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CRM (Customer Relationship Management)

CRM (Customer Relationship Management) is a global multibillion dollar industry. United Kingdom, Germany, and France are the three major markets with strong growth prospects, but emerging markets in Asia are also witnessing fast growth as US and EU companies relocate to destinations with lower wage costs.

From content management software (CMS) to contact/call centers, CRM applications to CRM Analytics: the reports and books listed under Research and Markets’ CRM category allow you to explore the best business and investment opportunities in this truly global industry. You can also analyse the strategies and services of major industry players such as Oracle Corporation, SAP AG and Salesforce. Who are the top CRM System Providers in the US? How has the Mexican and Central America contact center outsourcing services market evolved? The answers to these – and many more – key market questions are all here!

More publications on contact centres focusing on the technological aspects can be found under the Call Centres sub-category of the Telecommunications and Networks sections. Show Less
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Customer Experience Management Market by Touch Points, by Regions, by Vertical - Global Forecast to 2020

"Customer Experience Management Market by Touch Points (Company Website, Ranch/Store, Web, and Call Center), by Regions (North America, Europe, Asia-Pacific, Middle East & Africa, and Latin America),...

Published:  December 2015
Price:  From

Loyalty Management Market by Type of Solution (Customer Loyalty, Employee Retention and Channel Loyalty), by Deployment Model, by Organization Size, by Vertical and Region - Global Forecast to 2020

This report on loyalty management software-based solutions estimates the market to grow from USD 1.4 Billion in 2015 to USD 4.0 Billion by 2020, at a CAGR of 23.2% during the forecast period. The report...

Published:  November 2015
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CRM Analytics Market by Type - Global Forecast to 2019

CRM Analytics Market by Type (Sales Analytics, Customer Analytics, Contact Center Analytics, Marketing Analytics, Web & Social Media Analytics) - Global Forecast to 2019 The CRM analytics are widely...

Published:  April 2015
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Customer Relationship Management (CRM) Software - Global Strategic Business Report

This report analyzes the worldwide markets for Customer Relationship Management (CRM) Software in US$ Million by the following Types: On-Premise CRM, and SaaS CRM. The Global market is further analyzed...

Published:  April 2015
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CRM Market in China 2016-2020

CRM Market in China - Industry Analysis 2016-2020 Covering: A far-reaching analysis of the CRM market in China and segmentation by application (customer service, sales, and marketing), by deployment...

Published:  November 2015
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Global CRM Outsourcing Market 2015-2019

About CRM Outsourcing Customer relationship management (CRM) has become one of the most influential factors in building brand loyalty and strengthening of brand image. Call center interaction in CRM...

Published:  June 2015
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The State of Customer Experience

In the State of Customer Experience research,this industry found that 81 percent of business-to-business (B2B) organizations are conducting some type of Customer Experience (CX) program today. This...

Published:  October 2015
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CRM Market in China 2015-2019

About CRM A CRM is a software solution used to manage organizational interaction with the existing and prospective customers. CRM is defined as a management philosophy that aims to create, develop,...

Published:  February 2015
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Global Social Customer Relationship Management (CRM) Software Market 2015-2019

About Social CRM Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy,...

Published:  February 2015
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Saudi Arabia CRM Software Market Forecast and Opportunities, 2020

According to “Saudi Arabia CRM Software Market Forecast & Opportunities, 2020”, CRM software market in Saudi Arabia is projected to surpass USD146 million by 2020. CRM offers advantages such as providing...

Published:  May 2015
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Customer Experience Management Study - Australia’s Private Health Insurance Sector 2015

In this customer experience management study on the Australian private health insurance sector, we explore the relationship between the different experiences provided by insurers for their customers....

Published:  December 2015
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Customer Experience Management Study - Australia’s Residential Electricity Sector 2015

In this Customer Experience Management study for Australia's residential electricity sector, this industry explores the relationship of the experiences provided by residential electricity companies...

Published:  December 2015
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Customer Experience Management Study - Australia’s Telecommunications Sector 2015

In this Customer Experience Management study for Australia's Telecommunications sector, this report examines the experience deliveries provided by telecommunications companies to its customers. This...

Published:  December 2015
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Customer Experience Management Study - Australia’s Banking Sector 2015

Customer experience is the accumulation of customers’ experiences throughout their journey with the supplier, across any and all functions, products/services, and various touchpoints. Frost & Sullivan...

Published:  December 2015
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Global CRM Software Market with Focus on Cloud Applications (2016-2020)

The report titled “Global CRM Software Market with Focus on Cloud Applications (2016-2020)” provides an in-depth analysis of the CRM software market with main focus on cloud-based CRM software or cloud...

Published:  April 2016
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Future of Customer Experience with User Interface Technologies (Technical Insights)

Human-machine interaction is reaching new heights with the evolution of innovative technologies and applications to radically revolutionize the way humans interact with machines. These innovations are...

Published:  July 2015
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Conversational A.I.: It’s A Bot Time for a New Conversation on Customer Engagement

Most organizations understand the direct correlation between customer experience and business performance. The question is how to make those experiences pay off even more through higher revenue per...

Published:  April 2016
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Customer Experience Management Study-Singapore Life Insurance 2014

In this first Customer Experience Management report for Singapore's Life Insurance industry, the report explores the relationship of the experiences provided by life insurance companies for its customers....

Published:  August 2015
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Singapore Banking Services Customer Experience Management

In this first Customer Experience Management report for Retail Banking industry, Frost & Sullivan explores the relationship of the experiences provided by banks for its customers. We look at the critical...

Published:  August 2015
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Malaysia Life Insurance Customer Experience Management

In this first Customer Experience Management report for Malaysia’s Life Insurance industry, this market research industry explores the relationship of the experiences provided by life insurance companies...

Published:  August 2015
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