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Speech Analytics Market By Deployment, By Component, Application, Organization, And Segment Forecasts, 2017-2026

  • ID: 5356051
  • Report
  • November 2019
  • Region: Global
  • 158 pages
  • Reports and Data

FEATURED COMPANIES

  • Aspect Software Inc.
  • Calabrio Inc
  • CallMiner Inc.
  • Castel Communications
  • Clarabridge Inc.
  • NICE Ltd.
  • MORE
Increasing focus of companies on better customer satisfaction, and rising awareness regarding significance of real-time speech analytics are key factors driving market revenue growth.

Market Size - USD 1,544.7 Million in 2020, Market Growth - CAGR of 19.7%, Market Trends - Increasing integration of AI and speech analytics combination by large scale enterprises.

The global speech analytics market size is expected to reach USD 6,543.7 Million in 2028, and register a CAGR of 19.7% during the forecast period. Rising number of customer care centers, rising importance of real-time speech analytics in multi-channel world, and growing adoption of cloud analytics are some of the major factors expected to drive growth of the global speech analytics market.

Increasing popularity of speech analytics for detecting which competitive products and services are drawing attention of large customer base, developing marketing campaigns and offering product improvements, and presenting company-wide understanding to strengthen customer loyalty is another factor driving adoption and demand for speech analytics, thereby supporting market growth.

Speech Analytics can aid in obtaining, identifying, and analyzing crucial customer information automatically from given unorganized data. Various customer centric companies are using speech analytics to improve business processes in order to offer customer satisfaction.

Some Key Findings From the Report:
  • Among the component segments, the solutions segment accounted for the largest revenue share of 64.9% in 2020.
  • North America market accounted for major revenue share in 2020, and is expected to continue with its dominance over the forecast period.
  • Europe market accounted for second-largest revenue share in 2020. The market in Germany and the UK are expected to contribute the largest revenue share in Europe market. This is due to high adoption of speech analytics solutions in various banks to enhance customer satisfaction while reduce cost of delivering excellent customer experience.
  • The Asia Pacific market size was USD 355.3 Million in 2020, due to increasing adoption of advanced technologies by large enterprises as well as SMEs for offering best customer experience.
  • Key players profiled in the report include Verint Systems Inc., Hewlett Packard Enterprise Company, NICE Ltd., CallMiner Inc., Avaya Holdings Corporation, Genesys Telecommunications Laboratories Inc., Aspect Software Inc., Castel Communications, Clarabridge Inc., Zoom International, and Calabrio Inc. The market players have adopted various strategies including mergers, acquisitions, partnerships, and new product developments, among other strategies, to stay ahead of the competition and expand market footprint.
For the purpose of this report, the global speech analytics market is segmented on the basis of deployment, component, application, organization size, and region:

Deployment Outlook (Revenue, USD Million; 2018 - 2028)
  • On Premise
  • Cloud
Component Outlook (Revenue, USD Million; 2018 - 2028)
  • Solutions
  • Services
Application Outlook (Revenue, USD Million; 2018 - 2028)
  • Banking, Financial Services, and Insurance (BFSI)
  • IT & Telecom
  • Energy and Utilities
  • Retail and Ecommerce
  • Others
Organization Size Outlook (Revenue, USD Million; 2018 - 2028)
  • Large Enterprises
  • Small & Medium Enterprises (SMEs)
Region Outlook (Revenue, USD Million; 2018 - 2028)
  • North America
  • US
  • Canada
  • Mexico
  • Europe
  • Germany
  • UK
  • France
  • Italy
  • Spain
  • Benelux
  • Rest of Europe
  • Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia Pacific
  • Latin America
  • Brazil
  • Rest of Latin America
  • Middle East and Africa
  • Saudi Arabia
  • UAE
  • South Africa
  • Rest of Middle East & Africa
Reasons to Buy the Report
  • A robust analysis and estimation of the Speech Analytics Market with four levels of quality check - in-house database, expert interviews, governmental regulation, and a forecast specifically done through time series analysis
  • A holistic competitive landscape of the all the major players in the Speech Analytics Market. The report covers their market shares, strategic initiatives, new product launches, R&D expenditure, M&As, Joint ventures, expansionary plans, product wise metric space analysis and key developments
  • Go-to-market strategies specifically formulated in line with location analysis which takes into the factors such as government regulations, supplier mapping, supply chain obstacles, and feedback from local vendors
  • Most deep dive segmental bifurcation available currently in the market. Our stellar methodology helps us understand the overall gamut of the supply chain and will help you explain the current market dynamics
  • Special focus given on vendor landscape, supplier portfolio, customer mapping, production capacity, and yearly capacity utilization
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Aspect Software Inc.
  • Calabrio Inc
  • CallMiner Inc.
  • Castel Communications
  • Clarabridge Inc.
  • NICE Ltd.
  • MORE
Chapter 1. Market Synopsis
1.1. Market Definition
1.2. Research Scope & Premise
1.3. Methodology
1.4. Market Estimation Technique

Chapter 2. Executive Summary
2.1. Summary Snapshot, 2018-2026

Chapter 3. Indicative Metrics

Chapter 4. Speech Analytics Market Segmentation & Impact Analysis
4.1. Speech Analytics Market Component Segmentation Analysis
4.2. Industrial Outlook
4.2.1. Market indicators analysis
4.2.2. Market drivers analysis
4.2.2.1. Increasing number of contact centers, growing focus on customer satisfaction
4.2.2.2. Developing significance of real-time speech analytics
4.2.3. Market restraints analysis
4.2.3.1. Incorporation with existing systems and selection of right approach
4.3. Technological Insights
4.4. Regulatory Framework
4.5. ETOP Analysis
4.6. Porter’s Five Forces Analysis
4.7. Competitive Metric Space Analysis
4.8. Price trend Analysis

Chapter 5. Speech Analytics Market By Deployment Insights & Trends
5.1. Deployment Dynamics & Market Share, 2019 &2026
5.2. On-Premise
5.2.1. Market estimates and forecast, 2016 - 2026 (USD Million)
5.2.2. Market estimates and forecast, By Region, 2016 - 2026 (USD Million)
5.3. Cloud
5.3.1. Market estimates and forecast, 2016 - 2026 (USD Million)
5.3.2. Market estimates and forecast, By Region, 2016 - 2026 (USD Million)

Chapter 6. Speech Analytics Market By Component Insights & Trends
6.1. Component Dynamics & Market Share, 2019 &2026
6.2. Deployment
6.2.1. Market estimates and forecast, 2016 - 2026 (USD Million)
6.2.2. Market estimates and forecast, By Region, 2016 - 2026 (USD Million)
6.3. Component
6.3.1. Market estimates and forecast, 2016 - 2026 (USD Million)
6.3.2. Market estimates and forecast, By Region, 2016 - 2026 (USD Million)

Chapter 7. Speech Analytics Market By Application Insights & Trends
7.1. Application Dynamics & Market Share, 2019 &2026
7.2. BFSI
7.2.1. Market estimates and forecast, 2016 - 2026 (USD Million)
7.2.2. Market estimates and forecast, By Region, 2016 - 2026 (USD Million)
7.3. IT & Telecommunications
7.3.1. Market estimates and forecast, 2016 - 2026 (USD Million)
7.3.2. Market estimates and forecast, By Region, 2016 - 2026 (USD Million)
7.4. Energy and Utilities
7.4.1. Market estimates and forecast, 2016 - 2026 (USD Million)
7.4.2. Market estimates and forecast, By Region, 2016 - 2026 (USD Million)
7.5. Retail and Ecommerce
7.5.1. Market estimates and forecast, 2016 - 2026 (USD Million)
7.5.2. Market estimates and forecast, By Region, 2016 - 2026 (USD Million)
7.6. Others
7.6.1. Market estimates and forecast, 2016 - 2026 (USD Million)
7.6.2. Market estimates and forecast, By Region, 2016 - 2026 (USD Million)

Chapter 8. Speech Analytics Market By Organization Size Insights & Trends
8.1. Organization Size Dynamics & Market Share, 2019 &2026
8.2. Large Enterprises
8.2.1. Market estimates and forecast, 2016 - 2026 (USD Million)
8.2.2. Market estimates and forecast, By Region, 2016 - 2026 (USD Million)
8.3. Small & Medium Enterprises (SMEs)
8.3.1. Market estimates and forecast, 2016 - 2026 (USD Million)
8.3.2. Market estimates and forecast, By Region, 2016 - 2026 (USD Million)

Chapter 9. Speech Analytics Market By Regional Outlook
9.1. Speech Analytics Market share By Region, 2018 &2026
9.2. North America
9.2.1. North America Speech Analytics Market estimates and forecast, 2016 - 2026, (USD Million)
9.2.2. North America Speech Analytics Market estimates and forecast by Deployment, 2016 -2026, (USD Million)
9.2.3. North America Speech Analytics Market estimates and forecast by Component, 2016 -2026, (USD Million)
9.2.4. North America Speech Analytics Market estimates and forecast Application, 2016 -2026, (USD Million)
9.2.5. North America Speech Analytics Market estimates and forecast by Organization size, 2016 -2026, (USD Million)
9.2.6. U.S.
9.2.6.1. U.S. Speech Analytics Market estimates and forecast, 2016 - 2026, (USD Million)
9.2.6.2. U.S. Speech Analytics Market estimates and forecast by Deployment, 2016 -2026, (USD Million)
9.2.6.3. U.S. Speech Analytics Market estimates and forecast by Component, 2016 -2026, (USD Million)
9.2.6.4. U.S. Speech Analytics Market estimates and forecast Application, 2016 -2026, (USD Million)
9.2.6.5. U.S Speech Analytics Market estimates and forecast by Organization size, 2016 -2026, (USD Million)
9.3. Europe
9.3.1. Europe Speech Analytics Market estimates and forecast, 2016 - 2026, (USD Million)
9.3.2. Europe Speech Analytics Market estimates and forecast by Deployment, 2016 -2026, (USD Million)
9.3.3. Europe Speech Analytics Market estimates and forecast by Component, 2016 -2026, (USD Million)
9.3.4. Europe Speech Analytics Market estimates and forecast Application, 2016 -2026, (USD Million)
9.3.5. Europe Speech Analytics Market estimates and forecast by Organization size, 2016 -2026, (USD Million)
9.3.6. U.K.
9.3.6.1. U.K. Speech Analytics Market estimates and forecast, 2016 - 2026, (USD Million)
9.3.6.2. U.K. Speech Analytics Market estimates and forecast by Deployment, 2016 -2026, (USD Million)
9.3.6.3. U.K. Speech Analytics Market estimates and forecast by Component, 2016 -2026, (USD Million)
9.3.6.4. U.K. Speech Analytics Market estimates and forecast Application, 2016 -2026, (USD Million)
9.3.6.5. U.K. Speech Analytics Market estimates and forecast by Organization size, 2016 -2026, (USD Million)
9.3.7. France
9.3.7.1. France Speech Analytics Market estimates and forecast, 2016 - 2026, (USD Million)
9.3.7.2. France Speech Analytics Market estimates and forecast by Deployment, 2016 -2026, (USD Million)
9.3.7.3. France Speech Analytics Market estimates and forecast by Component, 2016 -2026, (USD Million)
9.3.7.4. France Speech Analytics Market estimates and forecast Application, 2016 -2026, (USD Million)
9.3.7.5. France Speech Analytics Market estimates and forecast by Organization size, 2016 -2026, (USD Million)
9.4. Asia-Pacific
9.4.1. Asia-Pacific Speech Analytics Market estimates and forecast, 2016 - 2026, (USD Million)
9.4.2. Asia Pacific Speech Analytics Market estimates and forecast by Component, 2016 -2026, (USD Million)
9.4.3. Asia Pacific Speech Analytics Market estimates and forecast by Deployment, 2016 -2026, (USD Million)
9.4.4. Asia Pacific Speech Analytics Market estimates and forecast Application, 2016 -2026, (USD Million)
9.4.5. Asia Pacific Speech Analytics Market estimates and forecast by Organization size, 2016 -2026, (USD Million)
9.4.6. China
9.4.6.1. China Speech Analytics Market estimates and forecast, 2016 - 2026, (USD Million)
9.4.6.2. China Speech Analytics Market estimates and forecast by Component, 2016 -2026, (USD Million)
9.4.6.3. China Speech Analytics Market estimates and forecast by Deployment, 2016 -2026, (USD Million)
9.4.6.4. China Speech Analytics Market estimates and forecast Application, 2016 -2026, (USD Million)
9.4.6.5. China Speech Analytics Market estimates and forecast by Organization size, 2016 -2026, (USD Million)
9.4.7. India
9.4.7.1. India Speech Analytics Market estimates and forecast, 2016 - 2026, (USD Million)
9.4.7.2. India Speech Analytics Market estimates and forecast by Component, 2016 -2026, (USD Million)
9.4.7.3. India Speech Analytics Market estimates and forecast by Deployment, 2016 -2026, (USD Million)
9.4.7.4. India Speech Analytics Market estimates and forecast Application, 2016 -2026, (USD Million)
9.4.7.5. India Speech Analytics Market estimates and forecast by Organization size, 2016 -2026, (USD Million)
9.4.8. Japan
9.4.8.1. Japan Speech Analytics Market estimates and forecast, 2016 - 2026, (USD Million)
9.4.8.2. Japan Speech Analytics Market estimates and forecast by Component, 2016 -2026, (USD Million)
9.4.8.3. Japan Speech Analytics Market estimates and forecast by Deployment, 2016 -2026, (USD Million)
9.4.8.4. Japan Speech Analytics Market estimates and forecast Application, 2016 -2026, (USD Million)
9.4.8.5. Japan Speech Analytics Market estimates and forecast by Organization size, 2016 -2026, (USD Million)
9.5. Middle East and Africa
9.5.1. Middle East and Africa Speech Analytics Market estimates and forecast, 2016 - 2026, (USD Million)
9.5.2. Middle East and Africa Speech Analytics Market estimates and forecast by Component, 2016 -2026, (USD Million)
9.5.3. Middle East and Africa Speech Analytics Market estimates and forecast by Deployment, 2016 -2026, (USD Million)
9.5.4. Middle East and Africa Speech Analytics Market estimates and forecast Application, 2016 -2026, (USD Million)
9.5.5. Middle East and Africa Speech Analytics Market estimates and forecast by Organization size, 2016 -2026, (USD Million)
9.6. Latin America
9.6.1. Latin America Speech Analytics Market estimates and forecast, 2016 - 2026, (USD Million)
9.6.2. Latin America Speech Analytics Market estimates and forecast by Component, 2016 -2026, (USD Million)
9.6.3. Latin America Speech Analytics Market estimates and forecast by Deployment, 2016 -2026, (USD Million)
9.6.4. Latin America Speech Analytics Market estimates and forecast Application, 2016 -2026, (USD Million)
9.6.5. Middle East and Africa Speech Analytics Market estimates and forecast by Organization size, 2016 -2026, (USD Million)
9.6.6. Brazil
9.6.6.1. Brazil Speech Analytics Market estimates and forecast, 2016 - 2026, (USD Million)
9.6.6.2. Brazil Speech Analytics Market estimates and forecast by Component, 2016 -2026, (USD Million)
9.6.6.3. Brazil Speech Analytics Market estimates and forecast by Deployment, 2016 -2026, (USD Million)
9.6.6.4. Brazil Speech Analytics Market estimates and forecast Application, 2016 -2026, (USD Million)
9.6.6.5. Middle East and Africa Speech Analytics Market estimates and forecast by Organization size, 2016 -2026, (USD Million)

Chapter 10. Competitive Landscape
10.1. Market Revenue Share By Manufacturers
10.2. Manufacturing Cost Breakdown Analysis
10.3. Mergers & Acquisitions
10.4. Market positioning
10.5. Strategy Benchmarking
10.6. Vendor Landscape

Chapter 11. Company Profiles
11.1. NICE Ltd
11.1.1. Company Overview
11.1.2. Financial Performance
11.1.3. Technology Insights
11.1.4. Strategic Initiatives
11.2. Verint Systems Inc
11.2.1. Company Overview
11.2.2. Financial Performance
11.2.3. Technology Insights
11.2.4. Strategic Initiatives
11.3. Hewlett Packard Enterprise Company
11.3.1. Company Overview
11.3.2. Financial Performance
11.3.3. Technology Insights
11.3.4. Strategic Initiatives
11.4. CallMiner Inc
11.4.1. Company Overview
11.4.2. Financial Performance
11.4.3. Technology Insights
11.4.4. Strategic Initiatives
11.5. Genesys Telecommunications Laboratories Inc
11.5.1. Company Overview
11.5.2. Financial Performance
11.5.3. Technology Insights
11.5.4. Strategic Initiatives
11.6. Avaya Holdings Corporation
11.6.1. Company Overview
11.6.2. Financial Performance
11.6.3. Technology Insights
11.6.4. Strategic Initiatives
11.7. Aspect Software Inc
11.7.1. Company Overview
11.7.2. Financial Performance
11.7.3. Technology Insights
11.7.4. Strategic Initiatives
11.8. Zoom International
11.8.1. Company Overview
11.8.2. Financial Performance
11.8.3. Technology Insights
11.8.4. Strategic Initiatives
11.9. Castel Communications
11.9.1. Company Overview
11.9.2. Financial Performance
11.9.3. Technology Insights
11.9.4. Strategic Initiatives
11.10. Clarabridge Inc
11.10.1. Company Overview
11.10.2. Financial Performance
11.10.3. Technology Insights
11.10.4. Strategic Initiatives
Note: Product cover images may vary from those shown
  • Verint Systems Inc.
  • Hewlett Packard Enterprise Company
  • NICE Ltd.
  • CallMiner Inc.
  • Avaya Holdings Corporation
  • Genesys Telecommunications Laboratories Inc.
  • Aspect Software Inc.
  • Castel Communications
  • Clarabridge Inc.
  • Zoom International
  • Calabrio Inc
Note: Product cover images may vary from those shown
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