The customer communications management market size is expected to grow from US$ 1,325.6 million in 2021 to US$ 2,752.4 million by 2028; The customer communications management market share is estimated to grow at a CAGR of 11.4% from 2022 to 2028.
There is an increasing demand for keeping customers engaged through various communication channels, such as phone calls, email, web, SMS, chatbots, social media, and print, to increase the customer base for improving the business growth. The customer communications management market tools maintain a clear record of all relevant data to create sales growth and improve customer retention. The CCM enhances communication efficiency and strengthens customer relationships that help find better ways to engage customers. The digital revolution has led to a proliferation of communication channels through omnichannel communication platforms. It empowers customers to connect with the brand via their preferred channel and allows a smooth transition with customers. Technological advancements such as hybrid cloud solutions improve businesses by creating meaningful customer connections through digital and physical channels. For instance, in December 2021, Quadient introduced Inspire Flex Release 15 (R15), which offers more than 300 robust enhancement features that empower, elevate and accelerate the growth of these companies by giving extended control to the users for designing and delivering customer communications via omnichannel.
Customers are technology-driven and expect to communicate with companies through channels of their preferred choice, such as voice, web, mobile, email, short message service (SMS), and social media, at their convenience. Thus, to remain competitive, companies are facilitating customer interactions through omnichannel. The omnichannel communication enables the businesses to collect data from several sources and provide appropriate responses, even if customers are approached with the same query through a different channel. It also helps enhance multichannel correspondence and collect customer profile details on other platforms after their consent. Thus, versatility in communication channels enhances operational efficiency and customer engagement, enabling omnichannel communication. Thus, this is driving the customer communications management market growth.
Natural Language Processing (NLP) is a type of machine learning. It understands the words, sentences, and context of customer support queries. As a subset of artificial intelligence (AI), NLP interprets and analyzes customer’s verbal statements. AI-powered customer communications management market can intelligently handle the complexity of structured, personalized, compliant omnichannel customer communications more effectively and efficiently. Further, machine learning is an effective way to achieve AI. ML-based tools help enterprises process customer data efficiently and generate highly personalized offers to fulfill customers' demands. A tool that integrates NLP into a CCM solution provides a remarkable customer experience. Further, applying intelligence to content and optimization helps enterprises make better, more interactive, and faster content. It helps discover areas where content consolidation or improvement can be performed, such as spotting similarities, duplicates or inconsistencies, and outliers. It also provides recommendations to improve the content by making suggestions on style and highlighting areas that are inconsistent or associated with a negative sentiment. The NLP-driven CCM solutions provide better planning and coordination; increase operational efficiency; ensure seamless interaction via omnichannel; and offer a larger, deeper, and more precise customer insight to produce better and more relevant content. This will result in increased customer retention and revenue. Thus, the ongoing deployment of NLP in various organizations is expected to offer a potential opportunity for the customer communications management market growth over the forecast period.
In North America, the demand for customer communications management is increasing due to the faster adoption of innovative technologies in the US, Canada, and Mexico. The growth in demand from small and medium-sized enterprises (SMEs), increase in adoption of social media and smartphones, significant developments in technology, and modernization in the communication systems are among the key factors driving the growth of the customer communications management market in the region. The growing demand for customizable CCM solutions is also fueling the market growth. OpenText Exstream, a multichannel customer communications management market solution, enhances the customer experience with meaningful, relevant communications delivered through the customer's preferred channels, such as web, email, SMS, and print. It also provides enterprises to produce fully customized high-volume bills and statements, on-demand marketing, and self-service web applications. Thus, the booming availability of customized customer communications management solution is propelling the market growth in North America.
The customer communications management market is segmented on the basis of component, deployment, enterprise size, industry, and geography. Customer communications management market analysis by component, the market is segmented into solution and service. Customer communications management market analysis by deployment, the customer communications management market is bifurcated into cloud-based and on premise. Based on enterprise size, the market is bifurcated into small and medium enterprises, and large enterprises. Based on industry, the customer communications management market is segmented into BFSI, IT and telecom, manufacturing, retail, energy and utilities, government, and others. Based on geography, the market is segmented into North America, Europe, APAC, MEA, and SAM.
The overall customer communications management market size has been derived using both primary and secondary sources. Exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the customer communications management market. The process also serves the purpose of obtaining an overview and forecast for the market with respect to all the segments. Also, multiple primary interviews have been conducted with industry participants to validate the data and gain more analytical insights. The participants of this process include industry experts such as VPs, business development managers, market intelligence managers, national sales managers, along with external consultants such as valuation experts, research analysts, and key opinion leaders, specializing in the customer communications management market.
There is an increasing demand for keeping customers engaged through various communication channels, such as phone calls, email, web, SMS, chatbots, social media, and print, to increase the customer base for improving the business growth. The customer communications management market tools maintain a clear record of all relevant data to create sales growth and improve customer retention. The CCM enhances communication efficiency and strengthens customer relationships that help find better ways to engage customers. The digital revolution has led to a proliferation of communication channels through omnichannel communication platforms. It empowers customers to connect with the brand via their preferred channel and allows a smooth transition with customers. Technological advancements such as hybrid cloud solutions improve businesses by creating meaningful customer connections through digital and physical channels. For instance, in December 2021, Quadient introduced Inspire Flex Release 15 (R15), which offers more than 300 robust enhancement features that empower, elevate and accelerate the growth of these companies by giving extended control to the users for designing and delivering customer communications via omnichannel.
Customers are technology-driven and expect to communicate with companies through channels of their preferred choice, such as voice, web, mobile, email, short message service (SMS), and social media, at their convenience. Thus, to remain competitive, companies are facilitating customer interactions through omnichannel. The omnichannel communication enables the businesses to collect data from several sources and provide appropriate responses, even if customers are approached with the same query through a different channel. It also helps enhance multichannel correspondence and collect customer profile details on other platforms after their consent. Thus, versatility in communication channels enhances operational efficiency and customer engagement, enabling omnichannel communication. Thus, this is driving the customer communications management market growth.
Natural Language Processing (NLP) is a type of machine learning. It understands the words, sentences, and context of customer support queries. As a subset of artificial intelligence (AI), NLP interprets and analyzes customer’s verbal statements. AI-powered customer communications management market can intelligently handle the complexity of structured, personalized, compliant omnichannel customer communications more effectively and efficiently. Further, machine learning is an effective way to achieve AI. ML-based tools help enterprises process customer data efficiently and generate highly personalized offers to fulfill customers' demands. A tool that integrates NLP into a CCM solution provides a remarkable customer experience. Further, applying intelligence to content and optimization helps enterprises make better, more interactive, and faster content. It helps discover areas where content consolidation or improvement can be performed, such as spotting similarities, duplicates or inconsistencies, and outliers. It also provides recommendations to improve the content by making suggestions on style and highlighting areas that are inconsistent or associated with a negative sentiment. The NLP-driven CCM solutions provide better planning and coordination; increase operational efficiency; ensure seamless interaction via omnichannel; and offer a larger, deeper, and more precise customer insight to produce better and more relevant content. This will result in increased customer retention and revenue. Thus, the ongoing deployment of NLP in various organizations is expected to offer a potential opportunity for the customer communications management market growth over the forecast period.
In North America, the demand for customer communications management is increasing due to the faster adoption of innovative technologies in the US, Canada, and Mexico. The growth in demand from small and medium-sized enterprises (SMEs), increase in adoption of social media and smartphones, significant developments in technology, and modernization in the communication systems are among the key factors driving the growth of the customer communications management market in the region. The growing demand for customizable CCM solutions is also fueling the market growth. OpenText Exstream, a multichannel customer communications management market solution, enhances the customer experience with meaningful, relevant communications delivered through the customer's preferred channels, such as web, email, SMS, and print. It also provides enterprises to produce fully customized high-volume bills and statements, on-demand marketing, and self-service web applications. Thus, the booming availability of customized customer communications management solution is propelling the market growth in North America.
The customer communications management market is segmented on the basis of component, deployment, enterprise size, industry, and geography. Customer communications management market analysis by component, the market is segmented into solution and service. Customer communications management market analysis by deployment, the customer communications management market is bifurcated into cloud-based and on premise. Based on enterprise size, the market is bifurcated into small and medium enterprises, and large enterprises. Based on industry, the customer communications management market is segmented into BFSI, IT and telecom, manufacturing, retail, energy and utilities, government, and others. Based on geography, the market is segmented into North America, Europe, APAC, MEA, and SAM.
The overall customer communications management market size has been derived using both primary and secondary sources. Exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the customer communications management market. The process also serves the purpose of obtaining an overview and forecast for the market with respect to all the segments. Also, multiple primary interviews have been conducted with industry participants to validate the data and gain more analytical insights. The participants of this process include industry experts such as VPs, business development managers, market intelligence managers, national sales managers, along with external consultants such as valuation experts, research analysts, and key opinion leaders, specializing in the customer communications management market.
Table of Contents
1. Introduction1.1 Scope of the Study
1.2 Research Report Guidance
1.3 Market Segmentation
1.3.1 Global Customer Communications Management Market - By Component
1.3.2 Global Customer Communications Management Market - By Deployment
1.3.3 Global Customer Communications Management Market - By Enterprise Size
1.3.4 Global Customer Communications Management Market - By Industry
1.3.5 Global Customer Communications Management Market - By Geography
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Customer Communications Management Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.2.1 North America
4.2.2 Europe
4.2.3 APAC
4.2.4 MEA
4.2.5 SAM
4.3 Ecosystem Analysis
4.4 Expert Opinion
5. Customer Communications Management Market - Key Market Dynamics
5.1 Market Drivers
5.1.1 Customer Communications Management (CCM) Solutions Maintain Customer Engagement Through Omnichannel
5.1.2 Increasing Usage of Analytics and Mobility for Customer Communications Management (CCM)
5.2 Market Restraints
5.2.1 Data Synchronizations and Complexities
5.3 Market Opportunities
5.3.1 Integration of CCM Software with Cloud-Based Applications
5.4 Future Trends
5.4.1 Technological Advancements in Natural Language Processing for Better Customer Experience
5.5 Impact Analysis of Drivers and Restraints
6. Customer Communications Management Market - Global Market Analysis
6.1 Global Customer Communications Management Market Overview
6.2 Global Customer Communications Management Market Forecast and Analysis
6.3 Market Positioning- Top Five Players
7. Customer Communications Management Market - By Component
7.1 Overview
7.2 Customer communications management Market, By Component (2021 And 2028)
7.3 Solution
7.3.1 Overview
7.3.2 Solution: Customer communications management Market Revenue and Forecast To 2028 (US$ Million)
7.4 Services
7.4.1 Overview
7.4.2 Services: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
8. Global Customer communications management Market Analysis - By Deployment
8.1 Overview
8.2 Customer Communications Management Market, By Deployment (2021 And 2028)
8.3 Cloud
8.3.1 Overview
8.3.2 Cloud: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
8.4 On Premises
8.4.1 Overview
8.4.2 On Premises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
9. Global Customer Communications Management Market Analysis - By Enterprise Size
9.1 Overview
9.2 Customer Communications Management Market, By Enterprise Size (2021 and 2028)
9.3 Small & Medium Enterprises
9.3.1 Overview
9.3.2 Small & Medium Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
9.4 Large Enterprises
9.4.1 Overview
9.4.2 Large Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10. Customer Communications Management Market Analysis by Industry
10.1 Overview
10.2 Customer Communications Management Market, By Industry (2021 And 2028)
10.3 BFSI
10.3.1 Overview
10.3.2 BFSI: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.4 IT and Telecom
10.4.1 Overview
10.4.2 IT and Telecom: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.5 Manufacturing
10.5.1 Overview
10.5.2 Manufacturing: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.6 Retail
10.6.1 Overview
10.6.2 Retail: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.7 Energy and Utilities
10.7.1 Overview
10.7.2 Energy and Utilities: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.8 Government
10.8.1 Overview
10.8.2 Government: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.9 Others
10.9.1 Overview
10.9.2 Others: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
11. Customer Communications Management Market - Geographic Analysis
11.1 Overview
11.2 North America: Customer Communications Management Market
11.2.1 North America Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.2.2 North America Customer Communications Management Market Breakdown, By Component
11.2.3 North America Customer Communications Management Market Breakdown, By Deployment
11.2.4 North America Customer Communications Management Market Breakdown, By Enterprise Size
11.2.5 North America Customer Communications Management Market Breakdown, By Industry
11.2.6 North America Customer Communications Management Market Breakdown, by Country
11.2.6.1 US Customer Communications Management Market, Revenue and Forecast to 2028
11.2.6.1.1 US Customer Communications Management Market Breakdown, By Component
11.2.6.1.2 US Customer Communications Management Market Breakdown, By Deployment
11.2.6.1.3 US Customer Communications Management Market Breakdown, By Enterprise Size
11.2.6.1.4 US Customer Communications Management Market Breakdown, By Industry
11.2.6.2 Canada Customer Communications Management Market, Revenue and Forecast to 2028
11.2.6.2.1 Canada Customer Communications Management Market Breakdown, By Component
11.2.6.2.2 Canada Customer Communications Management Market Breakdown, By Deployment
11.2.6.2.3 Canada Customer Communications Management Market Breakdown, By Enterprise Size
11.2.6.2.4 Canada Customer Communications Management Market Breakdown, By Industry
11.2.6.3 Mexico Customer Communications Management Market, Revenue and Forecast to 2028
11.2.6.3.1 Mexico Customer Communications Management Market Breakdown, By Component
11.2.6.3.2 Mexico Customer Communications Management Market Breakdown, By Deployment
11.2.6.3.3 Mexico Customer Communications Management Market Breakdown, By Enterprise Size
11.2.6.3.4 Mexico Customer Communications Management Market Breakdown, By Industry
11.3 Europe: Customer Communications Management Market
11.3.1 Europe Customer Communications Management Market Revenue and Forecast to 2028 (US$ million)
11.3.2 Europe Customer Communications Management Market Breakdown, By Component
11.3.3 Europe Customer Communications Management Market Breakdown, By Deployment
11.3.4 Europe Customer Communications Management Market Breakdown, By Enterprise Size
11.3.5 Europe Customer Communications Management Market Breakdown, By Industry
11.3.6 Europe Customer Communications Management Market Breakdown, by Country
11.3.6.1 Germany Customer Communications Management Market, Revenue and Forecast to 2028
11.3.6.1.1 Germany Customer Communications Management Market Breakdown, By Component
11.3.6.1.2 Germany Customer Communications Management Market Breakdown, By Deployment
11.3.6.1.3 Germany Customer Communications Management Market Breakdown, By Enterprise Size
11.3.6.1.4 Germany Customer Communications Management Market Breakdown, By Industry
11.3.6.2 France Customer Communications Management Market, Revenue and Forecast to 2028
11.3.6.2.1 France Customer Communications Management Market Breakdown, By Component
11.3.6.2.2 France Customer Communications Management Market Breakdown, By Deployment
11.3.6.2.3 France Customer Communications Management Market Breakdown, By Enterprise Size
11.3.6.2.4 France Customer Communications Management Market Breakdown, By Industry
11.3.6.3 Italy Customer Communications Management Market, Revenue and Forecast to 2028
11.3.6.3.1 Italy Customer Communications Management Market Breakdown, By Component
11.3.6.3.2 Italy Customer Communications Management Market Breakdown, By Deployment
11.3.6.3.3 Italy Customer Communications Management Market Breakdown, By Enterprise Size
11.3.6.3.4 Italy Customer Communications Management Market Breakdown, By Industry
11.3.6.4 UK Customer Communications Management Market, Revenue and Forecast to 2028
11.3.6.4.1 UK Customer Communications Management Market Breakdown, By Component
11.3.6.4.2 UK Customer Communications Management Market Breakdown, By Deployment
11.3.6.4.3 UK Customer Communications Management Market Breakdown, By Enterprise Size
11.3.6.4.4 UK Customer Communications Management Market Breakdown, By Industry
11.3.6.5 Russia Customer Communications Management Market, Revenue and Forecast to 2028
11.3.6.5.1 Russia Customer Communications Management Market Breakdown, By Component
11.3.6.5.2 Russia Customer Communications Management Market Breakdown, By Deployment
11.3.6.5.3 Russia Customer Communications Management Market Breakdown, By Enterprise Size
11.3.6.5.4 Russia Customer Communications Management Market Breakdown, By Industry
11.3.6.6 Rest of Europe Customer Communications Management Market, Revenue and Forecast to 2028
11.3.6.6.1 Rest of Europe Customer Communications Management Market Breakdown, By Component
11.3.6.6.2 Rest of Europe Customer Communications Management Market Breakdown, By Deployment
11.3.6.6.3 Rest of Europe Customer Communications Management Market Breakdown, By Enterprise Size
11.3.6.6.4 Rest of Europe Customer Communications Management Market Breakdown, By Industry
11.4 APAC: Customer Communications Management Market
11.4.1 Overview
11.4.2 APAC Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.4.3 APAC Customer Communications Management Market Breakdown, By Component
11.4.4 APAC Customer Communications Management Market Breakdown, By Deployment
11.4.5 APAC Customer Communications Management Market Breakdown, By Enterprise Size
11.4.6 APAC Customer Communications Management Market Breakdown, By Industry
11.4.7 APAC Customer Communications Management Market Breakdown, by Country
11.4.7.1 Australia Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.4.7.1.1 Australia Customer Communications Management Market Breakdown, By Component
11.4.7.1.2 Australia Customer Communications Management Market Breakdown, By Deployment
11.4.7.1.3 Australia Customer Communications Management Market Breakdown, By Enterprise Size
11.4.7.1.4 Australia Customer Communications Management Market Breakdown, By Industry
11.4.7.2 China Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.4.7.2.1 China Customer Communications Management Market Breakdown, By Component
11.4.7.2.2 China Customer Communications Management Market Breakdown, By Deployment
11.4.7.2.3 China Customer Communications Management Market Breakdown, By Enterprise Size
11.4.7.2.4 China Customer Communications Management Market Breakdown, By Industry
11.4.7.3 India Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.4.7.3.1 India Customer Communications Management Market Breakdown, By Component
11.4.7.3.2 India Customer Communications Management Market Breakdown, By Deployment
11.4.7.3.3 India Customer Communications Management Market Breakdown, By Enterprise Size
11.4.7.3.4 India Customer Communications Management Market Breakdown, By Industry
11.4.7.4 Japan Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.4.7.4.1 Japan Customer Communications Management Market Breakdown, By Component
11.4.7.4.2 Japan Customer Communications Management Market Breakdown, By Deployment
11.4.7.4.3 Japan Customer Communications Management Market Breakdown, By Enterprise Size
11.4.7.4.4 Japan Customer Communications Management Market Breakdown, By Industry
11.4.7.5 South Korea Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.4.7.5.1 South Korea Customer Communications Management Market Breakdown, By Component
11.4.7.5.2 South Korea Customer Communications Management Market Breakdown, By Deployment
11.4.7.5.3 South Korea Customer Communications Management Market Breakdown, By Enterprise Size
11.4.7.5.4 South Korea Customer Communications Management Market Breakdown, By Industry
11.4.7.6 Rest of APAC Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.4.7.6.1 Rest of APAC Customer Communications Management Market Breakdown, By Component
11.4.7.6.2 Rest of APAC Customer Communications Management Market Breakdown, By Deployment
11.4.7.6.3 Rest of APAC Customer Communications Management Market Breakdown, By Enterprise Size
11.4.7.6.4 Rest of APAC Customer Communications Management Market Breakdown, By Industry
11.5 MEA: Customer Communications Management Market
11.5.1 Overview
11.5.2 MEA Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.5.3 MEA Customer Communications Management Market Breakdown, By Component
11.5.4 MEA Customer Communications Management Market Breakdown, By Deployment
11.5.5 MEA Customer Communications Management Market Breakdown, By Enterprise Size
11.5.6 MEA Customer Communications Management Market Breakdown, By Industry
11.5.7 MEA Customer Communications Management Market Breakdown, By Country
11.5.7.1 Saudi Arabia Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.5.7.1.1 Saudi Arabia Customer Communications Management Market Breakdown, By Component
11.5.7.1.2 Saudi Arabia Customer Communications Management Market Breakdown, By Deployment
11.5.7.1.3 Saudi Arabia Customer Communications Management Market Breakdown, By Enterprise Size
11.5.7.1.4 Saudi Arabia Customer Communications Management Market Breakdown, By Industry
11.5.7.2 UAE Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.5.7.2.1 UAE Customer Communications Management Market Breakdown, By Component
11.5.7.2.2 UAE Customer Communications Management Market Breakdown, By Deployment
11.5.7.2.3 UAE Customer Communications Management Market Breakdown, By Enterprise Size
11.5.7.2.4 UAE Customer Communications Management Market Breakdown, By Industry
11.5.7.3 South Africa Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.5.7.3.1 South Africa Customer Communications Management Market Breakdown, By Component
11.5.7.3.2 South Africa Customer Communications Management Market Breakdown, By Deployment
11.5.7.3.3 South Africa Customer Communications Management Market Breakdown, By Enterprise Size
11.5.7.3.4 South Africa Customer Communications Management Market Breakdown, By Industry
11.5.7.4 Rest of MEA Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.5.7.4.1 Rest of MEA Customer Communications Management Market Breakdown, By Component
11.5.7.4.2 Rest of MEA Customer Communications Management Market Breakdown, By Deployment
11.5.7.4.3 Rest of MEA Customer Communications Management Market Breakdown, By Enterprise Size
11.5.7.4.4 Rest of MEA Customer Communications Management Market Breakdown, By Industry
11.6 SAM: Customer Communications Management Market
11.6.1 Overview
11.6.2 SAM Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.6.3 SAM Customer Communications Management Market Breakdown, By Component
11.6.4 SAM Customer Communications Management Market Breakdown, By Deployment
11.6.5 SAM Customer Communications Management Market Breakdown, By Enterprise Size
11.6.6 SAM Customer Communications Management Market Breakdown, By Industry
11.6.7 SAM Customer Communications Management Market Breakdown, by Country
11.6.7.1 Brazil Customer Communications Management Market, Revenue and Forecast to 2028
11.6.7.1.1 Brazil Customer Communications Management Market Breakdown, By Component
11.6.7.1.2 Brazil Customer Communications Management Market Breakdown, By Deployment
11.6.7.1.3 Brazil Customer Communications Management Market Breakdown, By Enterprise Size
11.6.7.1.4 Brazil Customer Communications Management Market Breakdown, By Industry
11.6.7.2 Argentina Customer Communications Management Market, Revenue and Forecast to 2028
11.6.7.2.1 Argentina Customer Communications Management Market Breakdown, By Component
11.6.7.2.2 Argentina Customer Communications Management Market Breakdown, By Deployment
11.6.7.2.3 Argentina Customer Communications Management Market Breakdown, By Enterprise Size
11.6.7.2.4 Argentina Customer Communications Management Market Breakdown, By Industry
11.6.7.3 Rest of SAM Customer Communications Management Market, Revenue and Forecast to 2028
11.6.7.3.1 Rest of SAM Customer Communications Management Market Breakdown, By Component
11.6.7.3.2 Rest of SAM Customer Communications Management Market Breakdown, By Deployment
11.6.7.3.3 Rest of SAM Customer Communications Management Market Breakdown, By Enterprise Size
11.6.7.3.4 Rest of SAM Customer Communications Management Market Breakdown, By Industry
12. Impact of COVID-19 Pandemic on Customer Communications Management Market
12.1 Overview
12.2 North America: Impact Assessment of COVID-19 Pandemic
12.3 Europe: Impact Assessment of COVID-19 Pandemic
12.4 APAC: Impact Assessment of COVID-19 Pandemic
12.5 MEA: Impact Assessment of COVID-19 Pandemic
12.6 SAM: Impact Assessment of COVID-19 Pandemic
13. Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 New Product Development
13.4 Merger and Acquisition
14. Company Profiles
14.1 Smart Communications
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 Adobe
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 Crawford Technologies
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 Newgen Software Technologies Ltd.
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 Open Text Corporation
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 MESSAGEPOINT INC.
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Oracle Corporation
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 Doxim
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
14.9 Capgemini
14.9.1 Key Facts
14.9.2 Business Description
14.9.3 Products and Services
14.9.4 Financial Overview
14.9.5 SWOT Analysis
14.9.6 Key Developments
14.10 Precisely (CEDAR CX Technologies)
14.10.1 Key Facts
14.10.2 Business Description
14.10.3 Products and Services
14.10.4 Financial Overview
14.10.5 SWOT Analysis
14.10.6 Key Developments
15. Appendix
15.1 About the Publisher
15.2 Glossary
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Adobe
- Capgemini
- Crawford Technologies
- Smart Communications
- Cedar CX Technologies
- Newgen Software Technologies Limited
- Open Text Corporation
- Oracle
- Messagepoint
- Doxim Inc.
Table Information
| Report Attribute | Details |
|---|---|
| No. of Pages | 191 |
| Published | May 2022 |
| Forecast Period | 2022 - 2028 |
| Estimated Market Value ( $ | $ 1325.6 million |
| Forecasted Market Value ( $ | $ 2752.4 million |
| Compound Annual Growth Rate | 11.4% |
| Regions Covered | Global |
