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Analysis of the Global Enterprise Voice and Unified Messaging Market Product Image

Analysis of the Global Enterprise Voice and Unified Messaging Market

  • ID: 2396634
  • December 2012
  • Region: Global
  • 52 Pages
  • Frost & Sullivan

Analysis of the Global Enterprise Voice and Unified Messaging Market

Unified Messaging Remains a Stalwart UC Application

The enterprise voice and unified messaging market is growing in terms of the number of user licenses shipped, but competition and vendor license bundles are impacting revenue growth. Voicemail usage is declining as users increasingly use instant messaging, e-mail, social media, and other tools to communicate.

However, unified messaging is becoming a key element of broader UC deployments. Vendors and channel partners can use this analysis to identify growth opportunities and develop sustainable business strategies. The study discusses market drivers, restraints, and trends. It also provides market share analysis and competitor assessment. Finally, the study provides a market forecast in terms of users and revenue.

Key Questions This Study Will Answer

- Is the market growing, how long will it continue to grow, and at what rate?

- How is the market impacted by the overall enterprise unified communications market?

- How will standalone vendors fare compared with vendors that offer UM as one application in a broader unified communications portfolio?

- What is the effect of increased employee mobility and BYOD on the market?

- What perpetuates demand for unified messaging services, even as e-mail, instant messaging, and SMS/text messaging become more popular communication methods?

- Are the existing competitors structured correctly to meet customer needs?

Executive Summary

Market Overview

Enterprise Voice and Unified Messaging Market
- External Challenges: Drivers and Restraints
- Forecasts and Trends
- Market Share and Competitive Analysis

The Last Word (Conclusions and Implications)


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