+353-1-416-8900REST OF WORLD
1-800-526-8630U.S. (TOLL FREE)

Call Centres Market Research Reports

The contact centre industry is relatively young but it grew rapidly over the past couple of decades. With China’s booming call centres market and lots of companies worldwide that need to upgrade their technology and customer service solutions, business opportunities are on the line: the global call centre service revenues are expected to reach US$189.3 Billion by 2015.

Whether a call centre is the core of your business or the first line of contact with your current and future customers, we have the reports and market research that you need to enhance your success. The publications listed under Research and Markets’ Call Centre category cater for both vendors and service providers and companies that have a contact centre (either in-house or outsourced), with a wealth of information about the most recent technologies, the trends, opportunities and challenges of the market and the top players that are leading the way.

Topics covered include but are not limited to: inbound contact routing, including automated call distribution (ACD) and computer telephony integration (CTI); interactive voice response (IVR) and voice portals; outbound dialers; quality monitoring; contact center analytics (including speech analytics); queuing solutions; workforce software management. Show Less
Read more

Call Centers - Global Strategic Business Report - Product Thumbnail Image

Call Centers - Global Strategic Business Report

  • Report
  • May 2016
  • 438 Pages
From
From
From
From
Global Contact Center Market 2016-2020 - Product Thumbnail Image

Global Contact Center Market 2016-2020

  • Report
  • October 2016
  • 62 Pages
From
Singapore Contact Center Applications Market, 2015 - Product Thumbnail Image

Singapore Contact Center Applications Market, 2015

  • Report
  • February 2017
  • 35 Pages
From
South Korea Contact Center Applications Market, 2015 - Product Thumbnail Image

South Korea Contact Center Applications Market, 2015

  • Report
  • February 2017
  • 34 Pages
From
Taiwan Contact Center Applications Market, 2015 - Product Thumbnail Image

Taiwan Contact Center Applications Market, 2015

  • Report
  • February 2017
  • 33 Pages
From
Indonesia Contact Center Applications Market - 2015 - Product Thumbnail Image

Indonesia Contact Center Applications Market - 2015

  • Report
  • February 2017
  • 34 Pages
From
Thailand Contact Center Applications Market, 2015 - Product Thumbnail Image

Thailand Contact Center Applications Market, 2015

  • Report
  • February 2017
  • 34 Pages
From
Japan Contact Center Applications Market - 2015 - Product Thumbnail Image

Japan Contact Center Applications Market - 2015

  • Report
  • February 2017
  • 34 Pages
From
Vietnam Contact Center Applications Market, 2015 - Product Thumbnail Image

Vietnam Contact Center Applications Market, 2015

  • Report
  • March 2017
  • 33 Pages
From
Malaysia Contact Center Applications Market - 2015 - Product Thumbnail Image

Malaysia Contact Center Applications Market - 2015

  • Report
  • February 2017
  • 34 Pages
From
New Zealand Contact Center Applications Market - 2015 - Product Thumbnail Image

New Zealand Contact Center Applications Market - 2015

  • Report
  • February 2017
  • 35 Pages
From
From
Australia Contact Center Applications Market, 2015 - Product Thumbnail Image

Australia Contact Center Applications Market, 2015

  • Report
  • February 2017
  • 35 Pages
From
China Contact Center Applications Market, 2015 - Product Thumbnail Image

China Contact Center Applications Market, 2015

  • Report
  • February 2017
  • 37 Pages
From
Hong Kong Contact Center Applications Market, 2015 - Product Thumbnail Image

Hong Kong Contact Center Applications Market, 2015

  • Report
  • February 2017
  • 33 Pages
From
India Contact Center Applications Market, 2015 - Product Thumbnail Image

India Contact Center Applications Market, 2015

  • Report
  • February 2017
  • 34 Pages
From
Loading Indicator
adroll