Call Centres Market Research Reports

Contact Center Analytics Market by Component (Software and Services), Application (Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management) - Global Forecast to 2022 - Product Thumbnail Image

Contact Center Analytics Market by Component (Software and Services), Application (Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management) - Global Forecast to 2022

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  • 162 Pages
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Computer Aided Dispatch Market by Component (Solutions and Services), Application Area (Call Management, Dispatch Unit Management, Reporting and Analysis), Deployment Type, Organization Size, Vertical, and Region - Global forecast to 2022 - Product Thumbnail Image

Computer Aided Dispatch Market by Component (Solutions and Services), Application Area (Call Management, Dispatch Unit Management, Reporting and Analysis), Deployment Type, Organization Size, Vertical, and Region - Global forecast to 2022

  • Report
  • 127 Pages
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Contact Center Software Market by Solution (Customer Collaboration, Dialers, ACS, CTI, Workforce Optimization, Reporting & Analytics), Service, Deployment Type (On-Premises & Cloud), Organization Size, Vertical & Region - Global Forecast to 2022 - Product Thumbnail Image

Contact Center Software Market by Solution (Customer Collaboration, Dialers, ACS, CTI, Workforce Optimization, Reporting & Analytics), Service, Deployment Type (On-Premises & Cloud), Organization Size, Vertical & Region - Global Forecast to 2022

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  • 160 Pages
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Interactive Voice Response Market by Technology (Touch-Tone and Speech), Deployment (Cloud and on Premise), Vertical (BFSI, Pharma and Healthcare, ITES), Organization Size, Solution, Service, And Geography - Global Forecast to 2023 - Product Thumbnail Image

Interactive Voice Response Market by Technology (Touch-Tone and Speech), Deployment (Cloud and on Premise), Vertical (BFSI, Pharma and Healthcare, ITES), Organization Size, Solution, Service, And Geography - Global Forecast to 2023

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  • 180 Pages
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Cloud-Based Contact Center Market by Solution (ACD, APO, Dialers, IVR, CTI, Reporting and Analytics, and Security), Service (Professional and Managed), Application, Deployment Model, Organization Size, Vertical, and Region - Global Forecast to 2022 - Product Thumbnail Image

Cloud-Based Contact Center Market by Solution (ACD, APO, Dialers, IVR, CTI, Reporting and Analytics, and Security), Service (Professional and Managed), Application, Deployment Model, Organization Size, Vertical, and Region - Global Forecast to 2022

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  • 146 Pages
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Interactive Voice Response (IVR) Systems - Global Strategic Business Report - Product Thumbnail Image

Interactive Voice Response (IVR) Systems - Global Strategic Business Report

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  • 255 Pages
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Computer Aided Dispatch Market Share, Analysis Report By Component, By Application, By Vertical, And Segment Forecasts, 2018 - 2025 - Product Thumbnail Image

Computer Aided Dispatch Market Share, Analysis Report By Component, By Application, By Vertical, And Segment Forecasts, 2018 - 2025

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  • 83 Pages
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Global Contact Center Market 2018-2022 - Product Thumbnail Image

Global Contact Center Market 2018-2022

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  • 103 Pages
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Global Office and Contact Center Headsets Market 2017-2021 - Product Thumbnail Image

Global Office and Contact Center Headsets Market 2017-2021

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  • 80 Pages
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Cloud Based Contact Center - Global Market Outlook (2017-2023) - Product Thumbnail Image

Cloud Based Contact Center - Global Market Outlook (2017-2023)

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  • 142 Pages
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Call Centers - Global Strategic Business Report - Product Thumbnail Image

Call Centers - Global Strategic Business Report

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  • 438 Pages
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Call Centre Systems (UK) - Industry Report - Product Thumbnail Image

Call Centre Systems (UK) - Industry Report

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  • 200 Pages
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Call Centres (UK) - Industry Report - Product Thumbnail Image

Call Centres (UK) - Industry Report

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  • 310 Pages
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Call Centres (GLOBAL) - Industry Report - Product Thumbnail Image

Call Centres (GLOBAL) - Industry Report

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  • 200 Pages
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Call centres (GERMANY) - Industry Report - Product Thumbnail Image

Call centres (GERMANY) - Industry Report

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Telephone Call Centers Africa Report - Product Thumbnail Image

Telephone Call Centers Africa Report

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Telephone Call Center Lines Africa Report - Product Thumbnail Image

Telephone Call Center Lines Africa Report

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Telephone Answering Service Lines Africa Report - Product Thumbnail Image

Telephone Answering Service Lines Africa Report

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Telephone Call Centers Asia Report - Product Thumbnail Image

Telephone Call Centers Asia Report

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Telephone Call Center Lines Asia Report - Product Thumbnail Image

Telephone Call Center Lines Asia Report

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The contact centre industry is relatively young but it grew rapidly over the past couple of decades. With China’s booming call centres market and lots of companies worldwide that need to upgrade their technology and customer service solutions, business opportunities are on the line: the global call centre service revenues are expected to reach US$189.3 Billion by 2015.

Whether a call centre is the core of your business or the first line of contact with your current and future customers, we have the reports and market research that you need to enhance your success. The publications listed under Research and Markets’ Call Centre category cater for both vendors and service providers and companies that have a contact centre (either in-house or outsourced), with a wealth of information about the most recent technologies, the trends, opportunities and challenges of the market and the top players that are leading the way.

Topics covered include but are not limited to: inbound contact routing, including automated call distribution (ACD) and computer telephony integration (CTI); interactive voice response (IVR) and voice portals; outbound dialers; quality monitoring; contact center analytics (including speech analytics); queuing solutions; workforce software management. Show Less
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