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Complete Guide to Fair Housing Training: Clear, Easy-to-Understand Lessons Covering the Latest Fair Housing Rules & Regulations
Vendome Group, LLC
Written by our experts in the fair housing arena, Complete Guide to Fair Housing Training is a working tool designed to show you exactly how to train your staff in fair housing law. This guidebook addresses all of the vital issues and plain-English rules that everyone in the residential property management business should know to avoid violating fair housing law.
Major topics include:
- Knowing how to avoid discrimination against families
- Learning what constitutes religious and national origin discrimination
- Understanding disability discrimination involving prospects and residents
- Addressing the Fair Housing Act's design & construction requirements
- Handling reasonable accommodation and modification requests
- Avoiding discrimination in advertising and in applicant screening
- Reacting to troublesome tenants and establishing fair eviction policies
- Training your maintenance staff, contractors, and vendors about what constitutes a violation
This guidebook contains the important lessons gleaned from the monthly Fair Housing Coach newsletter, and it tests your understanding of the rules that it presents in a series of quizzes. The detailed answers to these quiz questions at the end of each section serves to reinforce your understanding of the lessons in the guidebook, and they point out the mistakes other property managers and owners have made. Our fair housing experts cover everything you need to know to avoid costly and time-consuming discrimination complaints or penalties from undercover government representatives.
Finally, there's an easy, inexpensive way to train all your staff to instantly recognize and avoid fair housing violations that can cost you - the apartment owner or manager - tens of thousands of dollars in penalties and legal fees.
Does your staff know the answers to these common but important fair housing questions? Just one mistake can cost you thousands of dollars in penalties.
- What fair housing pitfalls should you always avoid in your advertising?
- What procedures should you always use for your waiting lists for apartment units?
- Are you liable for fair housing violations by outside contractors that you hire?
- What steps should you immediately take in response to a HUD investigation?
- What policy should you have for photo IDs to avoid fair housing problems?
- What are the best ways to keep a resident's complaint from turning into a lawsuit?
- What is 'reasonable accommodation' and how far must you go to avoid trouble?
- Can you be held liable for sexual harassment in your apartment community?
- Can you be liable for residents who discriminate against other residents?
- What's 'steering,' and what common steering practices can lead to lawsuits?
- How can you avoid discriminating against a prospective resident based on religion?
- What policy should you have for obtaining residents Social Security numbers?
- What can and can't you do to test your staff's fair housing compliance knowledge?
- What special rules come into play at senior housing communities?
- And much, much more.
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