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Call Centres

The contact centre industry is relatively young but it grew rapidly over the past couple of decades. With China’s booming call centres market and lots of companies worldwide that need to upgrade their technology and customer service solutions, business opportunities are on the line: the global call centre service revenues are expected to reach US$189.3 Billion by 2015.

Whether a call centre is the core of your business or the first line of contact with your current and future customers, we have the reports and market research that you need to enhance your success. The publications listed under Research and Markets’ Call Centre category cater for both vendors and service providers and companies that have a contact centre (either in-house or outsourced), with a wealth of information about the most recent technologies, the trends, opportunities and challenges of the market and the top players that are leading the way.

Topics covered include but are not limited to: inbound contact routing, including automated call distribution (ACD) and computer telephony integration (CTI); interactive voice response (IVR) and voice portals; outbound dialers; quality monitoring; contact center analytics (including speech analytics); queuing solutions; workforce software management. Show Less
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PRODUCT TITLE
Call Centres (Nordic) Call Centres (Nordic) - Product Thumbnail Image

Call Centres (Nordic)

Plimsoll Publishing’s CALL CENTRES (Nordic) Analysis provides a detailed overview of the CALL CENTRES (Nordic) market and delivers a comprehensive individual analysis on the top 100 companies, including...

August 2014
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Call Centres (France)

Plimsoll Publishing’s CALL CENTRES (France) Analysis provides a detailed overview of the CALL CENTRES (France) market and delivers a comprehensive individual analysis on the top 340 companies, including...

August 2014
FROM
Telephone Call Centers World Report Telephone Call Centers World Report - Product Thumbnail Image

Telephone Call Centers World Report

TELEPHONE CALL CENTERS WORLD REPORT The Telephone Call Centers World Report gives Market Consumption / Products / Services for over 200 countries by 6 to 10-Digit NAICS Product Codes by 3 Time series:...

August 2014
Telephone Call Center Lines World Report Telephone Call Center Lines World Report - Product Thumbnail Image

Telephone Call Center Lines World Report

TELEPHONE CALL CENTER LINES WORLD REPORT The Telephone Call Center Lines World Report gives Market Consumption / Products / Services for over 200 countries by 6 to 10-Digit NAICS Product Codes by...

August 2014

2014 U.S. Industry total sold through Telemarketing services-Product & Services Report

The 2014 U.S. Industry total sold through Telemarketing services-Product & Services Report, published annually, contains timely and accurate industry statistics, forecasts and demographics. The report...

April 2014
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2014 U.S. Fundraising organization services (on a contract or fee basis for clients, individuals, or organizations) sold through Telemarketing services-Product & Services Report

The 2014 U.S. Fundraising organization services (on a contract or fee basis for clients, individuals, or organizations) sold through Telemarketing services-Product & Services Report, published annually,...

April 2014
FROM

2014 U.S. All other operating receipts sold through Telemarketing services-Product & Services Report

The 2014 U.S. All other operating receipts sold through Telemarketing services-Product & Services Report, published annually, contains timely and accurate industry statistics, forecasts and demographics....

April 2014
FROM

2014 U.S. Resale of merchandise sold through Telemarketing services-Product & Services Report

The 2014 U.S. Resale of merchandise sold through Telemarketing services-Product & Services Report, published annually, contains timely and accurate industry statistics, forecasts and demographics. The...

April 2014
FROM

2014 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report

The 2014 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report, published annually, contains timely and accurate industry statistics, forecasts and demographics....

April 2014
FROM

2014 U.S. Telephone answering and messaging services sold through Telemarketing services-Product & Services Report

The 2014 U.S. Telephone answering and messaging services sold through Telemarketing services-Product & Services Report, published annually, contains timely and accurate industry statistics, forecasts...

April 2014
FROM
Call Centres in the UK Call Centres in the UK - Product Thumbnail Image

Call Centres in the UK

Call Centres in the UK Call centres provide in- and outbound telecommunication services to improve client relations, provide technical assistance, market goods or conduct opinion polls. This report...

March 2014
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2013 World Contact Center Workforce Management Systems Market

This is the fourth biannual report on the workforce management market and its 13th comprehensive analysis of workforce optimization solutions This 180+ page report provides in-depth insight about trends,...

March 2014
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Contact Center Outsourcing Services Market in Latin America

The Latin American contact center outsourcing services market experienced high growth during 2012 and 2013, mostly in domestic markets The Latin American market is highly concentrated compared with...

February 2014
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Contact Center's Customer Experience in Brazil

The study covers the quality of Brazilian contact center customer service For example, PROCON state consumer protection bodies are executing national policies at municipal and state levels, while corporate...

February 2014
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China's Contact Center (Call Centre) Market - 2014 to 2018 China's Contact Center (Call Centre) Market - 2014 to 2018 - Product Thumbnail Image

China's Contact Center (Call Centre) Market - 2014 to 2018

This new 2014 market research report provides an analysis of the Contact Center industry in the PRC As the sophistication and needs of Chinese consumers evolve, we are seeing strong growth rates in...

January 2014
Opportunities in a Mature Contact Center Market Opportunities in a Mature Contact Center Market - Product Thumbnail Image

Opportunities in a Mature Contact Center Market

This report forecasts that the total number of contact center seats will shrink from 4 1 million in 2012 to 4 million by 2017 Even so, there are opportunities for vendors in this mature market For example,...

December 2013
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2013 - 2014 Speech Analytics Product and Market Report 2013 - 2014 Speech Analytics Product and Market Report - Product Thumbnail Image

2013 - 2014 Speech Analytics Product and Market Report

The year-over-year growth and rapid adoption of speech analytics is a testament to the very real, quantifiable and powerful benefits that this transformative solution delivers to contact centers Speech...

November 2013
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Call Center Strategies 2013 Call Center Strategies 2013 - Product Thumbnail Image

Call Center Strategies 2013

The research conducted during 2013 sought to better understand how companies are handling inbound customer contact companies were asked to share their call center experiences to help identify the practices...

November 2013
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Analysis of the Asia-Pacific Hosted Contact Center Market

This research service includes analysis of the hosted contact center services market in the Asia-Pacific region Market sizing and forecasting is provided for Asia Pacific in terms of both seats and...

October 2013
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2014 U.S. Telemarketing Services Industry-Industry & Market Report

The 2014 U.S. Telemarketing Services Industry-Industry & Market report, published annually , contains timely and accurate industry statistics, forecasts and demographics. The report features 2014...

October 2013
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