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Business Survey 1Q 2021: the Impact of Covid-19 on Collaboration and Cloud Telephony for Large Enterprises

  • ID: 5321763
  • Report
  • May 2021
  • Region: Global
  • 6 Pages
  • Analysys Mason
46% and 34% of the Large Enterprises Surveyed Anticipate Spending More on Collaboration and Cloud Telephony, Respectively, in 2021 Than in 2020

The analyst surveyed 435 enterprises with 250-999 employees (large enterprises) in Australia, Canada, the UK and the USA between December 2020 and February 2021 to assess how they have adapted since the beginning of the COVID-19 pandemic and what changes they expect to make in the future. This report focuses on findings from the questions asked about collaboration solutions and cloud telephony.

This report provides:

  • information about changes in large enterprises' use of, and demand for, collaboration and cloud telephony solutions, by vertical sector
  • data on large enterprises' planned spending on collaboration tools and cloud telephony in 2021 (compared to that in 2020), by vertical sector
  • a comparison of large enterprises' take-up of collaboration solutions with that of cloud telephony.


  • 250-499 employees: 211
  • 1500-999 employees: 224
  • Vertical sectors:
    • agriculture, mining, transportation, utilities and construction (AMTUC)
    • manufacturing
    • IT and telecoms
    • wholesale/retail
    • finance, insurance and real estate (FIRE)
    • professional business services
    • other services
Note: Product cover images may vary from those shown
  • Australia
  • Canada
  • UK
  • USA
Note: Product cover images may vary from those shown