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U.S. Customer Communication Management Market, By Solution, By Enterprise Size, By Deployment Model, By End-use Industry - Size, Share, Outlook, and Opportunity Analysis, 2022 - 2030

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    Report

  • 120 Pages
  • December 2022
  • Region: United States
  • Coherent Market Insights Pvt Ltd.
  • ID: 5714358
Customer communications management (CCM) is a type of software that enables organizations for the management of customer communications across a variety of media. It includes email, printed documents, text messages, and web pages. Customer communication management (CCM) enhances the creation, delivery, storage, and retrieval of outbound communications. This includes new product introductions, marketing, renewal notification, bill and payment notification, and claims correspondence and documentation. The CCM Software market has developed from the convergence of output management technologies and document composition & generation. Thus, the customer communication management market is expected to witness a paradigm shift in growth trends during the forecast period.

In 2021, U.S. Customer Communication Management Market is estimated to reach US$ 683.2 million in terms of value.

Market Dynamics

Advent of novel and cutting-edge communication channels has made customer communication more and more dynamic. Currently, various organizations are focused on diverse and different communication channels, in order to reinforce their presence across various platforms. As a result of this, customers can be connected across the world. Moreover, the growing focus on context-enriched information and multi-channel output. CCM service providers are focused on delivering high-quality information to their users. Increasing technological advancements and high penetration of cloud technologies across various industries are boosting the demand for context-enriched information through social analytics. Moreover, growing demand for personalization in customer communication is expected to boost growth of the market in the near future.

Key Features of the Study:

  • This report provides an in-depth analysis of U.S. Customer Communication Management Market size (US$ Million) and compound annual growth rate (CAGR %) for the forecast period (2022 to 2030), considering 2021 as the base year
  • It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market
  • This study also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, regional outlook, and competitive strategies adopted by the leading market players
  • It profiles leading players in the U.S. Customer Communication Management Market based on the following parameters - company overview, financial performance, product portfolio, geographical presence, market capital, key developments, strategies, and future plans
  • Key companies covered as a part of this study includes Newgen Software, Adobe Systems Inc., Xerox Corporation, Cincom Systems Inc., Pitney Bowes, Inc., Doxee S.p.A., Oracle Corporation, EMC Corporation (Dell), OpenText Corp., and HP Enterprise
  • Insights from this report would allow marketers and management authorities of companies to make informed decisions regarding future product launches, product upgrades, market expansion, and marketing tactics
  • The U.S. Customer Communication Management Market report caters to various stakeholders in this industry including investors, suppliers, managed service providers, third-party service providers, distributors, new entrants, and value-added resellers
  • Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the U.S. Customer Communication Management Market

Detailed Segmentation

U.S. Customer Communication Management Market, By Solution

  • Software Suite
  • Managed CCM Services
  • Other Services (Consulting, Integration, and Maintenance)

U.S. Customer Communication Management Market, By Enterprise Size

  • Large Enterprises
  • Small and Medium Enterprises

U.S. Customer Communication Management Market, By Deployment Model

  • On-premise
  • Cloud

U.S. Customer Communication Management Market, By End-Use Industry

  • Healthcare
  • BFSI
  • IT & Telecom
  • E-commerce and Retail
  • Hospitality and Travels
  • Government & Utilities
  • Others (Education, Entertainment, and Media)

Company Profiles

  • Newgen Software*
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments
  • Future Plans
  • Adobe Systems Inc.
  • Xerox Corporation
  • Cincom Systems Inc.
  • Pitney Bowes, Inc.
  • Doxee S.p.A.
  • Oracle Corporation
  • EMC Corporation (Dell)
  • OpenText Corp.
  • HP Enterprise.
* marked represents similar segmentation in other categories in the respective section.

Table of Contents

1. Research Objectives and Assumptions
  • Research Objectives
  • Assumptions
  • Abbreviations
2. Market Preview
  • Report Description
  • Market Definition and Scope
  • Executive Summary
  • Market Snippet, By Solution
  • Market Snippet, By Enterprise Size
  • Market Snippet, By Deployment Model
  • Market Snippet, By End-use Industry
  • Market Snippet, By Country
  • Publisher Opportunity Map (COM)
3. Market Dynamics, Regulations, and Trends Analysis
  • Market Dynamics
  • Drivers
  • Restraints
  • Market Opportunities
  • Regulatory Scenario
  • Industry Trend
  • Merger and Acquisitions
  • New system Launch/Approvals
  • Impact of COVID-19 Pandemic
4. U.S. Customer Communication Management Market, By Solution, 2017-2030 (US$ Million)
  • Introduction
  • Market Share Analysis, 2022 and 2030 (%)
  • Segment Trends
  • Software Suite
  • Introduction
  • Market Size and Forecast, 2017-2030, (US$ Million)
  • Managed CCM Services
  • Introduction
  • Market Size and Forecast, 2017-2030, (US$ Million)
  • Other Services (Consulting, Integration, and Maintenance)
  • Introduction
  • Market Size and Forecast, 2017-2030, (US$ Million)
5. U.S. Customer Communication Management Market, By Enterprise Size 2017-2030 (US$ Million)
  • Introduction
  • Market Share Analysis, 2022 and 2030 (%)
  • Segment Trends
  • Large Enterprises
  • Introduction
  • Market Size and Forecast, 2017-2030, (US$ Million)
  • Small and Medium Enterprises
  • Introduction
  • Market Size and Forecast, 2017-2030, (US$ Million)
6. U.S. Customer Communication Management Market, By Deployment Model, 2017-2030 (US$ Million)
  • Introduction
  • Market Share Analysis, 2022 and 2030 (%)
  • Segment Trends
  • On-premise
  • Introduction
  • Market Size and Forecast, 2017-2030, (US$ Million)
  • Cloud
  • Introduction
  • Market Size and Forecast, 2017-2030, (US$ Million)
7. U.S. Customer Communication Management Market, By End-Use Industry, 2017-2030 (US$ Million)
  • Introduction
  • Market Share Analysis, 2022 and 2030 (%)
  • Segment Trends
  • Healthcare
  • Introduction
  • Market Size and Forecast, 2017-2030, (US$ Million)
  • BFSI
  • Introduction
  • Market Size and Forecast, 2017-2030, (US$ Million)
  • IT & Telecom
  • Introduction
  • Market Size and Forecast, 2017-2030, (US$ Million)
  • E-commerce and Retail
  • Introduction
  • Market Size and Forecast, 2017-2030, (US$ Million)
  • Hospitality and Travels
  • Introduction
  • Market Size and Forecast, 2017-2030, (US$ Million)
  • Government & Utilities
  • Introduction
  • Market Size and Forecast, 2017-2030, (US$ Million)
  • Others
  • Introduction
  • Market Size and Forecast, 2017-2030, (US$ Million)
8. Competitive Landscape
  • Company Profiles
  • Newgen Software
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
  • Adobe Systems Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
  • Xerox Corporation
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
  • Cincom Systems Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
  • Pitney Bowes, Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
  • Doxee S.p.A.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
  • Oracle Corporation
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
  • EMC Corporation (Dell)
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
  • OpenText Corp.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
  • HP Enterprise.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
  • Analyst Views
9. Section
  • References
  • Research Methodology
  • About the Author and Sales Contact

Companies Mentioned

A selection of companies mentioned in this report includes:

  • Newgen Software
  • Adobe Systems Inc.
  • Xerox Corporation
  • Cincom Systems Inc.
  • Pitney Bowes, Inc.
  • Doxee S.p.A.
  • Oracle Corporation
  • EMC Corporation (Dell)
  • OpenText Corp.
  • HP Enterprise