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Integrating UC, Voice, and Video into Operations Management
Enterprise Management Associates, March 2009, Pages: 4
Virtually all enterprises today are at some stage of embracing the many forms of communication that are now available in converged form using IP networks. Unified Communications (UC) is a common and current term for this trend. And while UC means many things to many people, but often not exactly the same thing, it can be broadly defined as EoIP, or “Everything Over IP”.
UC promises to deliver better worker productivity and more efficient and cost-effective IT operations by reducing technology diversity. Unfortunately, there is less convergence in the management practices and tools for planning, deploying, and monitoring UC technologies. For instance, certain UC elements such as VoIP and IP Video Conferencing (including Telepresence) offer compelling value propositions for slashing costs and supporting green operations. However, they also present some of the biggest hurdles to successful deployment across distributed IT infrastructures. Because of their strict demands for low latency and committed bandwidth, these elements will require special efforts for network capacity planning, configuration, and quality monitoring.
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