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CRM

CRM (Customer Relationship Management) is a global multibillion dollar industry. United Kingdom, Germany, and France are the three major markets with strong growth prospects, but emerging markets in Asia are also witnessing fast growth as US and EU companies relocate to destinations with lower wage costs.

From content management software (CMS) to contact/call centers, CRM applications to CRM Analytics: the reports and books listed under Research and Markets’ CRM category allow you to explore the best business and investment opportunities in this truly global industry. You can also analyse the strategies and services of major industry players such as Oracle Corporation, SAP AG and Salesforce. Who are the top CRM System Providers in the US? How has the Mexican and Central America contact center outsourcing services market evolved? The answers to these – and many more – key market questions are all here!

More publications on contact centres focusing on the technological aspects can be found under the Call Centres sub-category of the Telecommunications and Networks sections. Show Less
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83 Products

CRM Analytics Market by Type - Global Forecast to 2019

CRM Analytics Market by Type (Sales Analytics, Customer Analytics, Contact Center Analytics, Marketing Analytics, Web & Social Media Analytics) - Global Forecast to 2019 The CRM analytics are widely...

Published:  April 2015
Price:  From

Digital Marketing Software Market by Software, by Deployment, by Verticals - Global Forecast to 2019

Digital Marketing Software Market by Software (CRM, E-mail, Ecommerce, Marketing Automation, Web Analytics, Web Content Management & Social CRM), by Deployment (On-Premise, Cloud), by Verticals (BFSI,...

Published:  March 2015
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Social Customer Relationship Management (CRM) Market by Solution, by Deployment - Global Forecasts to 2019

Social Customer Relationship Management (CRM) Market by Solution (Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement, Social Middleware), by Deployment (Hosted,...

Published:  January 2015
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Global CRM Outsourcing Market 2015-2019

About CRM Outsourcing Customer relationship management (CRM) has become one of the most influential factors in building brand loyalty and strengthening of brand image. Call center interaction in CRM...

Published:  June 2015
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Global Social Customer Relationship Management (CRM) Software Market 2015-2019

About Social CRM Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy,...

Published:  February 2015
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CRM Market in China 2015-2019

About CRM A CRM is a software solution used to manage organizational interaction with the existing and prospective customers. CRM is defined as a management philosophy that aims to create, develop,...

Published:  February 2015
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CRM Applications Markets in China

China's demand for CRM Applications has grown at a fast pace in the past decade. In the next decade, both production and demand will continue to grow. The Chinese economy maintains a high speed growth...

Published:  July 2015
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Global Customer Relationship Management (CRM) Market 2014-2018

About CRM Customer relationship management is a combination of organisational strategy, information systems and technology that is focused on providing better customer service. CRM is defined as a...

Published:  June 2014
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Global SaaS-based CRM Software Market 2014-2018

About SaaS-based CRM SaaS-based CRM describes the shift in CRM and other business systems that currently use the internet to provide online access to hosted business software. The growth of the Global...

Published:  July 2014
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Customer Relationship Management (CRM) Market & Social CRM – Global Advancements, Forecasts & Analysis (2013 – 2018)

Customer Relationship Management (CRM) Market & Social CRM (Social Monitoring; Social Listening; Social Mapping; Social Measurements; Social Engagement; Social Middleware) – Global Advancements, Forecasts...

Published:  June 2013
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Global Customer Relationship Management Software Market 2012-2016

The analysts forecast the Global Customer Relationship Management (CRM) Software market to grow at a CAGR of 9 09 percent over the period 2012-2016 One of the key factors contributing to this market...

Published:  June 2013
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Contact Center Applications Market in India CY 2014

This Market Insight examines key trends, vendor performance, and vertical and horizontal revenue and trends in the Indian contact center applications market. Customer service is a critical differentiating...

Published:  June 2015
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CRM And Automation: Lessons from Low ARPU Developing Markets

Customer experience is one of the few remaining areas in which operators can successfully differentiate themselves from their competitors. MNOs are rethinking their approach to marketing and customer...

Published:  April 2015
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The Changing Landscape for Customer Support and CRM

Customers are becoming more reliant on computer hardware, software, and services in their lives and work. And while customers have had to become more knowledgeable about the technologies they own, use,...

Published:  April 2015
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WebRTC in Customer Service: Opportunities and Challenges

Web Real-Time Communications (WebRTC) is a powerful and evolving open source standard that may be the answer to customers’ and companies’ communications needs. WebRTC allows customers and agents to...

Published:  April 2015
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Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential

U.S. companies lose $ billion each year due to poor customer experiences; and companies around the globe suffer similar fates. It is also well documented that it costs more to win a new customer than...

Published:  March 2015
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CRM System Providers in the US

CRM System Providers In the five years to 2015, revenue for the CRM System Providers industry has been steadily increasing. Strong corporate profit and economic recovery resulted in many operators...

Published:  February 2015
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Contact Centres Market Report 2015

The past few years have seen the UK contact centres market continue to strengthen in the wake of the recession and weakened economic environment, with total market turnover rising by an unprecedented...

Published:  February 2015
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Advocacy Report - Financial Institutions - 2014 (Australia)

This report provides insight into the customer advocacy levels, or likelihood of individuals recommending their Main Financial Institution (MFI) to a friend or colleague, of various Australian and international...

Published:  December 2014
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Customer Satisfaction - Small Business Owners in Australia - December 2014

The Business Owner Satisfaction Monitor has been tracking the satisfaction level of small business owners with their banks for over five years. Each year a sample of approximately 3,500 small business...

Published:  December 2014
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