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Customer Experience Management Market Research Report by Touchpoints, Deployment, Industry, State - Cumulative Impact of COVID-19, Russia Ukraine Conflict, and High Inflation - United States Forecast 2023-2030- Product Image
Customer Experience Management Market Research Report by Touchpoints, Deployment, Industry, State - Cumulative Impact of COVID-19, Russia Ukraine Conflict, and High Inflation - United States Forecast 2023-2030- Product Image
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Customer Experience Management Market Research Report by Touchpoints, Deployment, Industry, State - Cumulative Impact of COVID-19, Russia Ukraine Conflict, and High Inflation - United States Forecast 2023-2030

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    Report

  • 154 Pages
  • January 2023
  • Region: United States
  • 360iResearch™
  • ID: 5336369
UP TO OFF until Mar 31st 2023
Description Jump to:
The United States Customer Experience Management Market size was estimated at USD 2,332.44 million in 2022, USD 2,878.42 million in 2023 and is projected to grow at a CAGR of 21.32% to reach USD 10,950.20 million by 2030.

Cumulative Impact of COVID-19:

COVID-19 is an unprecedented global public health emergency that affected almost every industry, and the long-term impacts are projected to reflect on the growth of various end-use industries during the forecast period. This ongoing research amplifies the research framework to ensure the inclusion of underlying COVID-19 issues and potential paths forward. The report delivers insights on COVID-19, considering the changes in consumer behavior and demand, purchasing patterns, re-routing of the supply chain, dynamics of current market forces, and the significant interventions of governments. The dedicated section in the report uncovers a detailed analysis of the impact of COVID-19 and its subsequent variant outbreaks on demand, supply, price, and vendor uptake and provides recommendations for sustainable outcomes. The updated study provides insights, analysis, estimations, and forecasts, considering the COVID-19 impact on the United States Customer Experience Management Market.

Cumulative Impact of Russia-Ukraine Conflict:

The publisher continuously monitors and update reports considering unceasing political and economic uncertainty due to the Russia-Ukraine Conflict. Negative impacts are globally foreseen, especially across Eastern Europe, European Union, Eastern & Central Asia, and the United States. This contention has severely affected people’s lives and livelihoods and represents far-reaching disruptions in trade dynamics. The potential effects of ongoing war and uncertainty in Eastern Europe are expected to have an adverse impact on Ukraine and reverberate harsh long-term effects on Russia. The report uncovers the implications for demand-supply balances, pressure on pricing variants, impact on import/export and trading, and short-term recommendations to the United States Customer Experience Management Market considering the current update on the conflict and its global responses.

Cumulative Impact of High Inflation:

The high inflation in developed economies globally has resulted in an overall price surge over the past two years. The cumulatively eroding overall purchasing power is expected to impact developing economies significantly and is considered helpful in numerous ways. The report uncovers the effect of high inflation on the long-term performance of the global economy and provides details on fiscal policies measuring and reducing its short-term impacts on demand/supply, cash flow, and currency exchange. The United States Customer Experience Management Market report delivers the high inflation expectation considering the related impact from cost-push and demand-pull inflation.

Market Statistics:

The report provides market sizing and forecasts across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF; multiple currency support helps organization leaders to make better decisions. In this report, the years 2018 and 2021 are considered as historical years, 2022 as the base year, 2023 as the estimated year, and years from 2024 to 2030 are considered as the forecast period.

Market Segmentation & Coverage:

The report on the United States Customer Experience Management Market identifies key attributes about the customer to define the potential market and identify different needs across the industry. Understanding the potential customer group's economies and geographies can help gain business acumen for better strategic decision-making. The market coverage across different industry verticals reveals the hidden truth about the players' strategies in different verticals and helps the organization decide target audience. This report gives you the composite view of sub-markets coupled with comprehensive industry coverage and provides you with the right way of accounting factors such as norms & regulations, culture, to make right coverage strategy for your market plan. This research report categorizes the United States Customer Experience Management Market in order to forecast the revenues and analyze the trends in each of the following sub-markets:
  • Based on Touchpoints, the market is studied across Branch/Store, Call Center, Company Website, Email, Mobile, Social Media, and Web.
  • Based on Deployment, the market is studied across On-Cloud and On-Premises.
  • Based on Industry, the market is studied across Aerospace & Defense, Automotive & Transportation, Banking, Financial Services & Insurance, Building, Construction & Real Estate, Consumer Goods & Retail, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, Information Technology, Manufacturing, Media & Entertainment, Telecommunication, and Travel & Hospitality.
  • Based on State, the market is studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas.

FPNV Positioning Matrix:

The FPNV Positioning Matrix evaluates and categorizes vendors in the United States Customer Experience Management Market. based on Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) and placed into four quadrants (F: Forefront, P: Pathfinder, N: Niche, and V: Vital). The United States Customer Experience Management Market FPNV Positioning Matrix representation/visualization further aids businesses in better decision-making and understanding the competitive landscape.

Market Share Analysis:

The Market Share Analysis offers the analysis of vendors considering their contribution to the overall market, providing the idea of revenue generation into the overall market compared to other vendors in the space. This provides insights on vendors performance in terms of revenue generation and customer base compared to others. The United States Customer Experience Management Market Share Analysis offers an idea of the size and competitiveness of the vendors for the base year. The outcome reveals the market characteristics in terms of accumulation, fragmentation, dominance, and amalgamation traits.

Competitive Scenario:

The Competitive Scenario provides an outlook analysis of the various strategies for business growth adopted by the vendors. The news in this section covers valuable insights at various stages while keeping up with the business and engaging stakeholders in the economic debate. The United States Customer Experience Management Market Competitive Scenario represents press releases or news of the companies categorized into Merger & Acquisition, Agreement, Collaboration, & Partnership, New Product Launch & Enhancement, Investment & Funding, and Award, Recognition, & Expansion. All the news collected helps vendors understand the gaps in the marketplace and competitor’s strengths and weaknesses, providing insights to enhance products and services.

Company Usability Profiles:

The report profoundly explores the recent significant developments by the leading vendors and innovation profiles in the United States Customer Experience Management Market, including Adobe Systems, Inc., Avaya Inc., InMoment, Inc., International Business Machines Corporation, Medallia, Inc., NICE Systems Inc., Nokia Corporation, Open Text Corporation, Oracle Corporation, Qualtrics, Salesforce.com, Inc., Tech Mahindra Ltd., Verint Systems Inc., Zendesk Inc., and Zoho Corporation Pvt. Ltd..

The report provides insights on the following pointers:

1. Market Penetration: Provides comprehensive information on the market offered by the key players
2. Market Development: Provides in-depth information about lucrative emerging markets and analyzes penetration across mature segments of the markets
3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments
4. Market Trends: Provides comprehensive understanding of the Cumulative Impact of COVID-19, the Russia-Ukraine Conflict, and the High Inflation
5. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players
6. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:

1. What is the market size and forecast of the United States Customer Experience Management Market?
2. What are the inhibiting factors and impact of COVID-19 shaping the United States Customer Experience Management Market during the forecast period?
3. Which are the products/segments/applications/areas to invest in over the forecast period in the United States Customer Experience Management Market?
4. What is the competitive strategic window for opportunities in the United States Customer Experience Management Market?
5. What are the technology trends and regulatory frameworks in the United States Customer Experience Management Market?
6. What is the market share of the leading vendors in the United States Customer Experience Management Market?
7. What modes and strategic moves are considered suitable for entering the United States Customer Experience Management Market?
Frequently Asked Questions about the U.S. Customer Experience Management Market

What is the estimated value of the U.S. Customer Experience Management Market?

The U.S. Customer Experience Management Market was estimated to be valued at $2332.44 Million in 2022.

What is the growth rate of the U.S. Customer Experience Management Market?

The growth rate of the U.S. Customer Experience Management Market is 21.3%, with an estimated value of $10950.2 Million by 2030.

What is the forecasted size of the U.S. Customer Experience Management Market?

The U.S. Customer Experience Management Market is estimated to be worth $10950.2 Million by 2030.

Who are the key companies in the U.S. Customer Experience Management Market?

Key companies in the U.S. Customer Experience Management Market include Adobe Systems, Inc., Avaya Inc., InMoment, Inc., International Business Machines Corporation, Medallia, Inc., NICE Systems Inc., Nokia Corporation, Open Text Corporation and Qualtrics.
Report AttributeDetails
No. of Pages154
PublishedJanuary 2023
Forecast Period2022 - 2030
Estimated Market Value ( USD ) in 2022 $ 2332.44 Million
Forecasted Market Value ( USD ) by 2030 $ 10950.2 Million
Compound Annual Growth Rate21.3%
Regions CoveredUnited States
No. of Companies Mentioned15

Table of Contents

1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders

2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Growing demand for personalized customer experience
5.1.1.2. Increasing usage of e-commerce and m-commerce platforms
5.1.2. Restraints
5.1.2.1. Data synchronization complexity in customer experience management
5.1.3. Opportunities
5.1.3.1. Cloud-based implementation of customer experience management
5.1.4. Challenges
5.1.4.1. Issues regarding choosing customer matrix
5.2. Cumulative Impact of COVID-19
5.3. Cumulative Impact of Russia-Ukraine Conflict
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Threat of Substitutes
5.5.4. Threat of Substitutes
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework
5.8. Client Customization

6. Customer Experience Management Market, by Touchpoints
6.1. Introduction
6.2. Branch/Store
6.3. Call Center
6.4. Company Website
6.5. Email
6.6. Mobile
6.7. Social Media
6.8. Web

7. Customer Experience Management Market, by Deployment
7.1. Introduction
7.2. On-Cloud
7.3. On-Premises

8. Customer Experience Management Market, by Industry
8.1. Introduction
8.2. Aerospace & Defense
8.3. Automotive & Transportation
8.4. Banking, Financial Services & Insurance
8.5. Building, Construction & Real Estate
8.6. Consumer Goods & Retail
8.7. Education
8.8. Energy & Utilities
8.9. Government & Public Sector
8.10. Healthcare & Life Sciences
8.11. Information Technology
8.12. Manufacturing
8.13. Media & Entertainment
8.14. Telecommunication
8.15. Travel & Hospitality

9. California Customer Experience Management Market
9.1. Introduction

10. Florida Customer Experience Management Market
10.1. Introduction

11. Illinois Customer Experience Management Market
11.1. Introduction

12. New York Customer Experience Management Market
12.1. Introduction

13. Ohio Customer Experience Management Market
13.1. Introduction

14. Pennsylvania Customer Experience Management Market
14.1. Introduction

15. Texas Customer Experience Management Market
15.1. Introduction

16. Competitive Landscape
16.1. FPNV Positioning Matrix
16.1.1. Quadrants
16.1.2. Business Strategy
16.1.3. Product Satisfaction
16.2. Market Ranking Analysis, By Key Player
16.3. Market Share Analysis, By Key Player
16.4. Product Portfolio Analysis, By Key Player
16.5. Competitive Scenario
16.5.1. Merger & Acquisition
16.5.2. Agreement, Collaboration, & Partnership
16.5.3. New Product Launch & Enhancement
16.5.4. Investment & Funding
16.5.5. Award, Recognition, & Expansion

17. Company Usability Profiles
17.1. Adobe Systems, Inc.
17.2. Avaya Inc.
17.3. InMoment, Inc.
17.4. International Business Machines Corporation
17.5. Medallia, Inc.
17.6. NICE Systems Inc.
17.7. Nokia Corporation
17.8. Open Text Corporation
17.9. Oracle Corporation
17.10. Qualtrics
17.11. Salesforce.com, Inc.
17.12. Tech Mahindra Ltd.
17.13. Verint Systems Inc.
17.14. Zendesk Inc.
17.15. Zoho Corporation Pvt. Ltd.

18. Appendix
18.1. Discussion Guide
18.2. License & Pricing

List of Figures
FIGURE 1. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET: RESEARCH PROCESS
FIGURE 2. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2022 VS 2030
FIGURE 3. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY STATE, 2022 VS 2030 (%)
FIGURE 5. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY STATE, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 6. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET COMPETITIVE STRATEGIC WINDOW, BY STATE, 2030
FIGURE 7. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET DYNAMICS
FIGURE 8. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET PORTER’S FIVE FORCES ANALYSIS
FIGURE 9. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2022 VS 2030 (%)
FIGURE 10. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 11. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET COMPETITIVE STRATEGIC WINDOW, BY TOUCHPOINTS, 2030
FIGURE 12. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BRANCH/STORE, 2018-2030 (USD MILLION)
FIGURE 13. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CALL CENTER, 2018-2030 (USD MILLION)
FIGURE 14. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY COMPANY WEBSITE, 2018-2030 (USD MILLION)
FIGURE 15. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EMAIL, 2018-2030 (USD MILLION)
FIGURE 16. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MOBILE, 2018-2030 (USD MILLION)
FIGURE 17. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA, 2018-2030 (USD MILLION)
FIGURE 18. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY WEB, 2018-2030 (USD MILLION)
FIGURE 19. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2022 VS 2030 (%)
FIGURE 20. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 21. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET COMPETITIVE STRATEGIC WINDOW, BY DEPLOYMENT, 2030
FIGURE 22. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-CLOUD, 2018-2030 (USD MILLION)
FIGURE 23. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-PREMISES, 2018-2030 (USD MILLION)
FIGURE 24. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2022 VS 2030 (%)
FIGURE 25. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 26. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET COMPETITIVE STRATEGIC WINDOW, BY INDUSTRY, 2030
FIGURE 27. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AEROSPACE & DEFENSE, 2018-2030 (USD MILLION)
FIGURE 28. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, 2018-2030 (USD MILLION)
FIGURE 29. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, 2018-2030 (USD MILLION)
FIGURE 30. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, 2018-2030 (USD MILLION)
FIGURE 31. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & RETAIL, 2018-2030 (USD MILLION)
FIGURE 32. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EDUCATION, 2018-2030 (USD MILLION)
FIGURE 33. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ENERGY & UTILITIES, 2018-2030 (USD MILLION)
FIGURE 34. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, 2018-2030 (USD MILLION)
FIGURE 35. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, 2018-2030 (USD MILLION)
FIGURE 36. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INFORMATION TECHNOLOGY, 2018-2030 (USD MILLION)
FIGURE 37. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MANUFACTURING, 2018-2030 (USD MILLION)
FIGURE 38. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MEDIA & ENTERTAINMENT, 2018-2030 (USD MILLION)
FIGURE 39. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TELECOMMUNICATION, 2018-2030 (USD MILLION)
FIGURE 40. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TRAVEL & HOSPITALITY, 2018-2030 (USD MILLION)
FIGURE 41. CALIFORNIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 42. FLORIDA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 43. ILLINOIS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 44. NEW YORK CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 45. OHIO CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 46. PENNSYLVANIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 47. TEXAS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 48. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET: FPNV POSITIONING MATRIX, 2022
FIGURE 49. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2022
FIGURE 50. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET COMPETITIVE SCENARIO, BY KEY TYPE, 2022List of Tables
TABLE 1. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2022
TABLE 3. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 4. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
TABLE 5. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2018-2030 (USD MILLION)
TABLE 6. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BRANCH/STORE, 2018-2030 (USD MILLION)
TABLE 7. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BRANCH/STORE, BY STATE, 2018-2030 (USD MILLION)
TABLE 8. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CALL CENTER, 2018-2030 (USD MILLION)
TABLE 9. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CALL CENTER, BY STATE, 2018-2030 (USD MILLION)
TABLE 10. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY COMPANY WEBSITE, 2018-2030 (USD MILLION)
TABLE 11. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY COMPANY WEBSITE, BY STATE, 2018-2030 (USD MILLION)
TABLE 12. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EMAIL, 2018-2030 (USD MILLION)
TABLE 13. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EMAIL, BY STATE, 2018-2030 (USD MILLION)
TABLE 14. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MOBILE, 2018-2030 (USD MILLION)
TABLE 15. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MOBILE, BY STATE, 2018-2030 (USD MILLION)
TABLE 16. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA, 2018-2030 (USD MILLION)
TABLE 17. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA, BY STATE, 2018-2030 (USD MILLION)
TABLE 18. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY WEB, 2018-2030 (USD MILLION)
TABLE 19. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY WEB, BY STATE, 2018-2030 (USD MILLION)
TABLE 20. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 21. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-CLOUD, 2018-2030 (USD MILLION)
TABLE 22. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-CLOUD, BY STATE, 2018-2030 (USD MILLION)
TABLE 23. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-PREMISES, 2018-2030 (USD MILLION)
TABLE 24. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-PREMISES, BY STATE, 2018-2030 (USD MILLION)
TABLE 25. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 26. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AEROSPACE & DEFENSE, 2018-2030 (USD MILLION)
TABLE 27. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AEROSPACE & DEFENSE, BY STATE, 2018-2030 (USD MILLION)
TABLE 28. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, 2018-2030 (USD MILLION)
TABLE 29. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY STATE, 2018-2030 (USD MILLION)
TABLE 30. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, 2018-2030 (USD MILLION)
TABLE 31. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY STATE, 2018-2030 (USD MILLION)
TABLE 32. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, 2018-2030 (USD MILLION)
TABLE 33. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY STATE, 2018-2030 (USD MILLION)
TABLE 34. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & RETAIL, 2018-2030 (USD MILLION)
TABLE 35. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY STATE, 2018-2030 (USD MILLION)
TABLE 36. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EDUCATION, 2018-2030 (USD MILLION)
TABLE 37. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EDUCATION, BY STATE, 2018-2030 (USD MILLION)
TABLE 38. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ENERGY & UTILITIES, 2018-2030 (USD MILLION)
TABLE 39. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ENERGY & UTILITIES, BY STATE, 2018-2030 (USD MILLION)
TABLE 40. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, 2018-2030 (USD MILLION)
TABLE 41. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY STATE, 2018-2030 (USD MILLION)
TABLE 42. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, 2018-2030 (USD MILLION)
TABLE 43. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY STATE, 2018-2030 (USD MILLION)
TABLE 44. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INFORMATION TECHNOLOGY, 2018-2030 (USD MILLION)
TABLE 45. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INFORMATION TECHNOLOGY, BY STATE, 2018-2030 (USD MILLION)
TABLE 46. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MANUFACTURING, 2018-2030 (USD MILLION)
TABLE 47. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MANUFACTURING, BY STATE, 2018-2030 (USD MILLION)
TABLE 48. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MEDIA & ENTERTAINMENT, 2018-2030 (USD MILLION)
TABLE 49. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY STATE, 2018-2030 (USD MILLION)
TABLE 50. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TELECOMMUNICATION, 2018-2030 (USD MILLION)
TABLE 51. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TELECOMMUNICATION, BY STATE, 2018-2030 (USD MILLION)
TABLE 52. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TRAVEL & HOSPITALITY, 2018-2030 (USD MILLION)
TABLE 53. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TRAVEL & HOSPITALITY, BY STATE, 2018-2030 (USD MILLION)
TABLE 54. CALIFORNIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 55. CALIFORNIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2018-2030 (USD MILLION)
TABLE 56. CALIFORNIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 57. CALIFORNIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 58. FLORIDA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 59. FLORIDA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2018-2030 (USD MILLION)
TABLE 60. FLORIDA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 61. FLORIDA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 62. ILLINOIS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 63. ILLINOIS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2018-2030 (USD MILLION)
TABLE 64. ILLINOIS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 65. ILLINOIS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 66. NEW YORK CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 67. NEW YORK CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2018-2030 (USD MILLION)
TABLE 68. NEW YORK CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 69. NEW YORK CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 70. OHIO CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 71. OHIO CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2018-2030 (USD MILLION)
TABLE 72. OHIO CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 73. OHIO CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 74. PENNSYLVANIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 75. PENNSYLVANIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2018-2030 (USD MILLION)
TABLE 76. PENNSYLVANIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 77. PENNSYLVANIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 78. TEXAS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 79. TEXAS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2018-2030 (USD MILLION)
TABLE 80. TEXAS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 81. TEXAS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 82. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET: FPNV POSITIONING MATRIX - SCORES, 2022
TABLE 83. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET: FPNV POSITIONING MATRIX - BUSINESS STRATEGY, 2022
TABLE 84. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET: FPNV POSITIONING MATRIX - PRODUCT SATISFACTION, 2022
TABLE 85. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET RANKING, BY KEY PLAYER, 2022
TABLE 86. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2022
TABLE 87. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET PRODUCT PORTFOLIO ANALYSIS, BY KEY PLAYER, 2022
TABLE 88. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET MERGER & ACQUISITION
TABLE 89. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET AGREEMENT, COLLABORATION, & PARTNERSHIP
TABLE 90. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET NEW PRODUCT LAUNCH & ENHANCEMENT
TABLE 91. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET INVESTMENT & FUNDING
TABLE 92. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET AWARD, RECOGNITION, & EXPANSION
TABLE 93. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET: LICENSE & PRICING

Companies Mentioned

  • Adobe Systems, Inc.
  • Avaya Inc.
  • InMoment, Inc.
  • International Business Machines Corporation
  • Medallia, Inc.
  • NICE Systems Inc.
  • Nokia Corporation
  • Open Text Corporation
  • Oracle Corporation
  • Qualtrics
  • Salesforce.com, Inc.
  • Tech Mahindra Ltd.
  • Verint Systems Inc.
  • Zendesk Inc.
  • Zoho Corporation Pvt. Ltd.

Methodology

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