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Service Quality Management Global Market Insights 2023, Analysis and Forecast to 2028, by Market Participants, Regions, Technology, Product Type

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    Report

  • 84 Pages
  • July 2023
  • Region: Global
  • Prof Research
  • ID: 5637798
Description Jump to:

Quick Summary:

The fast-paced and highly competitive environment of the Service Quality Management industry has made it pivotal for businesses to remain updated, not only about the trends specific to their market, but also about the wider initiatives, technologies, and strategies that competitors and game-changers are employing around the world. Our comprehensive report analyses and forecasts current and future market trends, assisting you in making informed business decisions.

Considering the geographies of North America, South America, Asia & Pacific, Europe and Middle East & Africa, this study encapsulates regional supply and demand, pricing strategies, major players, and key emerging markets. Situating your business within a global context, this report includes a detailed competitor analysis of notable players like Amdocs, Alcatel-Lucent, Cisco, Egain Corporation, Ericsson, and HP, complete with their company profiles, business information, SWOT analyses, revenue summaries, gross margin and market share. Our report’s focus on segmentation by types, including Enterprise Feedback Management (EFM), Web analytics, Text analytics, Speech analytics, empowers you to hone in on growth opportunities and threats within niche markets of the Service Quality Management industry.

This report describes the global market size of Service Quality Management from 2018 to 2022 and its CAGR from 2018 to 2022, and also forecasts its market size to the end of 2028 and its CAGR from 2023 to 2028.

For the geography segment, regional supply, demand, major players, price is presented from 2018 to 2028.

This report covers the following regions:

  • North America
  • South America
  • Asia & Pacific
  • Europe
  • MEA
The key countries for each region are also included such as the United States, China, Japan, India, Korea, ASEAN, Germany, France, UK, Italy, Spain, CIS, and Brazil etc.

For the competitor segment, the report includes global key players of Service Quality Management as well as some small players.

The information for each competitor includes:

  • Company Profile
  • Business Information
  • SWOT Analysis
  • Revenue, Gross Margin and Market Share

Types Segment:

  • Enterprise Feedback Management (EFM)
  • Web analytics
  • Text analytics
  • Speech analytics
  • Others

Companies Covered:

  • Amdocs
  • Alcate-Lucent
  • Cisco
  • Egain Corporation
  • Ericsson
  • Hp
Base Year: 2023
Historical Data: from 2018 to 2022
Forecast Data: from 2023 to 2028


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Table of Contents

Chapter 1 Executive SummaryChapter 2 Abbreviation and Acronyms
Chapter 3 Preface
3.1 Research Scope
3.2 Research Sources
3.2.1 Data Sources
3.2.2 Assumptions
3.3 Research Method
Chapter Four Market Landscape
4.1 Market Overview
4.2 Classification/Types
4.3 Application/End Users
Chapter 5 Market Trend Analysis
5.1 Introduction
5.2 Drivers
5.3 Restraints
5.4 Opportunities
5.5 Threats
5.6 Covid-19 Impact
Chapter 6 Industry Chain Analysis
6.1 Upstream/Suppliers Analysis
6.2 Service Quality Management Analysis
6.2.1 Technology Analysis
6.2.2 Cost Analysis
6.2.3 Market Channel Analysis
6.3 Downstream Buyers/End Users
Chapter 7 Latest Market Dynamics
7.1 Latest News
7.2 Merger and Acquisition
7.3 Planned/Future Project
7.4 Policy Dynamics
Chapter 8 Historical and Forecast Service Quality Management Market in North America (2018-2028)
8.1 Service Quality Management Market Size
8.2 Service Quality Management Market by End Use
8.3 Competition by Players/Suppliers
8.4 Service Quality Management Market Size by Type
8.5 Key Countries Analysis
8.5.1 United States
8.5.2 Canada
8.5.3 Mexico
Chapter 9 Historical and Forecast Service Quality Management Market in South America (2018-2028)
9.1 Service Quality Management Market Size
9.2 Service Quality Management Market by End Use
9.3 Competition by Players/Suppliers
9.4 Service Quality Management Market Size by Type
9.5 Key Countries Analysis
9.5.1 Brazil
9.5.2 Argentina
9.5.3 Chile
9.5.4 Peru
Chapter 10 Historical and Forecast Service Quality Management Market in Asia & Pacific (2018-2028)
10.1 Service Quality Management Market Size
10.2 Service Quality Management Market by End Use
10.3 Competition by Players/Suppliers
10.4 Service Quality Management Market Size by Type
10.5 Key Countries Analysis
10.5.1 China
10.5.2 India
10.5.3 Japan
10.5.4 South Korea
10.5.5 Southeast Asia
10.5.6 Australia
Chapter 11 Historical and Forecast Service Quality Management Market in Europe (2018-2028)
11.1 Service Quality Management Market Size
11.2 Service Quality Management Market by End Use
11.3 Competition by Players/Suppliers
11.4 Service Quality Management Market Size by Type
11.5 Key Countries Analysis
11.5.1 Germany
11.5.2 France
11.5.3 United Kingdom
11.5.4 Italy
11.5.5 Spain
11.5.6 Belgium
11.5.7 Netherlands
11.5.8 Austria
11.5.9 Poland
11.5.10 Russia
Chapter 12 Historical and Forecast Service Quality Management Market in MEA (2018-2028)
12.1 Service Quality Management Market Size
12.2 Service Quality Management Market by End Use
12.3 Competition by Players/Suppliers
12.4 Service Quality Management Market Size by Type
12.5 Key Countries Analysis
12.5.1 Egypt
12.5.2 Israel
12.5.3 South Africa
12.5.4 Gulf Cooperation Council Countries
12.5.5 Turkey
Chapter 13 Summary For Global Service Quality Management Market (2018-2023)
13.1 Service Quality Management Market Size
13.2 Service Quality Management Market by End Use
13.3 Competition by Players/Suppliers
13.4 Service Quality Management Market Size by Type
Chapter 14 Global Service Quality Management Market Forecast (2023-2028)
14.1 Service Quality Management Market Size Forecast
14.2 Service Quality Management Application Forecast
14.3 Competition by Players/Suppliers
14.4 Service Quality Management Type Forecast
Chapter 15 Analysis of Global Key Vendors
15.1 Amdocs
15.1.1 Company Profile
15.1.2 Main Business and Service Quality Management Information
15.1.3 SWOT Analysis of Amdocs
215.1.4 Amdocs Service Quality Management Revenue, Gross Margin and Market Share (2018-2023)
15.2 Alcate-Lucent
15.2.1 Company Profile
15.2.2 Main Business and Service Quality Management Information
15.2.3 SWOT Analysis of Alcate-Lucent
215.2.4 Alcate-Lucent Service Quality Management Revenue, Gross Margin and Market Share (2018-2023)
15.3 Cisco
15.3.1 Company Profile
15.3.2 Main Business and Service Quality Management Information
15.3.3 SWOT Analysis of Cisco
215.3.4 Cisco Service Quality Management Revenue, Gross Margin and Market Share (2018-2023)
15.4 Egain Corporation
15.4.1 Company Profile
15.4.2 Main Business and Service Quality Management Information
15.4.3 SWOT Analysis of Egain Corporation
215.4.4 Egain Corporation Service Quality Management Revenue, Gross Margin and Market Share (2018-2023)
15.5 Ericsson
15.5.1 Company Profile
15.5.2 Main Business and Service Quality Management Information
15.5.3 SWOT Analysis of Ericsson
215.5.4 Ericsson Service Quality Management Revenue, Gross Margin and Market Share (2018-2023)
15.6 Hp
15.6.1 Company Profile
15.6.2 Main Business and Service Quality Management Information
15.6.3 SWOT Analysis of Hp
215.6.4 Hp Service Quality Management Revenue, Gross Margin and Market Share (2018-2023)
Tables and Figures
Table Abbreviation and Acronyms
Table Research Scope of Service Quality Management Report
Table Data Sources of Service Quality Management Report
Table Major Assumptions of Service Quality Management Report
Figure Market Size Estimated Method
Figure Major Forecasting Factors
Figure Service Quality Management Picture
Table Service Quality Management Classification
Table Service Quality Management Applications
Table Drivers of Service Quality Management Market
Table Restraints of Service Quality Management Market
Table Opportunities of Service Quality Management Market
Table Threats of Service Quality Management Market
Table Covid-19 Impact For Service Quality Management Market
Table Raw Materials Suppliers
Table Different Production Methods of Service Quality Management
Table Cost Structure Analysis of Service Quality Management
Table Key End Users
Table Latest News of Service Quality Management Market
Table Merger and Acquisition
Table Planned/Future Project of Service Quality Management Market
Table Policy of Service Quality Management Market
Table 2018-2028 North America Service Quality Management Market Size
Figure 2018-2028 North America Service Quality Management Market Size and CAGR
Table 2018-2028 North America Service Quality Management Market Size by Application
Table 2018-2023 North America Service Quality Management Key Players Revenue
Table 2018-2023 North America Service Quality Management Key Players Market Share
Table 2018-2028 North America Service Quality Management Market Size by Type
Table 2018-2028 United States Service Quality Management Market Size
Table 2018-2028 Canada Service Quality Management Market Size
Table 2018-2028 Mexico Service Quality Management Market Size
Table 2018-2028 South America Service Quality Management Market Size
Figure 2018-2028 South America Service Quality Management Market Size and CAGR
Table 2018-2028 South America Service Quality Management Market Size by Application
Table 2018-2023 South America Service Quality Management Key Players Revenue
Table 2018-2023 South America Service Quality Management Key Players Market Share
Table 2018-2028 South America Service Quality Management Market Size by Type
Table 2018-2028 Brazil Service Quality Management Market Size
Table 2018-2028 Argentina Service Quality Management Market Size
Table 2018-2028 Chile Service Quality Management Market Size
Table 2018-2028 Peru Service Quality Management Market Size
Table 2018-2028 Asia & Pacific Service Quality Management Market Size
Figure 2018-2028 Asia & Pacific Service Quality Management Market Size and CAGR
Table 2018-2028 Asia & Pacific Service Quality Management Market Size by Application
Table 2018-2023 Asia & Pacific Service Quality Management Key Players Revenue
Table 2018-2023 Asia & Pacific Service Quality Management Key Players Market Share
Table 2018-2028 Asia & Pacific Service Quality Management Market Size by Type
Table 2018-2028 China Service Quality Management Market Size
Table 2018-2028 India Service Quality Management Market Size
Table 2018-2028 Japan Service Quality Management Market Size
Table 2018-2028 South Korea Service Quality Management Market Size
Table 2018-2028 Southeast Asia Service Quality Management Market Size
Table 2018-2028 Australia Service Quality Management Market Size
Table 2018-2028 Europe Service Quality Management Market Size
Figure 2018-2028 Europe Service Quality Management Market Size and CAGR
Table 2018-2028 Europe Service Quality Management Market Size by Application
Table 2018-2023 Europe Service Quality Management Key Players Revenue
Table 2018-2023 Europe Service Quality Management Key Players Market Share
Table 2018-2028 Europe Service Quality Management Market Size by Type
Table 2018-2028 Germany Service Quality Management Market Size
Table 2018-2028 France Service Quality Management Market Size
Table 2018-2028 United Kingdom Service Quality Management Market Size
Table 2018-2028 Italy Service Quality Management Market Size
Table 2018-2028 Spain Service Quality Management Market Size
Table 2018-2028 Belgium Service Quality Management Market Size
Table 2018-2028 Netherlands Service Quality Management Market Size
Table 2018-2028 Austria Service Quality Management Market Size
Table 2018-2028 Poland Service Quality Management Market Size
Table 2018-2028 Russia Service Quality Management Market Size
Table 2018-2028 MEA Service Quality Management Market Size
Figure 2018-2028 MEA Service Quality Management Market Size and CAGR
Table 2018-2028 MEA Service Quality Management Market Size by Application
Table 2018-2023 MEA Service Quality Management Key Players Revenue
Table 2018-2023 MEA Service Quality Management Key Players Market Share
Table 2018-2028 MEA Service Quality Management Market Size by Type
Table 2018-2028 Egypt Service Quality Management Market Size
Table 2018-2028 Israel Service Quality Management Market Size
Table 2018-2028 South Africa Service Quality Management Market Size
Table 2018-2028 Gulf Cooperation Council Countries Service Quality Management Market Size
Table 2018-2028 Turkey Service Quality Management Market Size
Table 2018-2023 Global Service Quality Management Market Size by Region
Table 2018-2023 Global Service Quality Management Market Size Share by Region
Table 2018-2023 Global Service Quality Management Market Size by Application
Table 2018-2023 Global Service Quality Management Market Share by Application
Table 2018-2023 Global Service Quality Management Key Vendors Revenue
Figure 2018-2023 Global Service Quality Management Market Size and Growth Rate
Table 2018-2023 Global Service Quality Management Key Vendors Market Share
Table 2018-2023 Global Service Quality Management Market Size by Type
Table 2018-2023 Global Service Quality Management Market Share by Type
Table 2023-2028 Global Service Quality Management Market Size by Region
Table 2023-2028 Global Service Quality Management Market Size Share by Region
Table 2023-2028 Global Service Quality Management Market Size by Application
Table 2023-2028 Global Service Quality Management Market Share by Application
Table 2023-2028 Global Service Quality Management Key Vendors Revenue
Figure 2023-2028 Global Service Quality Management Market Size and Growth Rate
Table 2023-2028 Global Service Quality Management Key Vendors Market Share
Table 2023-2028 Global Service Quality Management Market Size by Type
Table 2023-2028 Service Quality Management Global Market Share by Type

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Amdocs
  • Alcate-Lucent
  • Cisco
  • Egain Corporation
  • Ericsson
  • Hp
  • Ibm
  • Oracle

Methodology

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