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CRM

(112 Products)

CRM (Customer Relationship Management) is a global multibillion dollar industry. United Kingdom, Germany, and France are the three major markets with strong growth prospects, but emerging markets in Asia are also witnessing fast growth as US and EU companies relocate to destinations with lower wage costs.

From content management software (CMS) to contact/call centers, CRM applications to CRM Analytics: the reports and books listed under Research and Markets’ CRM category allow you to explore the best business and investment opportunities in this truly global industry. You can also analyse the strategies and services of major industry players such as Oracle Corporation, SAP AG and Salesforce. Who are the top CRM System Providers in the US? How has the Mexican and Central America contact center outsourcing services market evolved? The answers to these – and many more – key market questions are all here!

More publications on contact centres focusing on the technological aspects can be found under the Call Centres sub-category of the Telecommunications and Networks sections. Show Less
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PRODUCT TITLE

EMEA Hosted/Cloud Contact Center Buyers Guide

The market for hosted and cloud contact centers has rapidly taken off, surpassing that of contact center systems revenue. Narrowing the list of vendors to investigate can be time-consuming. The purpose...

April 2015
FROM
CRM And Automation: Lessons from Low ARPU Developing Markets CRM And Automation: Lessons from Low ARPU Developing Markets - Product Thumbnail Image

CRM And Automation: Lessons from Low ARPU Developing Markets

Customer experience is one of the few remaining areas in which operators can successfully differentiate themselves from their competitors. MNOs are rethinking their approach to marketing and customer...

April 2015

The Potential for Internet of Things (IoT) in Customer Service

This research identifies the Internet of Things (IoT) as one of the most important Mega Trends for today’s organizations to consider. IoT-enabled devices are programmed to alert the users to anomalies...

April 2015
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The Changing Landscape for Customer Support and CRM

Customers are becoming more reliant on computer hardware, software, and services in their lives and work. And while customers have had to become more knowledgeable about the technologies they own, use,...

April 2015
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CRM Analytics Market by Type - Global Forecast to 2019

CRM Analytics Market by Type (Sales Analytics, Customer Analytics, Contact Center Analytics, Marketing Analytics, Web & Social Media Analytics) - Global Forecast to 2019 The CRM analytics are widely...

April 2015
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WebRTC in Customer Service: Opportunities and Challenges

Web Real-Time Communications (WebRTC) is a powerful and evolving open source standard that may be the answer to customers’ and companies’ communications needs. WebRTC allows customers and agents to...

April 2015
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Machine Learning Meets Marketing

This report explains why these new solutions represent a major improvement over existing marketing automation measurements, how they work, and how different vendors are exposing machine learning capabilities...

April 2015
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Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential

U.S. companies lose $ billion each year due to poor customer experiences; and companies around the globe suffer similar fates. It is also well documented that it costs more to win a new customer than...

March 2015
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North America Speech Analytics Market by Vertical, by Application - Analysis and Forecast to 2019 North America Speech Analytics Market by Vertical, by Application - Analysis and Forecast to 2019 - Product Thumbnail Image

North America Speech Analytics Market by Vertical, by Application - Analysis and Forecast to 2019

North America Speech Analytics Market by Vertical (BFSI, Telecommunication, Tourism, Logistics, Retail & Wholesale, Government), by Application (Business Process, Agent Performance, Market Intelligence,...

March 2015
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Digital Marketing Software Market by Software, by Deployment, by Verticals - Global Forecast to 2019

Digital Marketing Software Market by Software (CRM, E-mail, Ecommerce, Marketing Automation, Web Analytics, Web Content Management & Social CRM), by Deployment (On-Premise, Cloud), by Verticals (BFSI,...

March 2015
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Global Social Customer Relationship Management (CRM) Software Market 2015-2019

About Social CRM Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy,...

February 2015
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CRM System Providers in the US CRM System Providers in the US - Product Thumbnail Image

CRM System Providers in the US

CRM System Providers In the five years to 2015, revenue for the CRM System Providers industry has been steadily increasing. Strong corporate profit and economic recovery resulted in many operators...

February 2015
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CRM Market in China 2015-2019

About CRM A CRM is a software solution used to manage organizational interaction with the existing and prospective customers. CRM is defined as a management philosophy that aims to create, develop,...

February 2015
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Growth Verticals: Customer Care Outsourcing North America

The North American contact center outsourcing market - which is quite mature and fragmented - is being driven by inbound customer care, acquisitions, sales, and technical support. Customer care outsourcing...

February 2015
FROM
Contact Centres Market Report 2015 Contact Centres Market Report 2015 - Product Thumbnail Image

Contact Centres Market Report 2015

The past few years have seen the UK contact centres market continue to strengthen in the wake of the recession and weakened economic environment, with total market turnover rising by an unprecedented...

February 2015

Social Customer Relationship Management (CRM) Market by Solution, by Deployment - Global Forecasts to 2019

Social Customer Relationship Management (CRM) Market by Solution (Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement, Social Middleware), by Deployment (Hosted,...

January 2015
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Customer Engagement in Retail and Consumer in Europe and North America

This study’s objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American...

December 2014
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Advocacy Report - Financial Institutions - 2014 (Australia) Advocacy Report - Financial Institutions - 2014 (Australia) - Product Thumbnail Image

Advocacy Report - Financial Institutions - 2014 (Australia)

This report provides insight into the customer advocacy levels, or likelihood of individuals recommending their Main Financial Institution (MFI) to a friend or colleague, of various Australian and international...

December 2014
Customer Satisfaction - Small Business Owners in Australia - December 2014 Customer Satisfaction - Small Business Owners in Australia - December 2014 - Product Thumbnail Image

Customer Satisfaction - Small Business Owners in Australia - December 2014

The Business Owner Satisfaction Monitor has been tracking the satisfaction level of small business owners with their banks for over five years. Each year a sample of approximately 3,500 small business...

December 2014
Customer Satisfaction - Consumer Banking in Australia Report Customer Satisfaction - Consumer Banking in Australia Report - Product Thumbnail Image

Customer Satisfaction - Consumer Banking in Australia Report

The Consumer Banking in Australia report provides a uniquely independent and reliable measure of customer satisfaction performance for the major financial institutions in Australia. The report monitors...

December 2014
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