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CRM (Customer Relationship Management) Market Research Reports

CRM (Customer Relationship Management) is a global multibillion dollar industry. United Kingdom, Germany, and France are the three major markets with strong growth prospects, but emerging markets in Asia are also witnessing fast growth as US and EU companies relocate to destinations with lower wage costs.

From content management software (CMS) to contact/call centers, CRM applications to CRM Analytics: the reports and books listed under Research and Markets’ CRM category allow you to explore the best business and investment opportunities in this truly global industry. You can also analyse the strategies and services of major industry players such as Oracle Corporation, SAP AG and Salesforce. Who are the top CRM System Providers in the US? How has the Mexican and Central America contact center outsourcing services market evolved? The answers to these – and many more – key market questions are all here!

More publications on contact centres focusing on the technological aspects can be found under the Call Centres sub-category of the Telecommunications and Networks sections. Show Less
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Churn Reduction Strategies Update - Product Thumbnail Image

Churn Reduction Strategies Update

  • Report
  • November 2016
  • 29 Pages
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Customer Value Management Best Practice - Product Thumbnail Image

Customer Value Management Best Practice

  • Report
  • October 2016
  • 28 Pages
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Building Customer Experience into Products & Services - Product Thumbnail Image

Building Customer Experience into Products & Services

  • Report
  • December 2016
  • 41 Pages
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2016 State of Customer Experience - Product Thumbnail Image

2016 State of Customer Experience

  • Report
  • July 2016
  • 137 Pages
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Telcos' Customer Experience Management - Product Thumbnail Image

Telcos' Customer Experience Management

  • Report
  • November 2016
  • 62 Pages
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Reducing Churn-Part 4: Products and Services - Product Thumbnail Image

Reducing Churn-Part 4: Products and Services

  • Report
  • July 2015
  • 34 Pages
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