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CRM

CRM (Customer Relationship Management) is a global multibillion dollar industry. United Kingdom, Germany, and France are the three major markets with strong growth prospects, but emerging markets in Asia are also witnessing fast growth as US and EU companies relocate to destinations with lower wage costs.

From content management software (CMS) to contact/call centers, CRM applications to CRM Analytics: the reports and books listed under Research and Markets’ CRM category allow you to explore the best business and investment opportunities in this truly global industry. You can also analyse the strategies and services of major industry players such as Oracle Corporation, SAP AG and Salesforce. Who are the top CRM System Providers in the US? How has the Mexican and Central America contact center outsourcing services market evolved? The answers to these – and many more – key market questions are all here!

More publications on contact centres focusing on the technological aspects can be found under the Call Centres sub-category of the Telecommunications and Networks sections. Show Less
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Text Analytics Market by Applications (Marketing & Customer Experience Management, Data Analysis & Forecasting, Enterprise Information Management, & Other Industry Specific Applications), Deployment, Vertical, & by Region - Global Forecast to 2020

Text analytics is a holistic approach which converts the data into insights and the insights into business outcome. The technology is being widely adopted by sectors such as retail and CPG. It is also...

Published:  December 2015
Price:  From

Customer Experience Management Market by Touch Points, by Regions, by Vertical - Global Forecast to 2020

"Customer Experience Management Market by Touch Points (Company Website, Ranch/Store, Web, and Call Center), by Regions (North America, Europe, Asia-Pacific, Middle East & Africa, and Latin America),...

Published:  December 2015
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Application Virtualization Market by Types (ERP, CRM, Hypervisor Security), Platform (OS and Software Development Virtualization), Technology, Service (Integration, Professional Services), End User, Vertical & Regions - Global Forecast to 2020

Application virtualization involves the process of deploying applications virtually on a virtualization layer and this virtualized layer replaces the part of the runtime environment. The virtualized...

Published:  August 2015
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Enterprise Data Management Market by Software (Data Integration, Data Migration, Data Warehousing, Data Quality, Data Security, and Others), Service, Deployment Type, User Type, Vertical, and Region - Global Forecast and Analysis to 2020

The need for framing a data strategy to achieve strategic advantage is driving the growth of the enterprise data management market. One of the key elements in enterprise data management is integrating...

Published:  July 2015
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CRM Analytics Market by Type - Global Forecast to 2019

CRM Analytics Market by Type (Sales Analytics, Customer Analytics, Contact Center Analytics, Marketing Analytics, Web & Social Media Analytics) - Global Forecast to 2019 The CRM analytics are widely...

Published:  April 2015
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Customer Analytics Market by Solution - Global Forecasts and Analysis (2014 - 2019)

Customer Analytics Market by Solution (Data Management/ ETL, Analytical Tools/ Modules, Voice of Customer, Social Media Analytical Tools, Web Analytical Tools, Dashboard and Reporting) - Global Forecasts...

Published:  December 2014
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Customer Relationship Management (CRM) Software - Global Strategic Business Report

This report analyzes the worldwide markets for Customer Relationship Management (CRM) Software in US$ Million by the following Types: On-Premise CRM, and SaaS CRM. The Global market is further analyzed...

Published:  April 2015
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Social Customer Relationship Management (CRM) Market by Solution, by Deployment - Global Forecasts to 2019

Social Customer Relationship Management (CRM) Market by Solution (Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement, Social Middleware), by Deployment (Hosted,...

Published:  January 2015
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CRM Market in China 2016-2020

CRM Market in China - Industry Analysis 2016-2020 Covering: A far-reaching analysis of the CRM market in China and segmentation by application (customer service, sales, and marketing), by deployment...

Published:  November 2015
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North American Healthcare IT Market by Product (EHR, RIS, PACS, VNA, CPOE, mHealth, Telehealth, Healthcare analytics, Supply Chain Management, Revenue Cycle Management, CRM, Claims Management) by End User (Provider, Payer ) - Forecast to 2020

The healthcare industry is undergoing a major transformation due to the challenge of providing more cost-effective personalized care. The push towards predictable outcomes and higher quality of care...

Published:  October 2015
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Global CRM Outsourcing Market 2015-2019

About CRM Outsourcing Customer relationship management (CRM) has become one of the most influential factors in building brand loyalty and strengthening of brand image. Call center interaction in CRM...

Published:  June 2015
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A2P SMS Market, Services (Transactional [CRM, Interactive], Promotional [Marketing, Inquiry, Pushed content]), Verticals, Regions - Global Market Drivers, Opportunities, Trends, and Forecasts, 2016-2022

"A2P SMS Market, Services (Transactional [CRM, Interactive], Promotional [Marketing, Inquiry, Pushed content]), Verticals (BFSI, Retail, Telecom, Transport, Entertainment, Utilities), Regions - Global...

Published:  December 2015
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CRM Market in China 2015-2019

About CRM A CRM is a software solution used to manage organizational interaction with the existing and prospective customers. CRM is defined as a management philosophy that aims to create, develop,...

Published:  February 2015
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Global Social Customer Relationship Management (CRM) Software Market 2015-2019

About Social CRM Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy,...

Published:  February 2015
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Saudi Arabia CRM Software Market Forecast and Opportunities, 2020

According to “Saudi Arabia CRM Software Market Forecast & Opportunities, 2020”, CRM software market in Saudi Arabia is projected to surpass USD146 million by 2020. CRM offers advantages such as providing...

Published:  May 2015
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Customer Relationship Management (CRM) Analytics Global Market Analysis - Forecast (2014-2020)

The report contains up to date financial data derived from varied research sources to present unique and reliable analysis. Assessment of major trends with potential impact on the market during the...

Published:  March 2015
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Customer Experience Management Study - Australia’s Banking Sector 2015

Customer experience is the accumulation of customers’ experiences throughout their journey with the supplier, across any and all functions, products/services, and various touchpoints. Frost & Sullivan...

Published:  December 2015
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Customer Experience Management Study - Australia’s Telecommunications Sector 2015

In this Customer Experience Management study for Australia's Telecommunications sector, this report examines the experience deliveries provided by telecommunications companies to its customers. This...

Published:  December 2015
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Customer Experience Management Study - Australia’s Private Health Insurance Sector 2015

In this customer experience management study on the Australian private health insurance sector, we explore the relationship between the different experiences provided by insurers for their customers....

Published:  December 2015
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Customer Experience Management Study - Australia’s Residential Electricity Sector 2015

In this Customer Experience Management study for Australia's residential electricity sector, this industry explores the relationship of the experiences provided by residential electricity companies...

Published:  December 2015
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