The global biometric authentication industry is growing fast because of the ubiquity of some biometric modalities, such as fingerprint and facial recognition. The deployment of biometric technologies is increasing across business sectors because of their ease of use, high security and assurance, and quick scalability. The analyst expects biometric technology implementation for mobile transactions (facial and fingerprint recognition) to continue expanding alongside the proliferation of voice biometrics in contact centers.
This research service provides an overview of the global biometric authentication sector, particularly focusing on its application in customer experience use cases. The study analyzes the growth drivers and restraints, emerging developments, customer experience applications, and use cases of biometrics adoption. The study also profiles biometric solutions providers with game-changing innovations and presents growth opportunities and key takeaways that will affect industry participants and end-user organizations.
This research service provides an overview of the global biometric authentication sector, particularly focusing on its application in customer experience use cases. The study analyzes the growth drivers and restraints, emerging developments, customer experience applications, and use cases of biometrics adoption. The study also profiles biometric solutions providers with game-changing innovations and presents growth opportunities and key takeaways that will affect industry participants and end-user organizations.
Table of Contents
1. Strategic Imperatives
2. User Authentication - Introduction and Evolution
3. Biometric Authentication
4. Classification of Biometric Authentication Modalities
5. Customer Perspectives and CX Use Cases
6. Growth Opportunity Analysis
7. Biometric Authentication Provider Profiles
8. Growth Opportunity Universe
9. Relevant Definitions
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- AU10TIX
- Authenteq
- Nuance
- Phonexia
- Onfido
- Whispeak
