The Europe Cloud IT Service Management (ITSM) Market is expected to witness market growth of 19.5% CAGR during the forecast period (2019-2025).
Over the years, IT support has gradually developed, influenced by factors such as business needs, work culture, technological innovations, and the ever-changing IT environment. IT help desks have been turned into IT service desks that manage a wider range of IT activities and better align with strategic business objectives. These IT service desks are supported by ITSM tools that provide improved flexibility and usability. What's more, the ITSM solutions are expected to evolve beyond this. The role of IT support is to ensure that IT resources help employees with their tasks.
High expectations of IT workers have changed the focus of IT to improved customer experience. This encompasses facilitating a multi-channel communication process, incorporating chatbots, and delivering a compelling IT shopping experience with service catalogs and promotion of self-help in accessing a knowledge base. Providing better consumer experience enhances the credibility of the IT department and provides a work environment free of frustration for both end-users and IT technicians.
A significant reason behind shifting to automation is that certain security standards are based on ITIL. Various organizations are well aware that automating ITIL processes can help them in navigating through compliance audits. Extending automation to other workflows and processes can help to reduce inconsistencies and increase the efficiency of help desk operations. With the automation of help desk operations, end-users benefit from faster resolution times.
Based on Component, the market is segmented into Solution and Services. Solution segment is further bifurcated into Operations & Performance Management, Service Portfolio Management, Configuration & Change Management, Reporting & Analytics and Others. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on End User, the market is segmented into Telecom & IT, BFSI, Manufacturing, Retail, Healthcare and Others. The report also covers geographical segmentation of Cloud IT Service Management (ITSM) market. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include IBM Corporation, Microsoft Corporation, Hewlett Packard Enterprise Company, Citrix Systems, Inc., ServiceNow, Inc., BMC Software, Inc. (KKR & Co., Inc.), Atlassian Corporation PLC, Serviceaide, Inc., Cherwell Software, LLC, and Freshworks, Inc.
Scope of the Study
Market Segmentation:
By Component
By Organization Size
By End User
By Country
Companies Profiled
Unique Offerings from the Publisher
Over the years, IT support has gradually developed, influenced by factors such as business needs, work culture, technological innovations, and the ever-changing IT environment. IT help desks have been turned into IT service desks that manage a wider range of IT activities and better align with strategic business objectives. These IT service desks are supported by ITSM tools that provide improved flexibility and usability. What's more, the ITSM solutions are expected to evolve beyond this. The role of IT support is to ensure that IT resources help employees with their tasks.
High expectations of IT workers have changed the focus of IT to improved customer experience. This encompasses facilitating a multi-channel communication process, incorporating chatbots, and delivering a compelling IT shopping experience with service catalogs and promotion of self-help in accessing a knowledge base. Providing better consumer experience enhances the credibility of the IT department and provides a work environment free of frustration for both end-users and IT technicians.
A significant reason behind shifting to automation is that certain security standards are based on ITIL. Various organizations are well aware that automating ITIL processes can help them in navigating through compliance audits. Extending automation to other workflows and processes can help to reduce inconsistencies and increase the efficiency of help desk operations. With the automation of help desk operations, end-users benefit from faster resolution times.
Based on Component, the market is segmented into Solution and Services. Solution segment is further bifurcated into Operations & Performance Management, Service Portfolio Management, Configuration & Change Management, Reporting & Analytics and Others. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on End User, the market is segmented into Telecom & IT, BFSI, Manufacturing, Retail, Healthcare and Others. The report also covers geographical segmentation of Cloud IT Service Management (ITSM) market. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include IBM Corporation, Microsoft Corporation, Hewlett Packard Enterprise Company, Citrix Systems, Inc., ServiceNow, Inc., BMC Software, Inc. (KKR & Co., Inc.), Atlassian Corporation PLC, Serviceaide, Inc., Cherwell Software, LLC, and Freshworks, Inc.
Scope of the Study
Market Segmentation:
By Component
- Solution
- Operations & Performance Management
- Service Portfolio Management
- Configuration & Change Management
- Reporting & Analytics
- Others
- Services
By Organization Size
- Large Enterprises
- Small & Medium Enterprises
By End User
- Telecom & IT
- BFSI
- Manufacturing
- Retail
- Healthcare
- Others
By Country
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
Companies Profiled
- IBM Corporation
- Microsoft Corporation
- Hewlett Packard Enterprise Company
- Citrix Systems, Inc.
- ServiceNow, Inc.
- BMC Software, Inc. (KKR & Co., Inc.)
- Atlassian Corporation PLC
- Serviceaide, Inc.
- Cherwell Software, LLC
- Freshworks, Inc.
Unique Offerings from the Publisher
- Exhaustive coverage
- Highest number of market tables and figures
- Subscription based model available
- Guaranteed best price
- Assured post sales research support with 10% customization free
Table of Contents
Chapter 1. Market Scope & Methodology
Chapter 2. Market Overview
Chapter 3. Competition Analysis - Global
Chapter 4. Europe Cloud IT Services Management (ITSM) Market by Component
Chapter 5. Europe Cloud IT Services Management (ITSM) Market by Organization Size
Chapter 6. Europe Cloud IT Services Management (ITSM) Market by End User
Chapter 7. Europe Cloud IT Services Management (ITSM) Market by Country
Chapter 8. Company Profiles
Companies Mentioned
- IBM Corporation
- Microsoft Corporation
- Hewlett Packard Enterprise Company
- Citrix Systems, Inc.
- ServiceNow, Inc.
- BMC Software, Inc. (KKR & Co., Inc.)
- Atlassian Corporation PLC
- Serviceaide, Inc.
- Cherwell Software, LLC
- Freshworks, Inc.
Methodology
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