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Search Enter keywords, a title or a report id number below. In All Categories --------------------- Telecom & Computing Business & Finance Mfg & Construction Pharma & Healthcare Consumer & Retail Gov & Public Sector Energy & Transport Country Reports Company Reports --------------------- Transcripts Advanced      Select a currency for use throughout the site Australia Dollars Canada Dollars Euro Japan Yen Sweden Kroner Switzerland Francs UK Pounds US Dollars Viewing report Order by Fax Printer Friendly Send to Friend Enquire before Buying Electronic   Product Comparison - Customer Relationship Management Solutions for Small Enterprises Info-Tech Research Group, July 2008, Pages: 15   Description        Enquire before Buying    Send to a Friend   The Customer Relationship Management (CRM) software market is growing once again, especially those solutions focused on increasing demand in small enterprise and mid-markets. New market trends, such as Software as a Service (SaaS) and application development trends (e. g. Open Source Software, Web 2.0, community-based development) are reshaping CRM software delivery models, functional choices and value perceptions. As a result, IT decision makers are once again struggling to make effective CRM product comparisons. This research note takes an in-depth, comparative look at key players in the CRM small enterprise market and their main offerings. Coverage includes: -A comprehensive overview of the factors influencing the CRM market. -A graphical and text-based comparison of the five leading CRM products suitable for small enterprises, including relative vendor and product rankings. -A summary of the relative strengths and weaknesses of each product. -General recommendations for product selection. Due to the emergence of new delivery (SaaS) and development models (e.g. open source, community-based development), CRM choices for small enterprises are expected to increase in number in the next 1-2 years, reiterating the need for companies to engage in a formal vendor selection process. Also available Resources and Tools - CRM Shortlist Worksheet for Small Enterprises Resources and Tools: CRM Vendor Selection Tool Resources and Tools - A Strategy for CRM Selection Resources and Tools - CRM Request for Proposal Template Product Evaluations - Customer Relationship Management: Microsoft Dynamics CRM Product Evaluations - Customer Relationship Management Microsoft Dynamics CRM (Ver. 4 Update) Product Evaluations - Customer Relationship Management SageCRM Product Evaluations - Customer Relationship Management Sage Software ACT! Product Evaluations - Customer Relationship Management Salesforce.com Professional Product Evaluations - Customer Relationship Management SugarCRM Product Evaluations - Customer Relationship Management SugarCRM (Version 5.0 Update) Customer Relationship Management for Small Enterprise Decision Guide and Implementation Tools Customers who bought this item also bought Target Product Profiles 2008: Physician Insights on Key Attributes - Community-Acquired Pneumonia Target Product Profiles 2008: Physician Insights on Key Attributes - Psoriasis Target Product Profiles 2008: Physician Insights on Key Attributes - Crohns Disease Target Product Profiles 2008: Physician Insights on Key Attributes - Rheumatoid Arthritis Target Product Profiles 2008: Physician Insights on Key Attributes - Hepatitis C Virus Target Product Profiles 2008: Physician Insights on Key Attributes - Multiple Sclerosis (Chronic-Progressive) SaaS 2.0: Software-as-a-Service as Next-Gen Business Platform Innovation in Functional Food and Drinks: Growth Opportunities from New Nutraceutical Ingredients

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