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Analysis of the Asia-Pacific Hosted Contact Center Services Market

  • ID: 3553230
  • January 2016
  • Region: Asia Pacific
  • 138 Pages
  • Frost & Sullivan
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Growing Demand for System Flexibility and Scalability Powers Revenue Growth

This research service analyzes the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting are provided in terms of seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, key application vendors and hosted contact center service providers in the region have been profiled. Regional analysis and forecasting are provided for six regions within the Asia-Pacific market including Oceania (Australia and New Zealand), Association of Southeast Asian Nations (ASEAN), Greater China (China, Hong Kong, and Taiwan), India, Japan, and South Korea.

Summary

- Revenue from all the hosted contact center application segments totaled $X million in 2014, up by X%, and is projected to grow at a CAGR of X% to $X million by 2021.

- The awareness level regarding hosted/cloud platform had significantly improved in 2014. The changing communication landscape and network infrastructure in the Asia-Pacific (APAC) region have aided the adoption of hosted/cloud contact center services.

- The "pay as you go" financial model helped in improving the overall cost management READ MORE >

Note: Product cover images may vary from those shown
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1. Executive Summary
- Executive Summary - Market Engineering Measurements
- Executive Summary - CEO’s Perspective

2. Market Overview
- Market Overview - Definitions
- Market Overview - Research Methodology
- Market Overview - Geographical Coverage
- Market Overview - Key Questions This Study Will Answer

3. External Challenges: Drivers and Restraints - Total Hosted Contact Center Services Market
- Market Drivers
- Drivers Explained
- Market Restraints
- Restraints Explained

4. Forecasts and Trends - Total Hosted Contact Center Services Market
- Market Engineering Measurements
- Key Market Trends
- Key Technology Trends
- Key Pricing Trends
- Total Hosted Contact Center Services Market - Seat Forecast
- Total Hosted Contact Center Services Market - Revenue Forecast
- Hosted Seats and Revenue Forecast Discussion
- Revenue by Region
- Revenue by Region Discussion

5. Demand Analysis - Total Hosted Contact Center Services Market
- Market Penetration Analysis
- Total Hosted Contact Center Services Market - Forecast by Size of Hosting
- Adoption Trend Analysis - Size of Hosting
- Total Hosted Contact Center Services Market - Forecast by Type of Requirement
- Total Hosted Contact Center Services Market - Forecast by Horizontal Market
- Adoption Trends Analysis
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6. Ecosystem Analysis - Application Vendors
- Vendor Insights
- Vendor Profiles

7. Ecosystem Analysis - Service Providers
- Service Provider Insights
- Service Provider Profiles

8. Oceania Market Breakdown
- Oceania (Australia and New Zealand)
- Market Engineering Measurements
- Key Market Trends
- Hosted Contact Center Services Market-Revenue Forecast
- Service Provider Trends
- Service Provider Profiles

9. India Market Breakdown
- India
- Market Engineering Measurements
- Key Market Trends
- Hosted Contact Center Services Market-Revenue Forecast
- Service Provider Trends
- Service Provider Profiles

10. Japan Market Breakdown
- Japan
- Market Engineering Measurements
- Key Market Trends
- Hosted Contact Center Services Market-Revenue Forecast
- Service Provider Trends
- Service Provider Profiles

11. ASEAN Market Breakdown
- ASEAN
- Market Engineering Measurements
- Key Market Trends
- Hosted Contact Center Services Market-Revenue Forecast
- Service Provider Trends
- Service Provider Profiles

12. Greater China Market Breakdown
- Greater China
- Market Engineering Measurements
- Key Market Trends - China
- Key Market Trends - Hong Kong
- Key Market Trends - Taiwan
- Hosted Contact Center Services Market-Revenue Forecast
- Service Provider Trends
- Service Provider Profiles

13. South Korea Market Breakdown
- South Korea
- Market Engineering Measurements
- Key Market Trends
- Hosted Contact Center Services Market - Revenue Forecast
- Service Provider Trends
- Service Provider Profiles

14. The Last Word
- Three Big Predictions
- Legal Disclaimer

15. Appendix
- Market Engineering Methodology
- Partial List of Companies Interviewed
- Table of Acronyms Used
- Learn More - Next Steps
- Additional Sources of Information

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PLEASE SELECT A FORMAT

  • Quick Help: The report will be emailed to you. The report is sent in PDF format. This is a site license, allowing all users within a given geographical location of your organisation access to the product.

  • Quick Help: A copy of the report will be emailed to you and a printed copy will be shipped to you. The Electronic copy is sent in PDF format. This is a site license, allowing all users within a given geographical location of your organisation access to the product.

  • Quick Help: The report will be emailed to you. The report is sent in PDF format. This is an enterprise license, allowing all employees within your organisation access to the product.

  • Quick Help: A copy of the report will be emailed to you and a printed copy will be shipped to you. The Electronic copy is sent in PDF format. This is an enterprise license, allowing all employees within your organisation access to the product.

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