North America Call Center AI Market By Deployment Type, By End User, By Component, By Country, Opportunity Analysis and Industry Forecast, 2021-2027

The North America Call Center AI Market is expected to witness market growth of 22.5% CAGR during the forecast period (2021-2027).

Call center Artificial Intelligence (AI) refers to the specialized use of AI for customer engagement that aids in the automation of commercial activities. With the help of AI-integrated call centres; customers can solve their problems themselves, with no need for specialized personnel to speak with them. AI proposes solutions based on the problem that the customer is experiencing. If the problems persist, the complaint is routed to a human agent. 

Over the last few years, artificial intelligence (AI) has received significant attention and utilization across the market. Various new businesses are emerging as a result of recent technology developments in this industry. A slew of new firms is entering the market in the hopes of acquiring a significant revenue share.

The presence of suppliers in the market, as well as the increasing acceptance of AI solutions in the region, are some of the reasons driving the industry's growth. MetLife, one of the country's leading insurance businesses, has implemented an AI system to improve its answers to consumers' emotional requirements. The system was created to assist its employees in tracking and monitoring client emotions during calls, ultimately improving the quality of customer service interactions.

The US market dominated the North America Call Center AI Market by Country 2020, and is expected to continue to be a dominant market till 2027; thereby, achieving a market value of $1,153 million by 2027. The Canada market is expected to witness a CAGR of 25.3% during (2021 - 2027). Additionally, The Mexico market is expected to showcase a CAGR of 24.2% during (2021 - 2027).

Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on End User, the market is segmented into Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others. Based on Component, the market is segmented into Solution, Compute Platforms, and Services. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Reliance Industries Limited (Jio Haptik technologies limited), Artificial Solutions International AB, Conversica, Inc., Rulai, Inc., Kore.ai, Inc., Pypestream, Inc., Infosys Limited (EdgeVerve Systems), Avaamo, Inc., and NICE Ltd. (inContact, Inc.).

Scope of the Study

Market Segments Covered in the Report:

By Deployment Type

• Cloud
• On-Premise

By End User

• Telecom
• BFSI
• Travel & Hospitality
• Retail & Ecommerce
• Media & Entertainment
• Healthcare
• Others

By Component

• Solution
• Compute Platforms
• Services

By Country

• US
• Canada
• Mexico
• Rest of North America

Key Market Players

List of Companies Profiled in the Report:

• Reliance Industries Limited (Jio Haptik technologies limited)
• Artificial Solutions International AB
• Conversica, Inc.
• Rulai, Inc.
• Kore.ai, Inc.
• Pypestream, Inc.
• Infosys Limited (EdgeVerve Systems)
• Avaamo, Inc.
• NICE Ltd. (inContact, Inc.)

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