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LAMEA Customer Communications Management Market By Component, By Organization Size, By Deployment Mode, By End User, By Country, Growth Potential, Industry Analysis Report and Forecast, 2021 - 2027

  • ID: 5345486
  • Report
  • May 2021
  • Region: Middle East, Africa
  • 124 pages
  • Marqual IT Solutions Pvt. Ltd (KBV Research)

FEATURED COMPANIES

  • Adobe, Inc.
  • Capgemini SE
  • Hyland Software, Inc.
  • ISIS Papyrus Europe AG
  • OpenText Corporation
  • Oracle Corporation
The Latin America, Middle East and Africa Customer Communications Management Market is expected to witness market growth of 15.1% CAGR during the forecast period (2021-2027).

Customer Communications Management refers to software that helps organizations in handling customer communications across the different channels like email, printed documents, web pages and text messages. This software requires an automated process, which includes not only the delivery of the message but also the categories of messages as per the various customer profiles and contexts. The CCM solutions assist in developing customized and interactive communications with the customers with the help of the automated process of content generation and its delivery. The customized documents help in making an impact on the customers’ mind, which further enhanced customer retention for the company.

Customer Communications management software helps in better management of communications & interactions between companies & their customers. It is majorly used to obtain better knowledge about the customers. It also helps companies to garner all needed information regarding customers like their preferences and queries. By using CCM, companies can better understand their target & potential customers by using a different medium like social media, to solve their query and communicate with their customers in an improved way.

There are several organizations in the LAMEA region that are widely adopting customer communications management solution to increase their market share and attain stability for their business. The increasing awareness among the companies about the importance of maintaining a good connection with their customer is contributing to the growing demand for CCM solutions and thus boosting the growth of the regional market.

Companies in South Africa also have a complete understanding and analysis of their customers’ activities & queries and respond to their customers by using the best solutions, which can fulfil their expectations and increase their customer satisfaction. It will further strengthen their connections with their customer and build customers’ loyalty over their brands. Thus, LAMEA region is projected to record a promising CAGR during the forecast period.

The Brazil market dominated the LAMEA Energy & Utilities Customer Communications Management Market by Country 2020, and is expected to continue to be a dominant market till 2027. The Argentina market is expected to witness a CAGR of 16.7% during (2021 - 2027). Additionally, The UAE market is expected to witness a CAGR of 15.7% during (2021 - 2027).

Based on Component, the market is segmented into Solution and Services. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on Deployment Mode, the market is segmented into On-premise and Cloud. Based on End User, the market is segmented into IT & Telecom, Retail & eCommerce, BFSI, Healthcare, Energy & Utilities, Government & Defense and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Adobe, Inc., Oracle Corporation, Capgemini SE, Newgen Software Technologies Limited, OpenText Corporation, Zendesk, Inc., Hyland Software, Inc., Quadient SA, PLDT, Inc. (Smart Communications, Inc.), and ISIS Papyrus Europe AG.

Scope of the Study

Market Segments covered in the Report:

By Component
  • Solution
  • Services
By Organization Size
  • Large Enterprises
  • Small & Medium Enterprises
By Deployment Mode
  • On-premise
  • Cloud
By End User
  • IT & Telecom
  • Retail & eCommerce
  • BFSI
  • Healthcare
  • Energy & Utilities
  • Government & Defense
  • Others
By Country
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA
Companies Profiled
  • Adobe, Inc.
  • Oracle Corporation
  • Capgemini SE
  • Newgen Software Technologies Limited
  • OpenText Corporation
  • Zendesk, Inc.
  • Hyland Software, Inc.
  • Quadient SA
  • PLDT, Inc. (Smart Communications, Inc.)
  • ISIS Papyrus Europe AG
Unique Offerings from the Publisher
  • Exhaustive coverage
  • Highest number of market tables and figures
  • Subscription based model available
  • Guaranteed best price
  • Assured post sales research support with 10% customization free
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Adobe, Inc.
  • Capgemini SE
  • Hyland Software, Inc.
  • ISIS Papyrus Europe AG
  • OpenText Corporation
  • Oracle Corporation
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 LAMEA Customer Communications Management Market, by Component
1.4.2 LAMEA Customer Communications Management Market, by Organization Size
1.4.3 LAMEA Customer Communications Management Market, by Deployment Mode
1.4.4 LAMEA Customer Communications Management Market, by End User
1.4.5 LAMEA Customer Communications Management Market, by Country
1.5 Methodology for the research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Opportunities
2.2.3 Market Restraints
2.2.4 Market Challenges

Chapter 3. Competition Analysis - Global
3.1 Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2017-2021)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2018, Oct – 2021, Mar) Leading Players

Chapter 4. LAMEA Customer Communications Management Market by Component
4.1 LAMEA Customer Communications Management Solution Market by Country
4.2 LAMEA Customer Communications Management Services Market by Country

Chapter 5. LAMEA Customer Communications Management Market by Organization Size
5.1 LAMEA Large Enterprises Customer Communications Management Market by Country
5.2 LAMEA Small & Medium Enterprises Customer Communications Management Market by Country

Chapter 6. LAMEA Customer Communications Management Market by Deployment Mode
6.1 LAMEA On-premise Customer Communications Management Market by Country
6.2 LAMEA Cloud Customer Communications Management Market by Country

Chapter 7. LAMEA Customer Communications Management Market by End User
7.1 LAMEA IT & Telecom Customer Communications Management Market by Country
7.2 LAMEA Retail & eCommerce Customer Communications Management Market by Country
7.3 LAMEA BFSI Customer Communications Management Market by Country
7.4 LAMEA Healthcare Customer Communications Management Market by Country
7.5 LAMEA Energy & Utilities Customer Communications Management Market by Country
7.6 LAMEA Government & Defense Customer Communications Management Market by Country
7.7 LAMEA Others Customer Communications Management Market by Country

Chapter 8. LAMEA Customer Communications Management Market by Country
8.1 Brazil Customer Communications Management Market
8.1.1 Brazil Customer Communications Management Market by Component
8.1.2 Brazil Customer Communications Management Market by Organization Size
8.1.3 Brazil Customer Communications Management Market by Deployment Mode
8.1.4 Brazil Customer Communications Management Market by End User
8.2 Argentina Customer Communications Management Market
8.2.1 Argentina Customer Communications Management Market by Component
8.2.2 Argentina Customer Communications Management Market by Organization Size
8.2.3 Argentina Customer Communications Management Market by Deployment Mode
8.2.4 Argentina Customer Communications Management Market by End User
8.3 UAE Customer Communications Management Market
8.3.1 UAE Customer Communications Management Market by Component
8.3.2 UAE Customer Communications Management Market by Organization Size
8.3.3 UAE Customer Communications Management Market by Deployment Mode
8.3.4 UAE Customer Communications Management Market by End User
8.4 Saudi Arabia Customer Communications Management Market
8.4.1 Saudi Arabia Customer Communications Management Market by Component
8.4.2 Saudi Arabia Customer Communications Management Market by Organization Size
8.4.3 Saudi Arabia Customer Communications Management Market by Deployment Mode
8.4.4 Saudi Arabia Customer Communications Management Market by End User
8.5 South Africa Customer Communications Management Market
8.5.1 South Africa Customer Communications Management Market by Component
8.5.2 South Africa Customer Communications Management Market by Organization Size
8.5.3 South Africa Customer Communications Management Market by Deployment Mode
8.5.4 South Africa Customer Communications Management Market by End User
8.6 Nigeria Customer Communications Management Market
8.6.1 Nigeria Customer Communications Management Market by Component
8.6.2 Nigeria Customer Communications Management Market by Organization Size
8.6.3 Nigeria Customer Communications Management Market by Deployment Mode
8.6.4 Nigeria Customer Communications Management Market by End User
8.7 Rest of LAMEA Customer Communications Management Market
8.7.1 Rest of LAMEA Customer Communications Management Market by Component
8.7.2 Rest of LAMEA Customer Communications Management Market by Organization Size
8.7.3 Rest of LAMEA Customer Communications Management Market by Deployment Mode
8.7.4 Rest of LAMEA Customer Communications Management Market by End User

Chapter 9. Company Profiles
9.1 Adobe, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expense
9.1.5 Recent strategies and developments:
9.1.5.1 Partnerships, Collaborations, and Agreements:
9.1.5.2 Product Launches and Product Expansions:
9.1.6 SWOT Analysis
9.2 Oracle Corporation
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Recent strategies and developments:
9.2.5.1 Partnerships, Collaborations, and Agreements:
9.2.5.2 Product Launches and Product Expansions:
9.2.5.3 Acquisition and Mergers:
9.2.6 SWOT Analysis
9.3 Capgemini SE
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Regional Analysis
9.3.4 Recent strategies and developments:
9.3.4.1 Partnerships, Collaborations, and Agreements:
9.4 Newgen Software Technologies Limited
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Recent strategies and developments:
9.4.5.1 Partnerships, Collaborations, and Agreements:
9.4.5.2 Product Launches and Product Expansions:
9.5 OpenText Corporation
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Recent strategies and developments:
9.5.5.1 Acquisition and Mergers:
9.5.6 SWOT Analysis
9.6 Zendesk, Inc.
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expense
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.6.5.2 Product Launches and Product Expansions:
9.6.5.3 Acquisition and Mergers:
9.7 Hyland Software, Inc.
9.7.1 Company Overview
9.7.2 Recent strategies and developments:
9.7.2.1 Product Launches and Product Expansions:
9.8 Quadient SA
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Regional Analysis
9.8.4 Research & Development Expense
9.8.5 Recent strategies and developments:
9.8.5.1 Partnerships, Collaborations, and Agreements:
9.8.5.2 Product Launches and Product Expansions:
9.9 PLDT, Inc. (Smart Communications, Inc.)
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental Analysis
9.9.4 Recent strategies and developments:
9.9.4.1 Acquisition and Mergers:
9.10. ISIS Papyrus Europe AG
9.10.1 Company Overview

List of Tables
Table 1 LAMEA Customer Communications Management Market, 2017 - 2020, USD Million
Table 2 LAMEA Customer Communications Management Market, 2021 - 2027, USD Million
Table 3 Partnerships, Collaborations and Agreements- Customer Communications Management Market
Table 4 Product Launches And Product Expansions- Customer Communications Management Market
Table 5 Acquisition and Mergers- Customer Communications Management Market
Table 6 LAMEA Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 7 LAMEA Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 8 LAMEA Customer Communications Management Solution Market by Country, 2017 - 2020, USD Million
Table 9 LAMEA Customer Communications Management Solution Market by Country, 2021 - 2027, USD Million
Table 10 LAMEA Customer Communications Management Services Market by Country, 2017 - 2020, USD Million
Table 11 LAMEA Customer Communications Management Services Market by Country, 2021 - 2027, USD Million
Table 12 LAMEA Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 13 LAMEA Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 14 LAMEA Large Enterprises Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 15 LAMEA Large Enterprises Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 16 LAMEA Small & Medium Enterprises Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 17 LAMEA Small & Medium Enterprises Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 18 LAMEA Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 19 LAMEA Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 20 LAMEA On-premise Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 21 LAMEA On-premise Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 22 LAMEA Cloud Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 23 LAMEA Cloud Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 24 LAMEA Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 25 LAMEA Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 26 LAMEA IT & Telecom Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 27 LAMEA IT & Telecom Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 28 LAMEA Retail & eCommerce Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 29 LAMEA Retail & eCommerce Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 30 LAMEA BFSI Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 31 LAMEA BFSI Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 32 LAMEA Healthcare Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 33 LAMEA Healthcare Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 34 LAMEA Energy & Utilities Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 35 LAMEA Energy & Utilities Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 36 LAMEA Government & Defense Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 37 LAMEA Government & Defense Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 38 LAMEA Others Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 39 LAMEA Others Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 40 LAMEA Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 41 LAMEA Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 42 Brazil Customer Communications Management Market, 2017 - 2020, USD Million
Table 43 Brazil Customer Communications Management Market, 2021 - 2027, USD Million
Table 44 Brazil Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 45 Brazil Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 46 Brazil Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 47 Brazil Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 48 Brazil Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 49 Brazil Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 50 Brazil Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 51 Brazil Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 52 Argentina Customer Communications Management Market, 2017 - 2020, USD Million
Table 53 Argentina Customer Communications Management Market, 2021 - 2027, USD Million
Table 54 Argentina Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 55 Argentina Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 56 Argentina Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 57 Argentina Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 58 Argentina Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 59 Argentina Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 60 Argentina Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 61 Argentina Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 62 UAE Customer Communications Management Market, 2017 - 2020, USD Million
Table 63 UAE Customer Communications Management Market, 2021 - 2027, USD Million
Table 64 UAE Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 65 UAE Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 66 UAE Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 67 UAE Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 68 UAE Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 69 UAE Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 70 UAE Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 71 UAE Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 72 Saudi Arabia Customer Communications Management Market, 2017 - 2020, USD Million
Table 73 Saudi Arabia Customer Communications Management Market, 2021 - 2027, USD Million
Table 74 Saudi Arabia Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 75 Saudi Arabia Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 76 Saudi Arabia Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 77 Saudi Arabia Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 78 Saudi Arabia Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 79 Saudi Arabia Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 80 Saudi Arabia Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 81 Saudi Arabia Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 82 South Africa Customer Communications Management Market, 2017 - 2020, USD Million
Table 83 South Africa Customer Communications Management Market, 2021 - 2027, USD Million
Table 84 South Africa Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 85 South Africa Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 86 South Africa Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 87 South Africa Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 88 South Africa Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 89 South Africa Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 90 South Africa Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 91 South Africa Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 92 Nigeria Customer Communications Management Market, 2017 - 2020, USD Million
Table 93 Nigeria Customer Communications Management Market, 2021 - 2027, USD Million
Table 94 Nigeria Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 95 Nigeria Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 96 Nigeria Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 97 Nigeria Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 98 Nigeria Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 99 Nigeria Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 100 Nigeria Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 101 Nigeria Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 102 Rest of LAMEA Customer Communications Management Market, 2017 - 2020, USD Million
Table 103 Rest of LAMEA Customer Communications Management Market, 2021 - 2027, USD Million
Table 104 Rest of LAMEA Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 105 Rest of LAMEA Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 106 Rest of LAMEA Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 107 Rest of LAMEA Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 108 Rest of LAMEA Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 109 Rest of LAMEA Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 110 Rest of LAMEA Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 111 Rest of LAMEA Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 112 Key Information - Adobe, Inc.
Table 113 Key Information - Oracle Corporation
Table 114 Key Information - Capgemini SE
Table 115 key information - Newgen Software Technologies Limited
Table 116 Key Information - OpenText Corporation
Table 117 Key Information - Zendesk, Inc.
Table 118 Key Information - Hyland Software, Inc.
Table 119 key information - Quadient SA
Table 120 key information - PLDT, Inc.
Table 121 key information - ISIS Papyrus Europe AG

List of Figures

Fig 1 Methodology for the research
Fig 2 Cardinal Matrix
Fig 3 Key Leading Strategies: Percentage Distribution (2017-2021)
Fig 4 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2018, Oct - 2021, Mar) Leading Players
Fig 5 Recent strategies and developments: Adobe, Inc.
Fig 6 SWOT Analysis: Adobe, inc.
Fig 7 Recent strategies and developments: Oracle Corporation
Fig 8 SWOT analysis: Oracle Corporation
Fig 9 Recent strategies and developments: Newgen Software Technologies Limited
Fig 10 Swot analysis: OpenText Corporation
Fig 11 Recent strategies and developments: Zendesk, Inc.
Fig 12 Recent strategies and developments: Quadient SA
Note: Product cover images may vary from those shown
  • Adobe, Inc.
  • Oracle Corporation
  • Capgemini SE
  • Newgen Software Technologies Limited
  • OpenText Corporation
  • Zendesk, Inc.
  • Hyland Software, Inc.
  • Quadient SA
  • PLDT, Inc. (Smart Communications, Inc.)
  • ISIS Papyrus Europe AG
Note: Product cover images may vary from those shown

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