Global Customer Care and Billing Market 2012-2016
- ID: 2644640
- September 2013
- Region: Global
- 53 Pages
The analysts forecast the Global Customer Care and Billing market to grow at a CAGR of 7.41 percent over the period 2012-2016. One of the key factors contributing to this market growth is the need to increase customer satisfaction. The Global Customer Care and Billing market has also been witnessing the increased adoption of advanced analytics. However, data security issues could pose a challenge to the growth of this market.
The report, the Global Customer Care and Billing Market 2012-2016, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market in the Americas, and the EMEA and APAC regions; it also covers the Global Customer Care and Billing market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.
The key vendors dominating this space include Amadocs Inc., Ferranti Computer Systems, Oracle Corp, and SAP A.G.
The other vendors mentioned in this report are Convergys Corp., Hansen Technologies, Junifer Systems, Logica Corp. (subsidiary of CGS), LogNet Systems, SmartGridCIS LLC, and Tieto Pvt Ltd.
Key questions answered in this report:
- What will the market size be in 2016 and what will be the growth rate?
- What are key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by key vendors?
- What are the strengths and weaknesses of each of these key vendors?
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01. Executive Summary
02. List of Abbreviations
04. Market Research Methodology
Market Research Process
05. Scope of the Report
06. Market Landscape
06.1 Market Definition
06.2 Market Size and Forecast
06.3 End-User Analysis
06.4 Five Forces Analysis
07. Geographical Segmentation
07.1 Customer care and Billing Market in the Americas
07.2 Customer care and Billing Market in the EMEA Region
07.3 Customer care and Billing Market in the APAC Region
08. Key Leading Countries
09. Vendor Landscape
09.1 Vendor Analysis
09.2 Other Prominent Vendors
10. Buying Criteria
11. Market Growth Drivers
12. Drivers and their Impact
13. Market Challenges
14. Impact of Drivers and Challenges
15. Market Trends
16. Key Vendor Analysis
16.1 Amdocs Inc.
16.2 Ferranti Computer Systems
16.3 Oracle Corp.
16.4 SAP A.G
17. Other Reports in this Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: Flow Process of Customer care
Exhibit 3: Work-flow of Customer Interaction
Exhibit 4: Segments of Billing System
Exhibit 5: Workflow of Billing in the Telecom Sector
Exhibit 6: Global Customer care and Billing Market 2012-2016(US$ billion)
Exhibit 7: Global Customer care and Billing Market by Geographical Segmentation 2012
Exhibit 8: Customer care and Billing Market in The Americas 2012(US$ billions)
Exhibit 9: Customer care and Billing Market in the EMEA region ( US$ billion)
Exhibit 10: Customer care and Billing Market in the APAC Region (US$ billion)
Exhibit 11: Global Customer Care and Billing Market by Vendor Ranking 2012
Exhibit 12: Business Segmentation of Amdocs Inc.
Exhibit 13: Ferranti Computer Systems Business Segmentation
Exhibit 14: Business Segmentation of Oracle Corp.
Exhibit 15: Business Segmentation of SAP AG
Commenting on the report, an analyst from the team said: “Advanced analytics help companies improve their understanding of related data and use this to gain insights about consumer behavior. These analytics also help companies deal with a varied range of areas that have significant potential to enhance customer relationship improvement. Advanced analytics provide companies with a better understanding about customers and their changing behavior. Using analytics, companies can develop retention strategies before customers change their behavior, and this in turn optimizes ad-generated interaction and virtual goods sales. Therefore, the emergence of advanced analytics is one of the major trends in the Global CCB Systems market.”
According to the report, one of the key drivers is the need to increase customer satisfaction. Many organizations now understand the importance of customers and their relationship with the enterprises, thus focusing on the customer experience to gain competitive advantage. Companies are giving more importance to customers by marketing the products rather than selling the products in order to increase their market share.
Further, the report states that one of the major challenges faced by enterprises in the market is the issues related to data security. With the increasing technological advancements in the CCB systems, the number of customers is increasing which adds to a lot of structured and unstructured information. This information will include personal data about the customer, which needs to be protected from third parties.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.