Strong Support, Simpler Processes, and Cloud Evangelism Will Be Crucial for Successful Cloud Adoption and Implementation Post-Pandemic
Latin American businesses continue to pursue the digital transformation they began several years ago, with a growing percentage of companies adopting new technologies and moving data and applications from on-premises data centers to the cloud.
In fact, 2020 represented a tipping point for IT investments in the region, with companies splitting their budgets equally between new technologies and legacy maintenance and upgrades. However, COVID-19 forced businesses to adapt their goals; instead of growth and innovation, top priorities in 2020 included employee productivity, business efficiency, and customer experience improvements.
As LATAM companies follow their counterparts in other geographic regions by implementing some form of hybrid or multi-cloud environment, they face critical challenges, including managing costs and ensuring security. To accelerate and support their efforts, cloud providers in the region should simplify their processes and offerings, increase their support for enterprises and managed services partners, and be prepared to evangelize the cloud model among LATAM businesses.
Table of Contents
1. Executive Summary
2. Survey Objectives and Methodology
- About the 2020 Cloud User Survey
3. Key Findings
- New Technology Investments vs Legacy Initiatives
- Strategic Business Goals
- Status of Technology Initiatives
- Technology and Business Goals Achievement
- Technology Implementation Challenges
- Data Use in Decision Making
- Application Infrastructure
- Likelihood of Repatriation
- Level of Satisfaction with Cloud Provider
- Reasons to Choose a Cloud Provider
- Hybrid and Multi-cloud Environments
- Functionalities in Data Management Platform/Solution
- Hybrid Management Effectiveness
- Third-Party Engagement
- Growth Opportunities for Cloud Service Providers in LATAM
4. List of Exhibits
