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The Ascent Group

9 products published

The Ascent Group

9 products published

Headquartered in Athens Georgia, the Ascent Group, Inc. is a management consulting firm that specializes in improving the customer experience through diagnostic assessments, benchmarking, best practice discovery, and process improvement.

Achieving First Contact Resolution - Product Thumbnail Image

Achieving First Contact Resolution

  • Report
  • December 2017
  • 146 Pages
Customer Experience Initiatives - Product Thumbnail Image

Customer Experience Initiatives

  • Report
  • August 2017
  • 70 Pages
Call Quality Practices  - Product Thumbnail Image

Call Quality Practices

  • Report
  • August 2017
  • 148 Pages
IVR Self-Service Improvement Strategies - Product Thumbnail Image

IVR Self-Service Improvement Strategies

  • Report
  • February 2017
  • 83 Pages
Meter Reading Profiles & Best Practices - Product Thumbnail Image

Meter Reading Profiles & Best Practices

  • Report
  • December 2016
  • 50 Pages
From
From
Call Center Strategies 2010 - Product Thumbnail Image

Call Center Strategies 2010

  • Report
  • March 2010
From
Improving Front-line Recruitment 2009 - Product Thumbnail Image

Improving Front-line Recruitment 2009

  • Report
  • January 2009
From
  • 9 Results (Page 1 of 1)
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