Healthcare BPO Market Analysis by Provider Service, by Payer Service by Life Science Service, and by Region - Global Forecast to 2029

The healthcare BPO market size is estimated to be USD 345.3 billion in 2021 and is expected to witness a CAGR of 11.52% during the forecast period 2022-2029. The increasing outsourcing in the pharmaceutical and biopharmaceutical industries, the demand to comprise rising healthcare costs, rising demand for niche services, and the need for efficient operations and documentation in the healthcare industry factors contributing to the market growth. However, security issues are expected to hinder the growth.

By Provider Service

Based on provider service, the market is segregated into patient care, revenue cycle management, and patient enrolment. In 2021, the revenue cycle management segment accounted for the highest revenue share due to the growing healthcare industry investment, increasing government's efforts to create solutions for revenue cycle management, and decrease in healthcare expenses.

By Payer Service

On the basis of payer service, the market is categorized into provider management, claims management, product development & business acquisition (PDBA), care management, and HR services. In 2021, the claims management segment accounted for the highest revenue share owing to the benefits such as resolving claims by creating cost-cutting and fraud-reduction tactics that satisfy consumers.

By Life Science Service

Based on life science service, the market is divided into non-clinical services, manufacturing, and R&D. In 2021, the R&D segment accounted for the highest revenue share due to rising COVID-19 cases and vaccinations and growing financial support for the development of drug candidates.

Regional Markets

In 2021, North America region accounted for the highest revenue in healthcare BPO market and is expected to maintain its dominance during the forecast period. This is attributed to the rising demand to decrease costs and improve services, and changing regulatory restrictions. Furthermore, presence of key players and development in healthcare infrastructure are expected to provide significant market growth.

Competitor Insights

Some of the key players operating in the healthcare BPO market are Accenture (Ireland), Cognizant (US), Tata Consultancy Services (India), Xerox Corporation (US), WNS (Holdings) Limited (India), NTT Data Corporation (Japan), IQVIA (US), Mphasis (India), Genpact (US), Wipro (India), Infosys BPM (India), Firstsource Solutions (India), IBM Corporation (US), HCL Technologies (India), Sutherland Global (US), GeBBS Healthcare Solutions (US), Lonza (Switzerland), Omega Healthcare (India), R1 RCM (US), Invensis Technologies (India), UnitedHealth Group (US), Sykes Enterprises (US), Parexel International (US), Access Healthcare (US), and Akurate Management Solutions (US).

This comprehensive research report focuses on the global and regional market size and forecasts of diverse segments including provider service, payer service, and life science from 2021 to 2029.

Segmentation: Healthcare BPO Market Report 2021-2029

By Provider Service (Revenue, USD Billion)

• Patient Care
• Revenue Cycle Management
• Patient Enrolment

By Payer Service (Revenue, USD Billion)

• Provider Management
• Claims Management
• Product Development & Business Acquisition (PDBA)
• Care Management
• HR Services

By Life Science (Revenue, USD Billion)

• Non-clinical Services
• Manufacturing
• R&D

By Region (Revenue, USD Billion)

North America

• U.S
• Canada

Europe

• Germany
• France
• UK
• Spain
• Italy
• Rest of Europe

Asia Pacific

• China
• Japan
• India
• Australia
• South Korea
• Rest of APAC

Latin America

• Brazil
• Mexico
• Argentina
• Rest of LATAM

Middle East & Africa

• South Africa
• GCC
• Rest of MEA