ITSM (Information Technology Service Management) is a set of specialized organizational capabilities for providing value to customers in the form of services related to the use of information technology. It is a practice that focuses on aligning the delivery of IT services with the needs of the business, and it is based on the ITIL (Information Technology Infrastructure Library) framework. ITSM includes processes such as incident management, problem management, change management, configuration management, and service level management. It also includes the development of service catalogs, service portfolios, and service level agreements. ITSM is a growing market, with organizations increasingly recognizing the need for effective IT service management. Companies are investing in ITSM solutions to improve service delivery, reduce costs, and increase customer satisfaction. Some companies in the ITSM market include BMC Software, CA Technologies, IBM, Microsoft, ServiceNow, and SolarWinds. Show Less Read more
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