Asia Pacific Call Center AI Market By Deployment Type, By End User, By Component, By Country, Opportunity Analysis and Industry Forecast, 2021-2027

The Asia Pacific Call Center AI Market is expected to witness market growth of 26.2% CAGR during the forecast period (2021-2027).

Over the upcoming years, messaging applications are expected to surpass social media in terms of user numbers. To interact with organizations and make their demands known, tech-savvy millennials are more inclined to use messaging platforms and chatbots over traditional phone calls. As a result, it is becoming crucial for service providers to adopt the technologies which are aligned with the preference of their users.

Future call centers are anticipated to become more efficient, perform better, and be more predictive. AI can impact call center operations by predicting queries based on prior behaviors of the customer, effective communication to execute immediate query management irrespective of the location and time, automation of the tasks like following up with customers.

Key competitors are concentrating their efforts on expanding their services in Asia-Pacific. For example, Avaya Holdings Corp., a leading communications corporation, said in April 2018 that it is expected to strengthen its commitment to the Asia-Pacific business process outsourcing (BPO) sector. In July 2018, the firm launched end-to-end contact center-as-a-service (CCaaS) solutions for the region, with the initial offers accessible in the Philippines and India.

The China market dominated the Asia Pacific Call Center AI Market by Country 2020, and is expected to continue to be a dominant market till 2027; thereby, achieving a market value of $432 million by 2027. The Japan market is expected to exhibit a CAGR of 25.5% during (2021 - 2027). Additionally, The India market is experiencing a CAGR of 26.9% during (2021 - 2027).

Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on End User, the market is segmented into Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others. Based on Component, the market is segmented into Solution, Compute Platforms, and Services. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Reliance Industries Limited (Jio Haptik technologies limited), Artificial Solutions International AB, Conversica, Inc., Rulai, Inc., Kore.ai, Inc., Pypestream, Inc., Infosys Limited (EdgeVerve Systems), Avaamo, Inc., and NICE Ltd. (inContact, Inc.).

Scope of the Study

Market Segments Covered in the Report:

By Deployment Type

• Cloud
• On-Premise

By End User

• Telecom
• BFSI
• Travel & Hospitality
• Retail & Ecommerce
• Media & Entertainment
• Healthcare
• Others

By Component

• Solution
• Compute Platforms
• Services

By Country

• China
• Japan
• India
• South Korea
• Singapore
• Malaysia
• Rest of Asia Pacific

Key Market Players

List of Companies Profiled in the Report:

• Reliance Industries Limited (Jio Haptik technologies limited)
• Artificial Solutions International AB
• Conversica, Inc.
• Rulai, Inc.
• Kore.ai, Inc.
• Pypestream, Inc.
• Infosys Limited (EdgeVerve Systems)
• Avaamo, Inc.
• NICE Ltd. (inContact, Inc.)

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