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Call Centres

(144 Products)

The contact centre industry is relatively young but it grew rapidly over the past couple of decades. With China’s booming call centres market and lots of companies worldwide that need to upgrade their technology and customer service solutions, business opportunities are on the line: the global call centre service revenues are expected to reach US$189.3 Billion by 2015.

Whether a call centre is the core of your business or the first line of contact with your current and future customers, we have the reports and market research that you need to enhance your success. The publications listed under Research and Markets’ Call Centre category cater for both vendors and service providers and companies that have a contact centre (either in-house or outsourced), with a wealth of information about the most recent technologies, the trends, opportunities and challenges of the market and the top players that are leading the way.

Topics covered include but are not limited to: inbound contact routing, including automated call distribution (ACD) and computer telephony integration (CTI); interactive voice response (IVR) and voice portals; outbound dialers; quality monitoring; contact center analytics (including speech analytics); queuing solutions; workforce software management. Show Less
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Call Centers - Global Strategic Business Report

This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada,...

July 2014
FROM

2015 - 2016 Outbound Solutions Product and Market Report

This is the third edition of the Outbound Solutions Product and Market Report. The Report covers leading and contending vendors, their products and services, underlying technology, pricing, benefits,...

May 2015
FROM

2015 Contact Center Workforce Optimization Market Share Report

An established and trusted resource for the past 12 years, the annual Contact Center Workforce Optimization Market Share Report is essential for vendors and investors who want to understand the financial...

June 2015
FROM

2015-2016 Speech and Text Analytics Market Report and Consulting Services

Speech and text analytics solutions perform the unique function of identifying the meaning, sentiment and insights contained within conversations and written documents. Speech analytics is a high-value...

June 2015
FROM
Indonesia Call Center ( Call Centre ) and CRM Market Forecast: 2014 - 2018 Indonesia Call Center ( Call Centre ) and CRM Market Forecast: 2014 - 2018 - Product Thumbnail Image

Indonesia Call Center ( Call Centre ) and CRM Market Forecast: 2014 - 2018

The Indonesia Call Center market will continue its strong growth in 2015 as a robust economy with strong domestic consumption continues to drive this sector forward Analyts at APRG have just published...

July 2014

2015-2016 Contact Center Workforce Management Product and Market Report

For more than three decades, workforce management (WFM) has been an indispensable tool for contact centers. WFM solutions have a long history and proven track record of delivering productivity improvements,...

March 2015
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2014 - 2015 Contact Center Gamification Product and Market Report 2014 - 2015 Contact Center Gamification Product and Market Report - Product Thumbnail Image

2014 - 2015 Contact Center Gamification Product and Market Report

The concept and practice of using challenges and reward levels to engage people has been around for years. Many customer-facing organizations like airlines, retailers and credit card companies use reward...

September 2014
FROM
2014 - 2015 Speech Analytics Product and Market Report- Publication 2014 - 2015 Speech Analytics Product and Market Report- Publication - Product Thumbnail Image

2014 - 2015 Speech Analytics Product and Market Report- Publication

The contact center speech analytics market, in its 11th year, delivered exceptional performance in 2013 This publisher has long praised these solutions for their ability to help organizations realize...

August 2014
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China's Contact Center (Call Centre) Market - 2014 to 2018

This new 2014 market research report provides an analysis of the Contact Center industry in the PRC As the sophistication and needs of Chinese consumers evolve, we are seeing strong growth rates in...

January 2014

Document Preparation, Call Centers, Collection Agencies and Other Business Support Services Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2022

Vital industry-specific data including metrics, benchmarks, historic numbers, growth rates and forecasts that will save countless hours of research. Key Findings: - Document Preparation, Call Centers,...

May 2015
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Call Centres (Nordic)

Plimsoll Publishing’s CALL CENTRES (Nordic) Analysis provides a detailed overview of the CALL CENTRES (Nordic) market and delivers a comprehensive individual analysis on the top 100 companies, including...

May 2015
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Call Centres (France)

Plimsoll Publishing’s CALL CENTRES (France) Analysis provides a detailed overview of the CALL CENTRES (France) market and delivers a comprehensive individual analysis on the top 340 companies, including...

May 2015
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Telephone Call Centers

Brief Excerpt from Industry Overview Chapter: Companies in this industry operate telephone call centers that provide telemarketing, customer care, and other outsourced business services on a contract...

April 2015

Call Centres in the UK

Call Centres in the UK Call centres provide in- and outbound telecommunication services to improve client relations, provide technical assistance, market goods or conduct opinion polls. The industry...

March 2015
FROM

Growth Opportunities for Professional Headsets in the European Market

The European headset market presents considerable growth opportunities for professional headset vendors. Europe is the second largest region in terms of professional headset sales with 28.8% of headset...

December 2014
FROM

Update on the Contact Center Outsourcing Markets in Latin America, 2014

The contact center outsourcing services market in Latin America is expected to attain growth through the end of 2014, driven by a strong performance from regions such as Colombia, Mexico, Central America...

December 2014
FROM

2014 North America Hosted/Cloud Contact Center Buyers Guide

The landscape for choosing a hosted/cloud contact center solution has become complex because of the variety of offerings from traditional contact center vendors, pure-play software as a service (SaaS)...

December 2014
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Asia-Pacific Contact Center Applications Market, 2013

This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region based on 8 application segments including Automatic Call Distributor (ACD), Computer Telephony...

October 2014
FROM

2014 U.S. Industry total sold through Telemarketing services-Product & Services Report

The 2014 U.S. Industry total sold through Telemarketing services-Product & Services Report, published annually, contains timely and accurate industry statistics, forecasts and demographics. The report...

April 2014
FROM

2014 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report

The 2014 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report, published annually, contains timely and accurate industry statistics, forecasts and demographics....

April 2014
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