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Global Unified Communications as-a-service (UCaaS) Market: Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 – 2018) - Product Image

Global Unified Communications as-a-service (UCaaS) Market: Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 – 2018)

  • Published: February 2013
  • Region: Global
  • 203 Pages
  • Markets and Markets

FEATURED COMPANIES

  • AASTRA
  • CALLTOWER
  • DIMENSION DATA
  • INTERACTIVE INTELLIGENCE
  • NEC
  • TELEPO
  • MORE

Unified Communications as-a-service (UCaaS) is a rapidly growing market and generates a lot of interest in the enterprise as well as in developer communities. UCaaS is a highly standardized, pre-integrated, permanently updated and ready to go service that enhances a client’s productivity and accelerates business processes and decision making while lowering costs. UCaaS will be one of the key enabling factors that will drive the market for unified communication. Furthermore, cloud based access is making unified communication available for a wider range of organizations and end users. The shift from on-premises to cloud based unified communication model will be the key driver for unified communication to grow in the future.

Some of the major players in this market are Avaya, Cisco, Microsoft, Alcatel-Lucent, Siemens enterprise communications, Mitel, CSC, Panterra networks, Interactive intelligence and NEC. This report highlights the future growth potential, key drivers, restraints and opportunities in this market. The report also analyzes global acceptance trends and evolving platforms in this market, along with growth potential, market sizes and revenue forecasts across READ MORE >

1 INTRODUCTION

1.1 KEY TAKE-AWAYS

1.2 REPORT DESCRIPTION

1.3 MARKETS COVERED

1.4 STAKEHOLDERS

1.5 RESEARCH METHODOLOGY

1.5.1 MARKET SIZE

1.5.2 KEY DATA POINTS FROM PRIMARY SOURCES

1.5.3 KEY DATA POINTS FROM SECONDARY SOURCES



2 EXECUTIVE SUMMARY



3 MARKET OVERVIEW

3.1 MARKET DEFINITION

3.2 UCAAS FRAMEWORK

3.3 MIGRATION FROM UC TO UCAAS

3.4 UCAAS DEPLOYMENT STRATEGIES

3.4.1 INDUSTRY AND TECHNICAL EXPERTS

3.4.2 SOLUTION ARCHITECTS

3.4.3 CUSTOMIZATION AND INTEGRATION

3.4.4 FULL RANGED PRODUCTS AND SERVICES

3.4.5 DATA RECOVERY AND DISASTER PREVENTION

3.4.6 DEDICATED TRAINING AND SUPPORT

3.4.7 RELIABILITY AND CONSTANT FUNCTIONALITY

3.4.8 ENTERPRISE SCALABILITY AND GLOBAL PRESENCE

3.5 MARKET DYNAMICS

3.5.1 DRIVERS

3.5.1.1 Condense front load capital

3.5.1.2 Pay-per-use

3.5.1.3 Increasing SMB demand for UCaaS

3.5.1.4 Increasing BYOD and Enterprise mobility trend

3.5.1.5 Continuous service support

3.5.2 RESTRAINTS

3.5.2.1 Deployment size

3.5.2.2 Security

3.5.2.3 Awareness

3.5.3 OPPORTUNITIES

3.5.3.1 Communication on the move

3.5.3.2 Untapped or less explored markets

3.6 DRO : IMPACT ANALYSIS



4 UCAAS: MARKET ANALYSIS AND FORECAST, BY TECHNOLOGY

4.1 INTRODUCTION

4.2 TELEPHONY

4.2.1 IP TELEPHONY

4.2.1.1 Overview

4.2.1.2 Market size and Forecast

4.2.2 VOICE OVER INTERNET PROTOCOL (VOIP)

4.2.2.1 Overview

4.2.2.2 Market size and Forecast

4.3 COLLABORATION APPLICATIONS

4.3.1 OVERVIEW

4.3.2 MARKET SIZE AND FORECAST

4.4 MESSAGING

4.4.1.1 Overview

4.4.1.2 Market size and Forecast

4.4.2 CHAT OR INSTANT MESSAGING (IM)

4.4.2.1 Overview

4.4.2.2 Market size and Forecast

4.4.3 UNIFIED MESSAGING

4.4.3.1 Overview

4.4.3.2 Market size and Forecast

4.5 CONFERENCING

4.5.1 AUDIO CONFERENCING AS-A-SERVICE

4.5.1.1 Overview

4.5.1.2 Market size and Forecast

4.5.2 WEB CONFERENCING AS-A-SERVICE

4.5.2.1 Overview

4.5.2.2 Market size and Forecast

4.5.3 VIDEO CONFERENCING AS-A-SERVICE (VCAAS)

4.5.3.1 Overview

4.5.3.2 Market size and Forecast

4.6 PRESENCE MANAGEMENT

4.6.1 OVERVIEW

4.6.2 MARKET SIZE AND FORECAST

4.7 MOBILITY

4.7.1 OVERVIEW

4.7.2 MARKET SIZE AND FORECAST



5 UCAAS: MARKET ANALYSIS AND FORECAST, BY ORGANIZATION SIZE

5.1 INTRODUCTION

5.2 SMALL OFFICE/HOME OFFICE (SOHO)

5.2.1 OVERVIEW

5.2.2 MARKET SIZE AND FORECAST

5.3 SMALL BUSINESSES

5.3.1 OVERVIEW

5.3.2 MARKET SIZE AND FORECAST

5.4 MEDIUM BUSINESSES

5.4.1 OVERVIEW

5.4.2 MARKET SIZE AND FORECAST

5.5 ENTERPRISES

5.5.1 OVERVIEW

5.5.2 MARKET SIZE AND FORECAST

5.6 LARGE ENTERPRISES

5.6.1 OVERVIEW

5.6.2 MARKET SIZE AND FORECAST



6 UCAAS: MARKET ANALYSIS AND FORECAST, BY INDUSTRY VERTICALS

6.1 INTRODUCTION

6.2 BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI)

6.2.1 OVERVIEW

6.2.2 MARKET SIZE AND FORECAST

6.3 TELECOM AND IT

6.3.1 OVERVIEW

6.3.2 MARKET SIZE AND FORECAST

6.4 CONSUMER GOODS AND RETAIL

6.4.1 OVERVIEW

6.4.2 MARKET SIZE AND FORECAST

6.5 HEALTHCARE

6.5.1 OVERVIEW

6.5.2 MARKET SIZE AND FORECAST

6.6 PUBLIC SECTOR AND UTILITIES

6.6.1 OVERVIEW

6.6.2 MARKET SIZE AND FORECAST

6.7 LOGISTICS AND TRANSPORTATION

6.7.1 OVERVIEW

6.7.2 MARKET SIZE AND FORECAST

6.8 TRAVEL AND HOSPITALITY

6.8.1 OVERVIEW

6.8.2 MARKET SIZE AND FORECAST

6.9 OTHERS

6.9.1 OVERVIEW

6.9.2 MARKET SIZE AND FORECAST



7 UCAAS: MARKET ANALYSIS AND FORECAST, BY GEOGRAPHY

7.1 INTRODUCTION

7.2 NORTH AMERICA

7.2.1 MARKET SIZE AND FORECAST

7.3 EUROPE

7.3.1 MARKET SIZE AND FORECAST

7.4 ASIA-PACIFIC (APAC)

7.4.1 MARKET SIZE AND FORECAST

7.5 LATIN AMERICA

7.5.1 MARKET SIZE AND FORECAST

7.6 MIDDLE-EAST AND AFRICA (MEA)

7.6.1 MARKET SIZE AND FORECAST



8 UCAAS: COMPETITIVE LANDSCAPE

8.1 MERGERS AND ACQUISITION

8.2 VENTURE CAPITAL AND FUNDING



9 UCAAS: COMPANY PROFILES

9.1 AASTRA

9.1.1 OVERVIEW

9.1.2 PRODUCTS AND SERVICES

9.1.3 FINANCIALS

9.1.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.2 ALCATEL-LUCENT

9.2.1 OVERVIEW

9.2.2 PRODUCTS AND SERVICES

9.2.3 FINANCIALS

9.2.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.3 AT&T

9.3.1 OVERVIEW

9.3.2 PRODUCTS AND SERVICES

9.3.3 FINANCIALS

9.3.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.4 AVAYA

9.4.1 OVERVIEW

9.4.2 PRODUCTS AND SERVICES

9.4.3 FINANCIALS

9.4.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.5 CALLTOWER

9.5.1 OVERVIEW

9.5.2 PRODUCTS AND SERVICES

9.5.3 FINANCIALS

9.5.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.6 CALYX MANAGED SERVICES

9.6.1 OVERVIEW

9.6.2 PRODUCTS AND SERVICES

9.6.3 FINANCIALS

9.6.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.7 CISCO

9.7.1 OVERVIEW

9.7.2 PRODUCTS AND SERVICES

9.7.3 FINANCIALS

9.7.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.8 COMPUTER SCIENCES CORPORATION (CSC)

9.8.1 OVERVIEW

9.8.2 PRODUCTS AND SERVICES

9.8.3 FINANCIALS

9.8.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.9 CONNECTSOLUTIONS

9.9.1 OVERVIEW

9.9.2 PRODUCTS AND SERVICES

9.9.3 FINANCIALS

9.9.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.10 DIMENSION DATA

9.10.1 OVERVIEW

9.10.2 FINANCIALS

9.10.3 PRODUCTS AND SERVICES

9.10.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.11 FONALITY

9.11.1 OVERVIEW

9.11.2 PRODUCTS AND SERVICES

9.11.3 FINANCIALS

9.11.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.12 HEWLETT-PACKARD

9.12.1 OVERVIEW

9.12.2 PRODUCTS AND SERVICES

9.12.3 FINANCIALS

9.12.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.13 IBM

9.13.1 OVERVIEW

9.13.2 PRODUCTS AND SERVICES

9.13.3 FINANCIALS

9.13.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.14 INTERACTIVE INTELLIGENCE

9.14.1 OVERVIEW

9.14.2 PRODUCTS AND SERVICES

9.14.3 FINANCIALS

9.14.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.15 MASERGY COMMUNICATIONS

9.15.1 OVERVIEW

9.15.2 PRODUCTS AND SERVICES

9.15.3 FINANCIALS

9.15.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.16 MICROSOFT

9.16.1 OVERVIEW

9.16.2 PRODUCTS AND SERVICES

9.16.3 FINANCIALS

9.16.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.17 MITEL

9.17.1 OVERVIEW

9.17.2 PRODUCTS AND SERVICES

9.17.3 FINANCIALS

9.17.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.18 NEC

9.18.1 OVERVIEW

9.18.2 PRODUCTS AND SERVICES

9.18.3 FINANCIALS

9.18.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.19 NEXTUC

9.19.1 OVERVIEW

9.19.2 PRODUCTS AND SERVICES

9.19.3 FINANCIALS

9.19.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.20 PANTERRA NETWORKS

9.20.1 OVERVIEW

9.20.2 PRODUCTS AND SERVICES

9.20.3 FINANCIALS

9.20.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.21 SHORETEL

9.21.1 OVERVIEW

9.21.2 PRODUCTS AND SERVICES

9.21.3 UCAAS STRATEGY AND ANALYST INSIGHT

9.22 SIEMENS ENTERPRISE COMMUNICATIONS

9.22.1 OVERVIEW

9.22.2 PRODUCTS AND SERVICES

9.22.3 FINANCIALS

9.22.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.23 TELEPO

9.23.1 OVERVIEW

9.23.2 PRODUCTS AND SERVICES

9.23.3 FINANCIALS

9.23.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.24 THINKING PHONE NETWORKS

9.24.1 OVERVIEW

9.24.2 PRODUCTS AND SERVICES

9.24.3 UCAAS STRATEGY AND ANALYST INSIGHT

9.25 THRUPOINT

9.25.1 OVERVIEW

9.25.2 PRODUCTS AND SERVICES

9.25.3 FINANCIALS

9.25.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.26 VERIZON COMMUNICATIONS

9.26.1 OVERVIEW

9.26.2 PRODUCTS AND SERVICES

9.26.3 FINANCIALS

9.26.4 UCAAS STRATEGY AND ANALYST INSIGHT

9.27 VOSS

9.27.1 OVERVIEW

9.27.2 PRODUCTS AND SERVICES

9.27.3 FINANCIALS

9.27.4 UCAAS STRATEGY AND ANALYST INSIGHT





LIST OF TABLES





TABLE 1 GLOBAL UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($BILLION)

TABLE 2 GLOBAL UCAAS MARKET REVENUE, BY TECHNOLOGY,2013 - 2018 ($BILLION)

TABLE 3 GLOBAL UCAAS TELEPHONY MARKET REVENUE, BY TYPES, 2013 - 2018 ($BILLION)

TABLE 4 GLOBAL UCAAS TELEPHONY MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($BILLION)

TABLE 5 GLOBAL UCAAS TELEPHONY MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION)

TABLE 6 GLOBAL UCAAS IP TELEPHONY MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 7 GLOBAL UCAAS IP TELEPHONY MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION)

TABLE 8 GLOBAL UCAAS VOIP MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 9 GLOBAL UCAAS VOIP MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION)

TABLE 10 GLOBAL UCAAS COLLABORATION APPLICATION MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 11 GLOBAL UCAAS COLLABORATION APPLICATION MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION)

TABLE 12 GLOBAL UCAAS MESSAGING MARKET REVENUE, BY TYPES, 2013 - 2018 ($MILLION)

TABLE 13 GLOBAL UCAAS MESSAGING MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 14 GLOBAL UCAAS MESSAGING MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION)

TABLE 15 GLOBAL UCAAS CHAT OR IM MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 16 GLOBAL UCAAS CHAT OR IM MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION)

TABLE 17 GLOBAL UCAAS UNIFIED MESSAGING MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 18 GLOBAL UCAAS UNIFIED MESSAGING MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION)

TABLE 19 GLOBAL UCAAS CONFERENCING AS A SERVICE SOLUTION MARKET REVENUE, BY TYPES, 2013 - 2018 ($MILLION)

TABLE 20 GLOBAL UCAAS CONFERENCING AS-A-SERVICE SOLUTION MARKET PROPORTION, 2013 - 2018

TABLE 21 GLOBAL UCAAS CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 22 GLOBAL UCAAS CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION)

TABLE 23 GLOBAL UCAAS AUDIO CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 24 GLOBAL UCAAS AUDIO CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION)

TABLE 25 GLOBAL UCAAS WEB CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 26 GLOBAL UCAAS WEB CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION)

TABLE 27 GLOBAL UCAAS VIDEO CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 28 GLOBAL UCAAS VIDEO CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION)

TABLE 29 GLOBAL UCAAS PRESENCE MANAGEMENT MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 30 GLOBAL UCAAS PRESENCE MANAGEMENT MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION)

TABLE 31 GLOBAL UCAAS MOBILITY MANAGEMENT MARKET REVENUE,BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 32 GLOBAL UCAAS MOBILITY SOLUTION MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION)

TABLE 33 GLOBAL UCAAS MARKET REVENUE, BY ORGNIZATION SIZE, 2013 - 2018 ($BILLION)

TABLE 34 GLOBAL SOHO UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 35 GLOBAL SMALL BUSINESSES UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 36 GLOBAL MEDIUM BUSINESSES UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 37 GLOBAL ENTERPRISES UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 38 GLOBAL LARGE ENTERPRISES UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 39 GLOBAL UCAAS MARKET REVENUE, BY INDUSTRY VERTICAL, 2013 - 2018 ($BILLION)

TABLE 40 GLOBAL BFSI UCAAS MARKET REVENUE, BY GEOGRAPHY,2013 - 2018 ($MILLION)

TABLE 41 GLOBAL BFSI UCAAS MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)

TABLE 42 GLOBAL TELECOM AND IT UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 43 GLOBAL TELECOM AND IT UCAAS MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)

TABLE 44 GLOBAL CONSUMER GOODS AND RETAIL UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 45 GLOBAL CONSUMER GOODS AND RETAIL UCAAS MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)

TABLE 46 GLOBAL HEALTHCARE UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 47 GLOBAL HEALTHCARE UCAAS MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)

TABLE 48 GLOBAL PUBLIC SECTOR AND UTILITIES UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 49 GLOBAL PUBLIC SECTOR AND UTILITIES UCAAS MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)

TABLE 50 GLOBAL LOGISTICS AND TRANSPORTATION UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 51 GLOBAL LOGISTICS AND TRANSPORTATION UCAAS MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)

TABLE 52 GLOBAL TRAVEL AND HOSPITALITY UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 53 GLOBAL TRAVEL AND HOSPITALITY UCAAS MARKET REVENUE, ORGANIZATION SIZE, 2013 - 2018 ($MILLION)

TABLE 54 GLOBAL OTHER INDUSTRIES UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

TABLE 55 GLOBAL OTHER INDUSTRIES UCAAS MARKET REVENUE, ORGANIZATION SIZE, 2013 - 2018 ($MILLION)

TABLE 56 GLOBAL UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($BILLION)

TABLE 57 NORTH AMERICA UCAAS MARKET REVENUE, BY TECHNOLOGY, 2013 - 2018 ($MILLION)

TABLE 58 NORTH AMERICA UCAAS MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)

TABLE 59 NORTH AMERICA UCAAS MARKET REVENUE, BY INDUSTRY VERTICAL, 2013 - 2018 ($MILLION)

TABLE 60 EUROPE UCAAS MARKET REVENUE, BY TECHNOLOGY, 2013 - 2018 ($MILLION)

TABLE 61 EUROPE UCAAS MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)

TABLE 62 EUROPE UCAAS MARKET REVENUE, BY INDUSTRY VERTICAL, 2013 - 2018 ($MILLION)

TABLE 63 APAC UCAAS MARKET REVENUE, BY TECHNOLOGY, 2013 - 2018 ($MILLION)

TABLE 64 APAC UCAAS MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)

TABLE 65 APAC UCAAS MARKET REVENUE, BY INDUSTRY VERTICAL, 2013 - 2018 ($MILLION)

TABLE 66 LATIN AMERICA UCAAS MARKET REVENUE, BY TECHNOLOGY, 2013 - 2018 ($MILLION)

TABLE 67 LATIN AMERICA UCAAS MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)

TABLE 68 LATIN AMERICA UCAAS MARKET REVENUE, BY INDUSTRY VERTICAL, 2013 - 2018 ($MILLION)

TABLE 69 MIDDLE EAST AND AFRICA UCAAS MARKET REVENUE, BY TECHNOLOGY, 2013 - 2018 ($MILLION)

TABLE 70 MIDDLE EAST AND AFRICA UCAAS MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)

TABLE 71 MIDDLE EAST AND AFRICA UCAAS MARKET REVENUE, BY INDUSTRY VERTICAL, 2013 - 2018 ($MILLION)

TABLE 72 AASTRA: REVENUE, 2010 – 2011 ($MILLION)

TABLE 73 AASTRA: REVENUE BY GEOGRAPHY, 2010 - 2011 ($MILLION)

TABLE 74 ALCATEL-LUCENT: REVENUE, 2010 – 2011 ($MILLION)

TABLE 75 ALCATEL-LUCENT: REVENUE BY SEGMENT, 2010 – 2011 ($MILLION)

TABLE 76 ALCATEL-LUCENT: REVENUE BY GEOGRAPHY, 2010 – 2011 ($MILLION)

TABLE 77 AT&T: REVENUE, 2010 – 2011 ($MILLION)

TABLE 78 AT&T: REVENUE BY SEGMENT, 2010 – 2011 ($MILLION)

TABLE 79 AVAYA: REVENUE, 2010-2011 ($MILLION)

TABLE 80 AVAYA: SEGMENT REVENUE, 2010-2011 ($MILLION)

TABLE 81 AVAYA: GEOGRAPHIC REVENUE, 2010-2011 ($MILLION)

TABLE 82 CISCO SYSTEMS: REVENUE, 2010 – 2011 ($MILLION)

TABLE 83 CISCO SYSTEMS: REVENUE BY SEGMENT, 2010 – 2011 ($MILLION)

TABLE 84 CISCO SYSTEMS: REVENUE BY GEOGRAPHY, 2010 – 2011 ($MILLION)

TABLE 85 CSC: REVENUE, 2010-2011 ($MILLION)

TABLE 86 CSC: REVENUE BY SEGMENT, 2010 – 2011 ($MILLION)

TABLE 87 HP: REVENUE, 2010 – 2011 ($MILLION)

TABLE 88 HP: SEGMENT REVENUE, 2010 – 2011 ($MILLION)

TABLE 89 IBM: REVENUE, 2010-2011 ($MILLION)

TABLE 90 IBM: REVENUE BY SEGMENT, 2010 – 2011 ($MILLION)

TABLE 91 IBM: REVENUE BY GEOGRAPHY, 2010 – 2011 ($MILLION)

TABLE 92 INTERACTIVE INTELLIGENCE: REVENUE, 2010 – 2011 ($MILLION)

TABLE 93 INTERACTIVE INTELLIGENCE: REVENUE, BY SEGMENT, 2010 – 2011 ($MILLION)

TABLE 94 MICROSOFT: REVENUE, 2011 - 2012 ($MILLION)

TABLE 95 MICROSOFT: REVENUE BY SEGMENT, 2011 - 2012 ($MILLION)

TABLE 96 MICROSOFT: REVENUE BY GEOGRAPHY, 2011 - 2012 ($MILLION)

TABLE 97 MITEL: REVENUE, 2011 - 2012 ($MILLION)

TABLE 98 MITEL: REVENUE BY SEGMENT, 2011 - 2012 ($MILLION)

TABLE 99 MITEL: REVENUE BY GEOGRAPHY, 2011 - 2012 ($MILLION)

TABLE 100 NEC: REVENUE, 2011 - 2012 ($MILLION)

TABLE 101 NEC: REVENUE BY SEGMENT, 2011 - 2012 ($MILLION)

TABLE 102 NEC: REVENUE BY GEOGRAPHY, 2011 - 2012 ($MILLION)

TABLE 103 VERIZON: REVENUE, 2011 - 2012 ($MILLION)

TABLE 104 VERIZON: REVENUE BY SEGMENT, 2011 - 2012 ($MILLION)





LIST OF FIGURES





FIGURE 1 GLOBAL UCAAS MARKET REVENUE, BY GEOGRAPHY,2013 - 2018 ($BILLION)

FIGURE 2 IMPACT ANALYSIS OF DRO

FIGURE 3 GLOBAL UCAAS MARKET REVENUE, BY TECHNOLOGY, 2013 - 2018 ($BILLION)

FIGURE 4 GLOBAL UCAAS TELEPHONY MARKET REVENUE, BY TYPES, 2013 - 2018 ($BILLION)

FIGURE 5 GLOBAL UCAAS TELEPHONY MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($BILLION)

FIGURE 6 GLOBAL UCAAS MESSAGING MARKET REVENUE, BY TYPES, 2013 - 2018 ($MILLION)

FIGURE 7 GLOBAL UCAAS MESSAGING MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)

FIGURE 8 GLOBAL UCAAS CONFERENCING AS-A-SERVICE SOLUTION MARKET PROPORTION, 2013 - 2018

FIGURE 9 GLOBAL UCAAS MARKET REVENUE, BY ORGNIZATION SIZE, 2013 - 2018 ($BILLION)

FIGURE 10 GLOBAL UCAAS MARKET REVENUE, BY INDUSTRY VERTICAL, 2013 - 2018 ($BILLION)

- AASTRA

- ALCATEL-LUCENT

- AT&T

- AVAYA

- CALLTOWER

- CALYX MANAGED SERVICES

- CISCO

- COMPUTER SCIENCES CORPORATION (CSC)

- CONNECTSOLUTIONS

- DIMENSION DATA

- FONALITY

- HEWLETT-PACKARD

- IBM

- INTERACTIVE INTELLIGENCE

- MASERGY COMMUNICATIONS

- MICROSOFT

- MITEL

- NEC

- NEXTUC

- PANTERRA NETWORKS

- SHORETEL

- SIEMENS ENTERPRISE COMMUNICATIONS

- TELEPO

- THINKING PHONE NETWORKS

- THRUPOINT

- VERIZON COMMUNICATIONS

- VOSS

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