FEATURED COMPANIES
- Aspect Software Inc.
- Calabrio Inc
- CallMiner Inc.
- Castel Communications
- Clarabridge Inc.
- NICE Ltd.
Increasing focus of companies on better customer satisfaction, and rising awareness regarding significance of real-time speech analytics are key factors driving market revenue growth.
Market Size - USD 1,544.7 Million in 2020, Market Growth - CAGR of 19.7%, Market Trends - Increasing integration of AI and speech analytics combination by large scale enterprises.
The global speech analytics market size is expected to reach USD 6,543.7 Million in 2028, and register a CAGR of 19.7% during the forecast period. Rising number of customer care centers, rising importance of real-time speech analytics in multi-channel world, and growing adoption of cloud analytics are some of the major factors expected to drive growth of the global speech analytics market.
Increasing popularity of speech analytics for detecting which competitive products and services are drawing attention of large customer base, developing marketing campaigns and offering product improvements, and presenting company-wide understanding to strengthen customer loyalty is another factor driving adoption and demand for speech analytics, thereby supporting market growth.
Speech Analytics can aid in obtaining, identifying, and analyzing crucial customer information automatically from given unorganized data. Various customer centric companies are using speech analytics to improve business processes in order to offer customer satisfaction.
Some Key Findings From the Report:
For the purpose of this report, the global speech analytics market is segmented on the basis of deployment, component, application, organization size, and region:
Deployment Outlook (Revenue, USD Million; 2018 - 2028)
Component Outlook (Revenue, USD Million; 2018 - 2028)
Application Outlook (Revenue, USD Million; 2018 - 2028)
Organization Size Outlook (Revenue, USD Million; 2018 - 2028)
Region Outlook (Revenue, USD Million; 2018 - 2028)
Reasons to Buy the Report
Market Size - USD 1,544.7 Million in 2020, Market Growth - CAGR of 19.7%, Market Trends - Increasing integration of AI and speech analytics combination by large scale enterprises.
The global speech analytics market size is expected to reach USD 6,543.7 Million in 2028, and register a CAGR of 19.7% during the forecast period. Rising number of customer care centers, rising importance of real-time speech analytics in multi-channel world, and growing adoption of cloud analytics are some of the major factors expected to drive growth of the global speech analytics market.
Increasing popularity of speech analytics for detecting which competitive products and services are drawing attention of large customer base, developing marketing campaigns and offering product improvements, and presenting company-wide understanding to strengthen customer loyalty is another factor driving adoption and demand for speech analytics, thereby supporting market growth.
Speech Analytics can aid in obtaining, identifying, and analyzing crucial customer information automatically from given unorganized data. Various customer centric companies are using speech analytics to improve business processes in order to offer customer satisfaction.
Some Key Findings From the Report:
- Among the component segments, the solutions segment accounted for the largest revenue share of 64.9% in 2020.
- North America market accounted for major revenue share in 2020, and is expected to continue with its dominance over the forecast period.
- Europe market accounted for second-largest revenue share in 2020. The market in Germany and the UK are expected to contribute the largest revenue share in Europe market. This is due to high adoption of speech analytics solutions in various banks to enhance customer satisfaction while reduce cost of delivering excellent customer experience.
- The Asia Pacific market size was USD 355.3 Million in 2020, due to increasing adoption of advanced technologies by large enterprises as well as SMEs for offering best customer experience.
- Key players profiled in the report include Verint Systems Inc., Hewlett Packard Enterprise Company, NICE Ltd., CallMiner Inc., Avaya Holdings Corporation, Genesys Telecommunications Laboratories Inc., Aspect Software Inc., Castel Communications, Clarabridge Inc., Zoom International, and Calabrio Inc. The market players have adopted various strategies including mergers, acquisitions, partnerships, and new product developments, among other strategies, to stay ahead of the competition and expand market footprint.
For the purpose of this report, the global speech analytics market is segmented on the basis of deployment, component, application, organization size, and region:
Deployment Outlook (Revenue, USD Million; 2018 - 2028)
- On Premise
- Cloud
Component Outlook (Revenue, USD Million; 2018 - 2028)
- Solutions
- Services
Application Outlook (Revenue, USD Million; 2018 - 2028)
- Banking, Financial Services, and Insurance (BFSI)
- IT & Telecom
- Energy and Utilities
- Retail and Ecommerce
- Others
Organization Size Outlook (Revenue, USD Million; 2018 - 2028)
- Large Enterprises
- Small & Medium Enterprises (SMEs)
Region Outlook (Revenue, USD Million; 2018 - 2028)
- North America
- US
- Canada
- Mexico
- Europe
- Germany
- UK
- France
- Italy
- Spain
- Benelux
- Rest of Europe
- Asia Pacific
- China
- India
- Japan
- South Korea
- Rest of Asia Pacific
- Latin America
- Brazil
- Rest of Latin America
- Middle East and Africa
- Saudi Arabia
- UAE
- South Africa
- Rest of Middle East & Africa
Reasons to Buy the Report
- A robust analysis and estimation of the Speech Analytics Market with four levels of quality check - in-house database, expert interviews, governmental regulation, and a forecast specifically done through time series analysis
- A holistic competitive landscape of the all the major players in the Speech Analytics Market. The report covers their market shares, strategic initiatives, new product launches, R&D expenditure, M&As, Joint ventures, expansionary plans, product wise metric space analysis and key developments
- Go-to-market strategies specifically formulated in line with location analysis which takes into the factors such as government regulations, supplier mapping, supply chain obstacles, and feedback from local vendors
- Most deep dive segmental bifurcation available currently in the market. Our stellar methodology helps us understand the overall gamut of the supply chain and will help you explain the current market dynamics
- Special focus given on vendor landscape, supplier portfolio, customer mapping, production capacity, and yearly capacity utilization
FEATURED COMPANIES
- Aspect Software Inc.
- Calabrio Inc
- CallMiner Inc.
- Castel Communications
- Clarabridge Inc.
- NICE Ltd.
Chapter 1. Market Synopsis
Chapter 2. Executive Summary
Chapter 4. Speech Analytics Market Segmentation & Impact Analysis
- Verint Systems Inc.
- Hewlett Packard Enterprise Company
- NICE Ltd.
- CallMiner Inc.
- Avaya Holdings Corporation
- Genesys Telecommunications Laboratories Inc.
- Aspect Software Inc.
- Castel Communications
- Clarabridge Inc.
- Zoom International
- Calabrio Inc
