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Chatbot Market Analysis, By Platform (Web Based, Mobile Based) By Type (Software and Services) By Industry Verticals (BFSI, Retail, & Others) By End User, By Application and By Region, Forecasts to 2026

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  • 295 Pages
  • August 2019
  • Region: Global
  • Reports and Data
  • ID: 5351556
Description Jump to:
Increasing number of calls to customer care of various companies, need for robots to handle basic queries and lessen burden on customer executives are key factors driving market revenue growth.

Market Size - USD 1.98 Billion in 2020, Market Growth - CAGR of 30.9%, Market Trends - Rising focus on R&D of technologically advanced products and launch of new and innovative chatbots.

The global chatbot market size is expected to reach USD 16.93 Billion in 2028, and register a CAGR of 30.9% during the forecast period. Increasing demand for chatbots owing to its characteristics such as customer-engagement ability, easy user interface, usage of popular platforms including Facebook chat for customer engagement, excellent human speed of handling customer queries, and easy to build is a major factor boosting demand for chatbots, thereby driving market growth.

Rapidly booming E-commerce sector is resulting in need for offering faster response to customer queries, thereby driving demand for chatbots to a significant extent.

A chatbot is an artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, and mobile apps or through the telephone.

Some Key Findings From the Report:
  • Among the platform segments, the web-based segment accounted for the largest revenue share of 63.5% in 2020.
  • North America market accounted for the largest revenue share in 2020, followed by Europe market.
  • The Asia Pacific market size was USD 547.6 Million in 2020, due to increasing investments on development of advanced AI infrastructure and increasing adoption of Internet in countries in the region.
  • Key players profiled in the report include IBM Watson (New York, U.S.), SMOOCH, Botsify, Nuance Communications Inc. (Massachusetts, U.S.), eGain Corporation (California, U.S.), Artificial Solutions (Stockholm, Sweden), Creative Virtual Pvt. Ltd. (London, UK), Next IT Corporation (Washington, U.S.). The market players have adopted various strategies including mergers, acquisitions, partnerships, and new product developments, among other strategies, to stay ahead of the competition and expand market footprint.

For the purpose of this report, the global chatbot market is segmented on the basis of platform, type, industry vertical, application, end use, and region:

Platform Outlook
  • Web-based
  • Mobile-based

Type Outlook
  • Software
  • Services

Industry Vertical Outlook
  • Healthcare
  • Retail
  • Banking, Financial Services, and Insurance (BFSI)
  • Media and entertainment
  • Travel & Tourism
  • E-commerce
  • Others

End Use Outlook
  • Small & Medium Enterprises
  • Large Enterprises

Application Outlook
  • Bots for Service
  • Bots for Social Media
  • Bots for Payments/Order processing
  • Bots for Marketing
  • Others

Region Outlook
  • North America
  • US
  • Canada
  • Mexico
  • Europe
  • Germany
  • UK
  • France
  • Italy
  • Spain
  • Benelux
  • Rest of Europe
  • Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia Pacific
  • Latin America
  • Brazil
  • Rest of Latin America
  • Middle East and Africa
  • Saudi Arabia
  • UAE
  • South Africa
  • Rest of Middle East & Africa

Reasons to Buy the Report
  • A robust analysis and estimation of the Chatbot Market with four levels of quality check - in-house database, expert interviews, governmental regulation, and a forecast specifically done through time series analysis
  • A holistic competitive landscape of the all the major players in the Chatbot Market. The report covers their market shares, strategic initiatives, new product launches, R&D expenditure, M&As, Joint ventures, expansionary plans, product wise metric space analysis and key developments
  • Go-to-market strategies specifically formulated in line with location analysis which takes into the factors such as government regulations, supplier mapping, supply chain obstacles, and feedback from local vendors
  • Most deep dive segmental bifurcation available currently in the market. Our stellar methodology helps us understand the overall gamut of the supply chain and will help you explain the current market dynamics
  • Special focus given on vendor landscape, supplier portfolio, customer mapping, production capacity, and yearly capacity utilization

Table of Contents

Chapter 1. Market Synopsis
1.1. Market Definition
1.2. Research Scope & Premise
1.3. Methodology
1.4. Market Estimation Technique
Chapter 2. Executive Summary
2.1. Summary Snapshot, 2018 2026
Chapter 3. Indicative Metrics
3.1. Need to feel the gap between customers and service providers
3.2. Increasing demands for digitalization in the retail segment
3.3. Ever increasing internet and smartphone consumption globally
Chapter 4. Chatbots Segmentation & Impact Analysis
4.1. Chatbots Segmentation Analysis
4.2. Chatbots Market Value Chain Analysis, 2016-2026
4.3. Regulatory framework
4.4. Chatbots Market Impact Analysis
4.4.1. Market driver analysis
4.4.1.1. Need to feel the gap between customers and service providers
4.4.1.2. Need to understand the ever changing consumer behavior
4.4.2. Market restraint analysis
4.4.2.1. Lack of awareness and knowledge to use as well as develop chatbot interfaces
4.4.2.2. Huge deployment costs
4.5. Key opportunities prioritized
4.6. Chatbots Pricing Analysis
4.7. Industry analysis - Porter's
4.8. Chatbots PESTEL Analysis
Chapter 5. Chatbots Market by Platform Type Insights & Trends
5.1. Chatbots Type dynamics & Market Share, 2018 & 2026
5.2. Web-based
5.2.1. Market estimates and forecast, 2016 2026 (USD Million)
5.2.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
5.3. Mobile-based
5.3.1. Market estimates and forecast, 2016 2026 (USD Million)
5.3.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
Chapter 6. Chatbots Market By Type Insights & Trends
6.1. Chatbots Type dynamics & Market Share, 2018 & 2026
6.2. Software
6.2.1. Market estimates and forecast, 2016 2026 (USD Million)
6.2.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
6.3. Services
6.3.1. Market estimates and forecast, 2016 2026 (USD Million)
6.3.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
6.3.3. Managed Services
6.3.3.1. Market estimates and forecast, 2016 2026 (USD Million)
6.3.3.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
6.3.4. Professional Services
6.3.4.1. Market estimates and forecast, 2016 2026 (USD Million)
6.3.4.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
Chapter 7. Chatbots Market by Industry Vertical Type Insights & Trends
7.1. Chatbots Industry Vertical Type dynamics & Market Share, 2018 & 2026
7.2. Healthcare
7.2.1. Market estimates and forecast, 2016 2026 (USD Million)
7.2.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
7.3. Retail
7.3.1. Market estimates and forecast, 2016 2026 (USD Million)
7.3.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
7.4. Banking, Financial Services and Insurance (BFSI)
7.4.1. Market estimates and forecast, 2016 2026 (USD Million)
7.4.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
7.5. Government
7.5.1. Market estimates and forecast, 2016 2026 (USD Million)
7.5.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
7.6. Travel and Tourism
7.6.1. Market estimates and forecast, 2016 2026 (USD Million)
7.6.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
7.7. E-commerce
7.7.1. Market estimates and forecast, 2016 2026 (USD Million)
7.7.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
7.8. Education
7.8.1. Market estimates and forecast, 2016 2026 (USD Million)
7.8.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
7.9. Utilities
7.9.1. Market estimates and forecast, 2016 2026 (USD Million)
7.9.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
7.10. Others
7.10.1. Market estimates and forecast, 2016 2026 (USD Million)
7.10.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
Chapter 8. Chatbots Market By End User Insights & Trends
8.1. Chatbots end-user Type dynamics & Market Share, 2018 & 2026
8.2. Small and Medium Enterprises
8.2.1. Market estimates and forecast, 2016 2026 (USD Million)
8.2.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
8.3. Large Enterprises
8.3.1. Market estimates and forecast, 2016 2026 (USD Million)
8.3.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
Chapter 9. Chatbots Market By Application Insights & Trends
9.1. Chatbots by Application Type dynamics & Market Share, 2018 & 2026
9.2. Bots for Service
9.2.1. Market estimates and forecast, 2016 2026 (USD Million)
9.2.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
9.3. Bots for Social Media
9.3.1. Market estimates and forecast, 2016 2026 (USD Million)
9.3.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
9.4. Bots for payments/order processing
9.4.1. Market estimates and forecast, 2016 2026 (USD Million)
9.4.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
9.5. Bots for Marketing
9.5.1. Market estimates and forecast, 2016 2026 (USD Million)
9.5.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
9.6. Others
9.6.1. Market estimates and forecast, 2016 2026 (USD Million)
9.6.2. Market estimates and forecast, by region, 2016 2026 (USD Million)
Chapter 10. Chatbots Market Regional Outlook
10.1. Chatbots Market share by region, 2018 & 2026
10.2. North America
10.2.1. North America Chatbots Market estimates and forecast, 2016 2026, (USD Million)
10.2.2. North America Chatbots Market estimates and forecast by Type, 2016 2026, (USD Million)
10.2.3. North America Chatbots Market estimates and forecast by Disease Type, 2016 2026, (USD Million)
10.2.4. North America Chatbots Market estimates and forecast by Treatment Types, 2016 2026, (USD Million)
10.2.5. North America Chatbots Market estimates and forecast by End Use, 2016 2026, (USD Million)
10.2.6. U.S.
10.2.6.1. U.S. Chatbots Market estimates and forecast, 2016 2026, (USD Million)
10.2.6.2. U.S. Chatbots Market estimates and forecast by Type, 2016 2026, (USD Million)
10.2.6.3. U.S. Chatbots Market estimates and forecast by Disease Type, 2016 2026, (USD Million)
10.2.6.4. U.S. Chatbots Market estimates and forecast by Treatment Types, 2016 2026, (USD Million)
10.2.6.5. U.S. Chatbots Market estimates and forecast by End use, 2016 2026, (USD Million)
10.2.7. Canada
10.2.7.1. Canada Chatbots Market estimates and forecast, 2016 2026, (USD Million)
10.2.7.2. Canada Chatbots Market estimates and forecast by Type, 2016 2026, (USD Million)
10.2.7.3. Canada Chatbots Market estimates and forecast by Disease Type, 2016 2026, (USD Million)
10.2.7.4. Canada Chatbots Market estimates and forecast by Treatment Types, 2016 2026, (USD Million)
10.2.7.5. Canada Chatbots Market estimates and forecast by End Use, 2016 2026, (USD Million)
10.3. Europe
10.3.1. Europe Chatbots Market estimates and forecast, 2016 2026, (USD Million)
10.3.2. Europe Chatbots Market estimates and forecast by Type, 2016 2026, (USD Million)
10.3.3. Europe Chatbots Market estimates and forecast by Disease Type, 2016 2026, (USD Million)
10.3.4. Europe Chatbots Market estimates and forecast by Treatment Types, 2016 2026, (USD Million)
10.3.5. Europe Chatbots Market estimates and forecast by End Use, 2016 2026, (USD Million)
10.3.6. Germany
10.3.6.1. Germany Chatbots Market estimates and forecast, 2016 2026, (USD Million)
10.3.6.2. Germany Chatbots Market estimates and forecast by Type, 2016 2026, (USD Million)
10.3.6.3. Germany Chatbots market estimates and forecast by Disease Type, 2016 2026, (USD Million)
10.3.6.4. Germany Chatbots market estimates and forecast by Treatment Types, 2016 2026, (USD Million)
10.3.6.5. Germany Chatbots market estimates and forecast by End Use, 2016 2026, (USD Million)
10.3.7. France
10.3.7.1. France Chatbots Market estimates and forecast, 2016 2026, (USD Million)
10.3.7.2. France Chatbots Market estimates and forecast by Type, 2016 2026, (USD Million)
10.3.7.3. France Chatbots market estimates and forecast by Disease Type, 2016 2026, (USD Million)
10.3.7.4. France Chatbots market estimates and forecast by Treatment Types, 2016 2026, (USD Million)
10.3.7.5. France Chatbots market estimates and forecast by End Use, 2016 2026, (USD Million)
10.3.8. U.K.
10.3.8.1. U.K Chatbots market estimates and forecast, 2016 2026, (USD Million)
10.3.8.2. U.K Chatbots market estimates and forecast by Type, 2016 2026, (USD Million)
10.3.8.3. U.K. Chatbots market estimates and forecast by Disease Type, 2016 2026, (USD Million)
10.3.8.4. U.K. Chatbots market estimates and forecast by Treatment Types, 2016 2026, (USD Million)
10.3.8.5. U.K. Chatbots market estimates and forecast by End Use, 2016 2026, (USD Million)
10.3.9. Spain
10.3.9.1. Spain Chatbots market estimates and forecast, 2016 2026, (USD Million)
10.3.9.2. Spain Chatbots market estimates and forecast by Type, 2016 2026, (USD Million)
10.3.9.3. Spain. Chatbots market estimates and forecast by Treatment Types, 2016 2026, (USD Million)
10.3.9.4. Spain Chatbots market estimates and forecast by Treatment Types, 2016 2026, (USD Million)
10.3.9.5. Spain Chatbots market estimates and forecast by End Use, 2016 2026, (USD Million)
10.3.10. Italy
10.3.10.1. Italy Chatbots Market estimates and forecast, 2016 2026, (USD Million)
10.3.10.2. Italy Chatbots Market estimates and forecast by Type, 2016 2026, (USD Million)
10.3.10.3. Italy Chatbots market estimates and forecast by Disease Type, 2016 2026, (USD Million)
10.3.10.4. Italy Chatbots market estimates and forecast by Treatment Types, 2016 2026, (USD Million)
10.3.10.5. Italy Chatbots market estimates and forecast by End Use, 2016 2026, (USD Million)
10.3.11. Rest of Europe
10.3.11.1. Rest of Europe Chatbots market estimates and forecast, 2016 2026, (USD Million)
10.3.11.2. Rest of Europe Chatbots market estimates and forecast by Type, 2016 2026, (USD Million)
10.3.11.3. Rest of Europe Chatbots market estimates and forecast by Disease Type, 2016 2026, (USD Million)
10.3.11.4. Rest of Europe Chatbots market estimates and forecast by Treatment Types, 2016 2026, (USD Million)
10.3.11.5. Rest of Europe Chatbots market estimates and forecast by End Use, 2016 2026, (USD Million)
10.4. Asia Pacific
10.4.1. Asia Pacific Chatbots market estimates and forecast, 2016 2026, (USD Million)
10.4.2. Asia Pacific Chatbots market estimates and forecast by Type, 2016 2026, (USD Million)
10.4.3. Asia Pacific Chatbots market estimates and forecast by Disease Type, 2016 2026, (USD Million)
10.4.4. Asia Pacific Chatbots market estimates and forecast by Treatment Type, 2016 2026, (USD Million)
10.4.5. Asia Pacific Chatbots market estimates and forecast by End Use, 2016 2026, (USD Million)
10.4.6. China
10.4.6.1. China Chatbots market estimates and forecast, 2016 2026, (USD Million)
10.4.6.2. China Chatbots market estimates and forecast by Type, 2016 2026, (USD Million)
10.4.6.3. China Chatbots market estimates and forecast by Disease Type, 2016 2026, (USD Million)
10.4.6.4. China Chatbots market estimates and forecast by Treatment Types, 2016 2026, (USD Million)
10.4.6.5. China Chatbots market estimates and forecast by End Use, 2016 2026, (USD Million)
10.4.7. Japan
10.4.7.1. Japan Chatbots market estimates and forecast, 2016 2026, (USD Million)
10.4.7.2. Japan Chatbots market estimates and forecast by Type, 2016 2026, (USD Million)
10.4.7.3. Japan Chatbots market estimates and forecast by Disease Type, 2016 2026, (USD Million)
10.4.7.4. Japan Chatbots market estimates and forecast by Treatment Types, 2016 2026, (USD Million)
10.4.7.5. Japan Chatbots market estimates and forecast by End Use, 2016 2026, (USD Million)
10.4.8. India
10.4.8.1. India Chatbots market estimates and forecast, 2016 2026, (USD Million)
10.4.8.2. India Chatbots market estimates and forecast by Type, 2016 2026, (USD Million)
10.4.8.3. India Chatbots market estimates and forecast by Disease Type, 2016 2026, (USD Million)
10.4.8.4. India Chatbots market estimates and forecast by Treatment Types, 2016 2026, (USD Million)
10.4.8.5. India Chatbots market estimates and forecast by End Use, 2016 2026, (USD Million)
10.4.9. Rest of Asia Pacific
10.4.9.1. Rest of Asia Pacific Chatbots market estimates and forecast, 2016 2026, (USD Million)
10.4.9.2. Rest of Asia Pacific Chatbots market estimates and forecast by Type, 2016 2026, (USD Million)
10.4.9.3. Rest of Asia Pacific Chatbots market estimates and forecast by Disease Type, 2016 2026, (USD Million)
10.4.9.4. Rest of Asia Pacific Chatbots market estimates and forecast by Treatment Types, 2016 2026, (USD Million)
10.4.9.5. Rest of Asia Pacific Chatbots market estimates and forecast by End Use, 2016 2026, (USD Million)
10.5. Middle East & Africa
10.5.1. Middle East and Africa Chatbots market estimates and forecast, 2016 2026, (USD Million)
10.5.2. Middle East and Africa Chatbots market estimates and forecast by Type, 2016 2026, (USD Million)
10.5.3. Middle East and Africa Chatbots market estimates and forecast by Disease Type, 2016 2026, (USD Million)
10.5.4. Middle East and Africa Chatbots market estimates and forecast by Treatment Types, 2016 2026, (USD Million)
10.5.5. Middle East and Africa Chatbots market estimates and forecast by End Use, 2016 2026, (USD Million)
10.6. Latin America
10.6.1. Latin America Chatbots market estimates and forecast, 2016 2026, (USD Million)
10.6.2. Latin America Chatbots market estimates and forecast by Type, 2016 2026, (USD Million)
10.6.3. Latin America Chatbots market estimates and forecast by Disease Type, 2016 2026, (USD Million)
10.6.4. Latin America Chatbots market estimates and forecast by Treatment Types, 2016 2026, (USD Million)
10.6.5. Latin America Chatbots market estimates and forecast by End Use, 2016 2026, (USD Million)
10.6.6. Brazil
10.6.6.1. Brazil Chatbots market estimates and forecast, 2016 2026, (USD Million)
10.6.6.2. Brazil Chatbots market estimates and forecast by Type, 2016 2026, (USD Million)
10.6.6.3. Brazil Chatbots market estimates and forecast by Disease Type, 2016 2026, (USD Million)
10.6.6.4. Brazil Chatbots market estimates and forecast by Treatment Types, 2016 2026, (USD Million)
10.6.6.5. Brazil Chatbots market estimates and forecast by End Use, 2016 2026, (USD Million)
Chapter 11. Competitive Landscape
11.1. Market Revenue Share by Manufacturers
11.2. Manufacturing Cost Breakdown Analysis
11.3. Mergers & Acquisitions
11.4. Strategy Benchmarking
11.5. Vendor Landscape
Chapter 12. Company Profiles
12.1. IBM Watson (New York, U.S.),
12.1.1. Company Overview
12.1.2. Financial Performance
12.1.3. Product Length Benchmarking
12.1.4. Strategic Initiatives
12.2. Next IT Corporation (Washington, U.S.)
12.2.1. Company Overview
12.2.2. Financial Performance
12.2.3. Product Length Benchmarking
12.2.4. Strategic Initiatives
12.3. Creative Virtual Pvt. Ltd. (London, UK)
12.3.1. Company Overview
12.3.2. Financial Performance
12.3.3. Product Length Benchmarking
12.3.4. Strategic Initiatives
12.4. Artificial Solutions (Stockholm, Sweden)
12.4.1. Company Overview
12.4.2. Financial Performance
12.4.3. Product Length Benchmarking
12.4.4. Strategic Initiatives
12.5. eGain Corporation (California, U.S.)
12.5.1. Company Overview
12.5.2. Financial Performance
12.5.3. Product Length Benchmarking
12.5.4. Strategic Initiatives
12.6. Nuance Communications Inc. (Massachusetts, U.S.)
12.6.1. Company Overview
12.6.2. Financial Performance
12.6.3. Product Length Benchmarking
12.6.4. Strategic Initiatives
12.7. Botsify
12.7.1. Company Overview
12.7.2. Financial Performance
12.7.3. Product Length Benchmarking
12.7.4. Strategic Initiatives
12.8. SMOOCH
12.8.1. Company Overview
12.8.2. Financial Performance
12.8.3. Product Length Benchmarking
12.8.4. Strategic Initiatives

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