IT Manager's Handbook: The Business Edition is a MUST-HAVE guide for the advancing technology professional who is looking to move up into a supervisory role, and is ideal for newly-promoted IT managers who needs to quickly understand their positions. It uses IT-related examples to discuss business topics and recognizes the ever-changing and growing demands of IT in today's world as well as how these demands impact those who work in the field. Specific attention is paid to the latest issues, including the challenges of dealing with a mobile and virtual workforce, managing Gen-X/Yers, and running an IT organization in a troubled economy. Rich with external references and written in-easy-to-read sections, IT Manager's Handbook: The Business Edition is the definitive manual to managing an IT department in today's corporate environment.
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Table of Contents
1. The Role of an IT Manager 1.1 Just Exactly What Does an IT Manager Do? 1.2 Managers in General 1.3 The Strategic Value of the IT Department 1.4 Develop an IT Strategy 2. Managing your IT Team 2.1 Keeping Employees Focused 2.2 Avoiding Burnout 2.3 Employee Training 2.4 Performance Reviews 3. Staffing your IT Team 3.1 Why IT Managers Need to Deal with Hiring People 3.2 Write a Position Description 3.3 Recruiters 3.4 Selecting Candidates 3.5 Outsourcing and Offshore Outsourcing 4. Key Principles of Project Management 4.1 Projects and "Project Management": A Quick Overview 4.2 Phase One: Scope the Project 4.3 Phase Two: Develop a Project Plan 4.4 Phase Three: Launch the Project 4.5 Phase Four: Track the Project's Progress 4.6 Phase Five: Close Out the Project 4.7 Decision-Making Techniques 4.8 What to Do If/When the Project Gets Off Track 4.9 Useful Project Management Techniques 4.10 Funding Projects 4.11 Multiple Projects: How to Juggle Well 4.12 Dealing with Non-IT Departments on a Project 5. Changing Companies 5.1 The First Day 5.2 The First Month 5.3 Two IT Departments: What Happens if Your Company Merges with Another? 6. Budgeting 6.1 The Budgeting Process 6.2 The Difference between Capital vs. Operating Expense Items 6.3 Lease vs. Buy: Which One Is Better? 6.4 Other Budgeting Factors to Consider 7. How to Deal with Vendors 7.1 Dealing with Vendors 7.2 Key Evaluation Metrics 7.3 Getting Current Information 7.4 Purchasing Sources 8. IT Compliance and Control Issues 8.1 The Importance of Compliance to IT 8.2 The Rules 8.3 How to Comply with the Rules 8.4 Hidden Benefits of Complying with the Rules 8.5 Methodologies and Frameworks 8.6 It's Not Just Regulatory Compliance 8.7 Additional References Bibliography Glossary Index
