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Global Chatbots Market Research Report: Forecast (2021-2026)

  • ID: 5439595
  • Report
  • July 2021
  • Region: Global
  • 189 Pages
  • MarkNtel Advisors LLP

FEATURED COMPANIES

  • AIVO
  • Artificial Solutions
  • AWS
  • Chatfuel
  • Google (Dialog Flow)
  • IBM

Market Overview


Chatbots are computer applications built with a set of defined rules or artificial intelligence technologies. The request is integrated with numerous messaging services to provide solutions to customer queries through automated textual messages or auditory conversations.

According to the publishers’ research report, “Global Chatbots Market Analysis, 2021,” the market is likely to grow at a CAGR of around 24.1% in the forecast period of 2021-26. The massive market growth owes to the increasing preference for voice-activated devices, rising demand for advancing customer service across several verticals like e-commerce, telecommunications, BFSI, healthcare, media & entertainment, etc. Chatbots are Smart to interpret data in minimum time and help seekers find the information they are looking for conveniently by assisting in multiple languages. Numerous companies look at Chatbots as potent conversational means for retaining customers effectively and giving them a dynamic & rich user experience. Besides, they also assist in making payments, transferring funds, saving money, and keeping balances while improving the service quality to the customers.

Impact of COVID-19


The outbreak of the Covid-19 pandemic adversely impacted different sectors, where the Global Chatbots Market witnessed a trivial slowdown in 2020 due to the global lockdown. While several industries are facing difficulties in the market, the condition of the Chatbots Market is likely to come under control in the coming years. It owes to the increasing demand for enhancing customer experience and building personalized relationships with prospects. Furthermore, numerous verticals shall deploy a diverse array of Chatbot solutions & services to enable digital transformation initiatives. It shall further address mission-critical processes, improve operations, and differentiate customer viewing experiences. All these factors together are likely to lead the Global Chatbots Market to regain its usual pace in the forecast period.

Market Segmentation


Bots for Social Media to Witness the Largest Market Share


Based on the Application, the Global Chatbots Market segments into Bots for Customer Service, Bots for Social Media, Bots for Marketing, Bots for Payments / Order Processing, Others. Here, the Bots for Social Media segment is more likely to hold the largest share in the forecast period. Bots of Social Media create a personal engagement with customers, and hence there is a good preference for Chatbots on social media. Moreover, expansion of sales pipeline, shortening the sales cycle, and discovering different needs of customers are more effective on social media platforms. Hence, these factors are likely to lead the Bots for Social Media segment to witness the largest market share.

Large-Sized Enterprises to Witness the Fastest Growth


Based on Organization Size, the Global Chatbots Market segments into Large, Small-Sized, and Medium-Sized Enterprises. Here, the large enterprise segment dominated the market with a revenue share of 47.7% in the previous years and is likely to continue its dominance in the forecast period. Numerous large enterprises develop their Chatbots with a specific set of rules. However, large enterprises are more likely to optimize their Chatbots in a bid to achieve sophisticated operations. Most development tools of Chatbots are machine learning-based, allowing enterprises to build an AI applications interface. Furthermore, progression with artificial intelligence created a user inclination from online social networks to mobile-based messaging applications. Hence, the segment is likely to attain the fastest growth in the forecast period, states the author in their research report, “Global Chatbots Market Analysis, 2021.”

Regional Landscape


North America Accounted for the Largest Market Share


With the exponential growth of the Global Chatbots Market, the North American region is likely to attain the largest share in the forecast period. It owes to North America being a significant hub for startups in the Chatbot industry. The region has a substantial market growth prospect with various benefits like enterprises' reduced operational costs, enhanced customer satisfaction, and improved efficiency. Furthermore, North America has the majority of Chatbot implementations. Hence, these factors are likely to lead North America to attain the largest market share in the forecast period.

Market Driver


Chatbot are becoming crucial in delivering 24×7 support to customers, thereby helping various industries streamline and optimize the customer experience they offer at every stage in the process. Numerous end-users like finance, retail and e-commerce, government, telecom, and travel & hospitality sectors are making a robust shift toward resolving customer queries in minimal time. The provision of quick responses to customer queries has become a key factor for the success of organizations. Hence, enterprises look at Chatbots as powerful conversational interfaces for engaging customers effectively and providing them with a dynamic and rich user experience environment. Moreover, the initiatives & participation by leading market players are further creating lucrative growth opportunities to drive the market in the forecast period.

Competitive Landscape


According to the publishers, the leading players in the Global Chatbots Market are IBM, Nuance Communications, Google (Dialog Flow), AWS, Artificial Solutions, Inbenta Technologies, AIVO, Chatfuel, etc.

Key Questions Answered in the Market Research Report:


1. What are the overall market statistics or market estimates (Market Overview, Market Size- By Value, Forecast Numbers, Market Segmentation, Market Shares) of the Global Chatbots Market?
2. What are the region-wise industry size, growth drivers, and challenges?
3. What are the key innovations, opportunities, current & future trends, and regulations in the Global Chatbots Market?
4. Who are the key competitors, their key strengths & weaknesses, and how do they perform in the Global Chatbots Market based on the competitive benchmarking matrix?
5. What are the key results derived from the market surveys conducted during the Global Chatbots Market study?
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • AIVO
  • Artificial Solutions
  • AWS
  • Chatfuel
  • Google (Dialog Flow)
  • IBM
1. Introduction
1.1. Research Process
1.2. Assumptions
1.3. Market Segmentation
1.4. Market Definition

2. Executive Summary

3. Expert Verbatim- What our Experts Say?

4. Global Chatbot Market Outlook, 2016- 2026F
4.1. Market Size and Analysis
4.2. Market Share and Analysis

5. North America Chatbot Market Outlook, 2016- 2026F
5.1. Market Size and Analysis
5.2. Market Share and Analysis
5.3. The US Chatbot Market Outlook, 2016- 2026F
5.4. Canada Chatbot Market Outlook, 2016- 2026F

6. South America Chatbot Market Outlook, 2016- 2026F
6.1. Market Size and Analysis
6.2. Market Share and Analysis
6.3. Brazil Chatbot Market Outlook, 2016- 2026F

7. Europe Chatbot Market Outlook, 2016- 2026F
7.1. Market Size and Analysis
7.2. Market Share and Analysis
7.3. UK Chatbot Market Outlook, 2016- 2026F
7.4. Germany Chatbot Market Outlook, 2016- 2026F
7.5. France Chatbot Market Outlook, 2016- 2026F

8. Middle East & Africa Chatbot Market Outlook, 2016- 2026F
8.1. Market Size and Analysis
8.2. Market Share and Analysis
8.3. Saudi Arabia Chatbot Market Outlook, 2016- 2026F
8.4. UAE Chatbot Market Outlook, 2016- 2026F

9. Asia-Pacific Chatbot Market Outlook, 2016- 2026F
9.1. Market Size and Analysis
9.2. Market Share and Analysis
9.3. China Chatbot Market Outlook, 2016- 2026F
9.4. India Chatbot Market Outlook, 2016- 2026F
9.5. Japan Chatbot Market Outlook, 2016- 2026F
9.6. Singapore Chatbot Market Outlook, 2016- 2026F

10. Global Chatbot Market Policies, Regulations, Application Standards

11. Global Chatbot Market Trends & Insights

12. Global Chatbot Market Dynamics
12.1. Growth Drivers
12.2. Challenges
12.3. Impact Analysis

13. Global Chatbot Market Hotspot and Opportunities

14. Global Chatbot Market Key Strategic Imperatives for Success and Growth

15. Competitive Outlook
15.1. Competition Matrix
15.2. Company Profiles (Business Description, Application Segments, Business Segments, Financials, Strategic Alliances/ Partnerships, Future Plans)

16. Disclaimer
Note: Product cover images may vary from those shown

A selection of companies mentioned in this report includes:

  • IBM
  • Nuance Communications
  • Google (Dialog Flow)
  • AWS
  • Artificial Solutions
  • Inbenta Technologies
  • AIVO
  • Chatfuel
Note: Product cover images may vary from those shown