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Global Unified Communication As A Service Market Size, Share & Trends Analysis Report by Deployment (Public Cloud, Private Cloud), by Industry Vertical (IT & Telecom, Healthcare), by Region, and Segment Forecasts, 2021-2028

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  • 154 Pages
  • March 2021
  • Region: Global
  • Grand View Research
  • ID: 5415540
Description Jump to:
The global unified communication as a service market size is expected to reach USD 210.07 billion by 2028. It is expected to expand at a CAGR of 23.6% from 2021 to 2028. The growing preference for combining unified communication and IoT is expected to open new growth opportunities for the market. The ability of cloud-based unified communication solutions, along with IoT devices and solutions, to enable real-time connectivity and contribute to process automation is particularly expected to encourage enterprises to shift from conventional communication to UCaaS solutions. UCaaS (Unified Communication as a Service) can also help in convenient employee collaboration as employers can flexibly hire resources from a more comprehensive geographical range and onboard them through personalized self-guided walkthroughs and training material.

UCaaS solutions can allow enterprises to leverage cloud platforms to roll out effective communication without investing in dedicated IT infrastructure. Hence, SMEs are particularly adopting UCaaS solutions to facilitate unified communication at affordable prices. As such, these solutions can typically contribute to organizations’ digital transformation goals while saving costs. SMEs are also adopting these solutions as part of the rollout of a hybrid working model in the wake of the outbreak of the COVID-19 pandemic. Benefits such as affordable prices and operational flexibility are expected to drive the market over the forecast period.

The growing popularity and continuous emergence of various social media platforms bode well for the market growth. Having realized that individuals tend to spend more of their free time on social media, enterprises are looking forward to rolling out new channels to reach out to their customers and better understand their needs and requirements to offer efficient customer service. Integrating social media bots with UCaaS solutions can allow enterprises to receive responses and address customer queries. Combining UCaaS with real-time social media features can typically facilitate efficient collaboration and engagement in remote locations.

The aggressive adoption of cloud computing and unified communication is poised to trigger a paradigm shift in the legal industry. For large legal firms, ensuring efficient communication is of paramount importance even if their offices are located at different geographical locations. Moreover, as large legal firms are increasingly outsourcing some part of their work to Alternate Legal Service Providers (ALSPs), efficient communication would be required between the two parties to ensure adequate data security and privacy protection. For smaller legal firms, handling communication across various channels through a single platform can dedicate more resources to critical client services and engagement. Continued adoption of UCaaS solutions by legal firms is expected to drive the market over the forecast period.

Unified Communication As A Service Market Report Highlights

  • By deployment, the private cloud segment is expected to emerge as the fastest-growing segment over the forecast period. This can be attributed to the greater degree of customization and control offered by private cloud platforms for the deployment of UCaaS solutions
  • Based on industry vertical, the healthcare segment is expected to register the highest CAGR over the forecast period as healthcare practitioners increasingly opt for these solutions to gain access to vital patient data and consult with their peers in real-time during mission-critical scenarios
  • Asia Pacific is expected to dominate the market over the forecast period owing to the emergence of several startups offering cloud-based communication and collaboration services in the region


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Table of Contents

Chapter 1 Methodology and Scope
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.3 List to Data Sources
Chapter 2 Executive Summary
2.1 Unified Communication as a Service Market - Industry Snapshot & Key Buying Criteria, 2017 - 2028
Chapter 3 Market Variables, Trends, and Scope
3.1 Market Segmentation
3.2 Market Size & Growth Prospects
3.3 Penetration & Growth Prospect Mapping
3.4 Industry Value Chain Analysis
3.5 Market Dynamics
3.5.1 Market driver analysis
3.5.1.1 Pay-as-you-go model for end users
3.5.1.2 Technological proliferation in UCaaS systems
3.5.1.3 The rise of cloud and as-a-service models
3.5.2 Market restraint analysis
3.5.2.1 Security concerns associated with UCaaS systems
3.5.2.2 Lack of interoperability
3.5 Penetration & Growth Prospect Mapping
3.6 Technological Landscape
3.7 Business Environmental Analysis Tools
3.7.1 Porter’s five forces analysis
3.7.2 PEST analysis
Chapter 4 Deployment Estimates and Trend Analysis
4.1 Market Size Estimates & Forecasts and Trend Analysis, 2017 - 2028 (USD Billion)
4.2 Deployment Movement Analysis & Market Share, 2020 & 2028
4.3 Public Cloud
4.3.1 Market size estimates and forecasts by region, 2017 - 2028 (USD Billion)
4.4 Private Cloud
4.4.1 Market size estimates and forecasts by region, 2017 - 2028 (USD Billion)
Chapter 5 Industry Vertical Estimates and Trend Analysis
5.1 Market Size Estimates & Forecasts and Trend Analysis, 2017 - 2028 (USD Billion)
5.2 Industry Vertical Movement Analysis & Market Share, 2020 & 2028
5.3 Automotive
5.3.1 Market size estimates and forecasts by region, 2017 - 2028 (USD Billion)
5.4 Education
5.4.1 Market size estimates and forecasts by region, 2017 - 2028 (USD Billion)
5.5 Healthcare
5.5.1 Market size estimates and forecasts by region, 2017 - 2028 (USD Billion)
5.6 BFSI
5.6.1 Market size estimates and forecasts by region, 2017 - 2028 (USD Billion)
5.7 Hospitality
5.7.1 Market size estimates and forecasts by region, 2017 - 2028 (USD Billion)
5.8 Real Estate
5.8.1 Market size estimates and forecasts by region, 2017 - 2028 (USD Billion)
5.9 Legal
5.9.1 Market size estimates and forecasts by region, 2017 - 2028 (USD Billion)
5.10 IT & Telecom
5.10.1 Market size estimates and forecasts by region, 2017 - 2028 (USD Billion)
5.11 Others
5.11.1 Market size estimates and forecasts by region, 2017 - 2028 (USD Billion)
Chapter 6 Regional Estimates and Trend Analysis
6.1 Regional Market Size Estimates & Forecasts, 2017 - 2028 (USD Billion)
6.2 Regional Movement Analysis & Market Share, 2020 & 2028
6.3 North America
6.3.1 North America UCaaS market, by deployment, 2017 - 2028 (USD Billion)
6.3.2 North America UCaaS market, by industry vertical, 2017 - 2028 (USD Billion)
6.3.4 U.S.
6.3.4.1 U.S. UCaaS market, by deployment, 2017 - 2028 (USD Billion)
6.3.4.2 U.S. UCaaS market, by industry vertical, 2017 - 2028 (USD Billion)
6.3.5 Canada
6.3.5.1 Canada UCaaS market, by deployment, 2017 - 2028 (USD Billion)
6.3.5.2 Canada UCaaS market, by industry vertical, 2017 - 2028 (USD Billion)
6.4 Europe
6.4.1 Europe UCaaS market, by deployment, 2017 - 2028 (USD Billion)
6.4.2 Europe UCaaS market, by industry vertical, 2017 - 2028 (USD Billion)
6.4.4 Germany
6.4.4.1 Germany UCaaS market, by deployment, 2017 - 2028 (USD Billion)
6.4.4.2 Germany UCaaS market, by industry vertical, 2017 - 2028 (USD Billion)
6.4.5 U.K.
6.4.5.1 U.K. UCaaS market, by deployment, 2017 - 2028 (USD Billion)
6.4.5.2 U.K. UCaaS market, by industry vertical, 2017 - 2028 (USD Billion)
6.5 Asia Pacific
6.5.1 Asia Pacific UCaaS market, by deployment, 2017 - 2028 (USD Billion)
6.5.2 Asia Pacific UCaaS market, by industry vertical, 2017 - 2028 (USD Billion)
6.5.4 China
6.5.4.1 China UCaaS market, by deployment, 2017 - 2028 (USD Billion)
6.5.4.2 China UCaaS market, by industry vertical, 2017 - 2028 (USD Billion)
6.5.5 India
6.5.5.1 India UCaaS market, by deployment, 2017 - 2028 (USD Billion)
6.5.5.2 India UCaaS market, by industry vertical, 2017 - 2028 (USD Billion)
6.5.6 Japan
6.5.6.1 Japan UCaaS market, by deployment, 2017 - 2028 (USD Billion)
6.5.6.2 Japan UCaaS market, by industry vertical, 2017 - 2028 (USD Billion)
6.6 Latin America
6.6.1 Latin America UCaaS market, by deployment, 2017 - 2028 (USD Billion)
6.6.2 Latin America UCaaS market, by industry vertical, 2017 - 2028 (USD Billion)
6.6.4 Brazil
6.6.4.1 Brazil UCaaS market, by deployment, 2017 - 2028 (USD Billion)
6.6.4.2 Brazil UCaaS market, by industry vertical, 2017 - 2028 (USD Billion)
6.6.5 Mexico
6.6.5.1 Mexico UCaaS market, by deployment, 2017 - 2028 (USD Billion)
6.6.5.2 Mexico UCaaS market, by industry vertical, 2017 - 2028 (USD Billion)
6.7 Middle East & Africa (MEA)
6.7.1 MEA UCaaS market, by deployment, 2017 - 2028 (USD Billion)
6.7.2 MEA UCaaS market, by industry vertical, 2017 - 2028 (USD Billion)
Chapter 7 Competitive Analysis
7.1 Recent Developments & Impact Analysis, By Key Market Participants
7.2 Company/Competition Categorization (Key innovators, Market leaders, Emerging Players)
7.3 Vendor Landscape
7.3.1 Key Company Market Share Analysis, 2020
7.4 Public Companies
7.4.1 Company Market Position Analysis
7.5 Private Companies
7.5.1 List of Key Emerging Companies /Technology Disruptors/Innovators
7.5.2 Company Market Position Analysis
Chapter 8 Competitive Landscape
8.1 8x8, Inc.
8.1.1 Company overview
8.1.2 Financial performance
8.1.3 Product benchmarking
8.1.4 Recent developments
8.2 ALE International
8.2.1 Company overview
8.2.2 Financial performance
8.2.3 Product benchmarking
8.2.4 Recent developments
8.3 Avaya Inc.
8.3.1 Company overview
8.3.2 Financial performance
8.3.3 Product benchmarking
8.4.4 Recent developments
8.4 Cisco Systems Inc.
8.4.1 Company overview
8.4.2 Financial performance
8.4.3 Product benchmarking
8.4.4 Recent developments
8.5 Fuze, Inc.
8.5.1 Company overview
8.5.2 Financial performance
8.5.3 Product benchmarking
8.5.4 Recent developments
8.6 IBM Corporation
8.6.1 Company overview
8.6.2 Financial performance
8.6.3 Product benchmarking
8.6.4 Recent developments
8.7 Mitel Networks Corp.
8.7.1 Company overview
8.7.2 Financial performance
8.7.3 Product benchmarking
8.7.4 Recent developments
8.8 NEC Corporation
8.8.1 Company overview
8.8.2 Financial performance
8.8.3 Product benchmarking
8.8.4 Recent developments
8.9 RingCentral, Inc.
8.9.1 Company overview
8.9.2 Financial performance
8.9.3 Product benchmarking
8.9.4 Recent developments
8.10 Verizon Communications Inc.
8.10.1 Company overview
8.10.2 Financial performance
8.10.3 Product benchmarking
8.10.4 Recent developments
List of Tables
Table 1 UCaaS market estimates & forecasts, 2017 - 2028 (USD Billion)
Table 2 UCaaS market estimates and forecasts by region, 2017 - 2028 (USD Billion)
Table 3 UCaaS market estimates and forecasts by deployment, 2017 - 2028 (USD Billion)
Table 4 UCaaS market estimates and forecasts by industry vertical, 2017 - 2028 (USD Billion)
Table 5 Unified communications market - Key market driver impact
Table 6 RingCentral, Inc. multitiered pricing structure
Table 7 Comparative UCaaS pricing
Table 8 Public cloud UCaaS market estimates and forecasts by region, 2017 - 2028 (USD Billion)
Table 9 Private cloud UCaaS market estimates and forecasts by region, 2017 - 2028 (USD Billion)
Table 10 Global UCaaS market in automotive industry by region, 2017 - 2028 (USD Billion)
Table 11 Global UCaaS market in education industry by region, 2017 - 2028 (USD Billion)
Table 12 Global UCaaS market in healthcare industry by region, 2017 - 2028 (USD Billion)
Table 13 Global UCaaS market in BFSI industry by region, 2017 - 2028 (USD Billion)
Table 14 Global UCaaS market in hospitality industry by region, 2017 - 2028 (USD Billion)
Table 15 Global UCaaS market in real estate industry by region, 2017 - 2028 (USD Billion)
Table 16 Global UCaaS market in legal industry by region, 2017 - 2028 (USD Billion)
Table 17 Global UCaaS market in IT & telecom industry by region, 2017 - 2028 (USD Billion)
Table 18 Global UCaaS market in others industry by region, 2017 - 2028 (USD Billion)
Table 19 North America UCaaS market by deployment, 2017 - 2028 (USD Billion)
Table 20 North America UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Table 21 U.S. UCaaS market by deployment, 2017 - 2028 (USD Billion)
Table 22 U.S. UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Table 23 Canada UCaaS market by deployment, 2017 - 2028 (USD Billion)
Table 24 Canada UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Table 25 Europe UCaaS market by deployment, 2017 - 2028 (USD Billion)
Table 26 Europe UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Table 27 Germany UCaaS market by deployment, 2017 - 2028 (USD Billion)
Table 28 Germany UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Table 29 U.K. UCaaS market by deployment, 2017 - 2028 (USD Billion)
Table 30 U.K. UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Table 31 Asia Pacific UCaaS market by deployment, 2017 - 2028 (USD Billion)
Table 32 Asia Pacific UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Table 33 China UCaaS market by deployment, 2017 - 2028 (USD Billion)
Table 34 China UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Table 35 India UCaaS market by deployment, 2017 - 2028 (USD Billion)
Table 36 India UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Table 37 Japan UCaaS market by deployment, 2017 - 2028 (USD Billion)
Table 38 Japan UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Table 39 Latin America UCaaS market by deployment, 2017 - 2028 (USD Billion)
Table 40 Latin America UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Table 41 Brazil UCaaS market by deployment, 2017 - 2028 (USD Billion)
Table 42 Brazil UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Table 43 Mexico UCaaS market by deployment, 2017 - 2028 (USD Billion)
Table 44 Mexico UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Table 45 MEA UCaaS market by deployment, 2017 - 2028 (USD Billion)
Table 46 MEA UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
List of Figures
FIG. 1 Industry Snapshot - Unified Communication as a Service
Fig. 2 UCaaS market segmentation & Scope
Fig. 3 UCaaS market size & growth prospect
Fig. 4 Penetration & growth prospect mapping
Fig. 5 Industry value chain analysis
Fig. 6 Market dynamics
Fig. 7 Market share analysis, 2020
Fig. 8 Porter’s five forces analysis
Fig. 9 PEST analysis
Fig. 10 UCaaS market: Deployment movement analysis
Fig. 11 Global public cloud UCaaS market, 2017 - 2028 (USD Billion)
Fig. 12 Global private cloud UCaaS market, 2017 - 2028 (USD Billion)
Fig. 13 UCaaS market: Industry vertical movement analysis
Fig. 14 Global UCaaS market in automotive industry, 2017 - 2028 (USD Billion)
Fig. 15 Global UCaaS market in education industry, 2017 - 2028 (USD Billion)
Fig. 16 Global UCaaS market in healthcare industry, 2017 - 2028 (USD Billion)
Fig. 17 Global UCaaS market in BFSI industry, 2017 - 2028 (USD Billion)
Fig. 18 Global UCaaS market in hospitality industry, 2017 - 2028 (USD Billion)
Fig. 19 Global UCaaS market in real estate industry, 2017 - 2028 (USD Billion)
Fig. 20 Global UCaaS market in legal industry, 2017 - 2028 (USD Billion)
Fig. 21 Global UCaaS market in IT & telecom industry, 2017 - 2028 (USD Billion)
Fig. 22 Global UCaaS market in others industry, 2017 - 2028 (USD Billion)
Fig. 23 Regional outlook, 2020 & 2028
Fig. 24 North America UCaaS market, 2017 - 2028 (USD Billion)
Fig. 25 North America UCaaS market by deployment, 2017 - 2028 (USD Billion)
Fig. 26 North America UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Fig. 27 U.S. UCaaS market by deployment, 2017 - 2028 (USD Billion)
Fig. 28 U.S. UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Fig. 29 Canada UCaaS market by deployment, 2017 - 2028 (USD Billion)
Fig. 30 Canada UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Fig. 31 Europe UCaaS market, 2017 - 2028 (USD Billion)
Fig. 32 Europe UCaaS market by deployment, 2017 - 2028 (USD Billion)
Fig. 33 Europe UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Fig. 34 Germany UCaaS market by deployment, 2017 - 2028 (USD Billion)
Fig. 35 Germany UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Fig. 36 U.K. UCaaS market by deployment, 2017 - 2028 (USD Billion)
Fig. 37 U.K. UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Fig. 38 Asia Pacific UCaaS market, 2017 - 2028 (USD Billion)
Fig. 39 Asia Pacific UCaaS market by deployment, 2017 - 2028 (USD Billion)
Fig. 40 Asia Pacific UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Fig. 41 China UCaaS market by deployment, 2017 - 2028 (USD Billion)
Fig. 42 China UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Fig. 43 India UCaaS market by deployment, 2017 - 2028 (USD Billion)
Fig. 44 India UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Fig. 45 Japan UCaaS market by deployment, 2017 - 2028 (USD Billion)
Fig. 46 Japan UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Fig. 47 Latin America UCaaS market, 2017 - 2028 (USD Billion)
Fig. 48 Latin America UCaaS market by deployment, 2017 - 2028 (USD Billion)
Fig. 49 Latin America UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Fig. 50 Brazil UCaaS market by deployment, 2017 - 2028 (USD Billion)
Fig. 51 Brazil UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Fig. 52 Mexico UCaaS market by deployment, 2017 - 2028 (USD Billion)
Fig. 53 Mexico UCaaS market by industry vertical, 2017 - 2028 (USD Billion)
Fig. 54 MEA UCaaS market, 2017 - 2028 (USD Billion)
Fig. 55 MEA UCaaS market by deployment, 2017 - 2028 (USD Billion)
Fig. 56 MEA UCaaS market by industry vertical, 2017 - 2028 (USD Billion)

Companies Mentioned

  • 8x8, Inc.
  • ALE International
  • Avaya Inc.
  • Cisco Systems Inc.
  • Fuze, Inc.
  • IBM Corporation
  • Mitel Networks Corp.
  • NEC Corporation
  • RingCentral, Inc.
  • Verizon Communications Inc.

Methodology

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Table Information

Report AttributeDetails
No. of Pages154
PublishedMarch 2021
Forecast Period2021 - 2028
Estimated Market Value ( USD ) in 2021 $ 47.64 Billion
Forecasted Market Value ( USD ) by 2028 $ 210.07 Billion
Compound Annual Growth Rate23.6%
Regions CoveredGlobal
No. of Companies Mentioned10

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