Top 10 Connected Retail Store Experience Services Companies to Watch in 2025 and Beyond
Discover the most influential players powering connected retail transformation. This article profiles the top 10 Connected Retail Store Experience Services companies, exploring their strengths, innovations, and market impact. For the complete outlook, strategic recommendations, and detailed market segmentation, read the full Connected Retail Store Experience Services Market by Component, Deployment Mode, Technology, and Store Format - Global Forecast 2025–2030 report.
Leading Connected Retail Store Experience Services Companies: Market Leaders Driving 2025 Trends
The retail landscape is rapidly evolving, shaped by interactive technologies and the need for seamless omnichannel journeys. As highlighted in recent competitive analysis and market intelligence, the following 10 industry top players are at the forefront of transforming the connected retail store experience. These standout companies excel in deploying IoT, AI-driven analytics, AR/VR solutions, and orchestration platforms to elevate customer engagement and operational agility.
1. Accenture plc
Accenture is a renowned leader in digital transformation, uniquely positioned within the connected retail sector thanks to its robust end-to-end integration capabilities and global reach. The company leverages its consulting expertise to assist retailers in designing immersive, data-driven in-store experiences, harnessing cloud and IoT solutions that underpin real-time orchestration. Accenture’s strategic partnerships and focus on AI-powered insights continually set new standards in enhancing customer personalization and operational efficiency.
2. International Business Machines Corporation
International Business Machines Corporation (IBM) stands as an innovation powerhouse with an expansive portfolio spanning AI, machine learning, and edge computing tailored for retailers. IBM’s connected store offerings enable predictive analytics, smart inventory management, and integrated POS solutions. By combining decades of industry experience with next-generation retail technologies, IBM empowers organizations to adapt swiftly to market trends and consumer expectations.
3. Deloitte Touche Tohmatsu Limited
Deloitte is distinguished for its holistic approach to connected retail transformation, offering consulting, technology integration, and ongoing support services. Their strategic market analysis and cross-industry expertise allow retailers to deploy customized digital engagement platforms, interactive kiosks, and real-time analytics. Deloitte’s focus on innovation and operational excellence drives measurable ROI for retailers of all sizes.
4. Tata Consultancy Services Limited
Tata Consultancy Services (TCS) excels in orchestrating complex, multi-channel retail environments with its strong software and service delivery platforms. TCS specializes in modular rollouts—enabling agile deployment of AI, IoT, and cloud architectures within various store formats. Its global footprint and commitment to research & development keep TCS at the forefront of connected retail evolution.
5. NTT DATA Corporation
NTT DATA brings advanced technology solutions to the connected retail market, focusing on next-generation RFID, sensor deployments, and cloud-based analytics. With experience across diverse regional markets, NTT DATA implements end-to-end systems for real-time customer insights and seamless operational management. Its robust consultative support and commitment to resilience set NTT DATA apart as a trusted partner in omnichannel transformation.
6. Capgemini SE
Capgemini is renowned for its deep expertise in digital and cloud transformation within retail, emphasizing data unification and customer journey orchestration. Their AI-powered platforms optimize merchandising, inventory control, and personalized marketing. Capgemini’s collaborative approach and agile methodologies position retailers to swiftly adapt to new market realities and consumer preferences.
7. Infosys Limited
Infosys delivers scalable, cloud-based connected store solutions, integrating analytics, AR/VR, and IoT to foster immersive, frictionless customer experiences. With a focus on digital agility, Infosys partners with retailers to accelerate innovation cycles and leverage modular, interoperable technologies. Its investment in intelligent automation and strategic global alliances drives sustained client success in the connected retail marketplace.
8. Cognizant Technology Solutions Corporation
Cognizant is a leader in leveraging AI, machine vision, and orchestration platforms to deliver unified, omnichannel retail experiences. The company is recognized for its customer-centric approach and expertise in integration with legacy and modern retail infrastructure. Cognizant empowers clients to capture, analyze, and act on in-store data for real-time personalization and improved operational efficiency.
9. Atos SE
Atos SE specializes in digital retail transformation through secure cloud, edge analytics, and IoT solutions. Targeting both large enterprises and growing retailers, Atos offers tailored platforms for supply chain optimization, AR-enabled engagement, and robust system integration. Its dedication to data privacy, security, and modular deployments aligns with evolving industry standards and regulatory demands.
10. HCL Technologies Limited
HCL Technologies is a trailblazer in retail-focused technology innovation, delivering intelligent kiosks, dynamic merchandising, and advanced analytics platforms. Known for its flexible deployment modes (cloud, hybrid, on-premises), HCL Technologies offers adaptive, cost-effective solutions suitable for different store sizes and retail verticals. Their consultative support and digital transformation acumen facilitate retailers’ transition into the era of connected experiences.
Conclusion: Unlock Full Competitive Analysis & Market Forecast
These ten market leaders exemplify the future of connected retail, each introducing distinctive capabilities that elevate customer engagement and streamline operations. To succeed in the coming years, retailers must align with the right technology partners and keep pace with market trends and emerging innovations. For an in-depth review of competitive analysis, regional dynamics, segmentation strategies, and actionable roadmaps, access the complete Connected Retail Store Experience Services Market by Component, Deployment Mode, Technology, and Store Format - Global Forecast 2025–2030 report.
Explore the top 10 Connected Retail Store Experience Services companies shaping future retail. Learn about leading market players, trends, and strategic innovation for 2025 and beyond.