+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)

We're here to help

At Research and Markets we believe that satisfied clients are the key to a successful business. We’re here for you 24 hours a day, 365 days per year.

Trusted by The Best

  • Microsoft Corporation
  • Samsung Electronics Co., Ltd.
  • DHL International GmbH
  • Samsonite International S.A.
  • Johnson & Johnson Services, Inc.
  • Ikea Systems B.V.
  • Pirelli & C. SpA
  • Goodyear Tire & Rubber Company
  • Qualcomm Incorporated
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Call Us At

1-800-526-8630   (From U.S. - Toll Free)
1-917-300-0470   (From East Coast U.S.)
+353-1-416-8900   (From rest of world)
+44-20-3973-8888   (From rest of world)

Fax Number

(646) 607-1907

Our Office

Research and Markets,
Guinness Centre, Taylors Lane,
Dublin 8, D08 AH31,
Ireland.

Meet Our Customer Experience Team

John Paul Mc Kenna

Head of Customer Experience
John-Paul joined R&M in 2021, having previously led the EMEA Customer Operations team at GLG. He holds a Distinction grade Master of Science in Applied Psychology from Trinity College, Dublin. Outside the office, he’s passionate about history, architecture, art, travel and literature.
John Paul Mc Kenna

Jason Sherlock

Customer Experience Team Leader
Jason leads our CX Team & believes that positive customer experience does not happen by accident but by design. He served in many client facing roles and understands the importance of good service, using his experience to guide and motivate the team. Outside the office, he enjoys theatre and film.
Jason Sherlock

Francesca Tomasini

Senior Client Success Executive
Francesca is experienced in customer-focused roles, having previously served at PayPal. She has a degree in Business Administration and a Master’s in Public Relations. She’s passionate about providing a high-quality customer experience, in both Italian and English. She loves reading and running.
Francesca Tomasini

Andrea Wright

Customer Support Administrator
Andrea is our Customer Support Administrator and has previously worked in a customer facing role. She has an MA in Journalism and Communications and focuses on our media and academic enquiries. Outside of work Andrea is interested in travelling, books and good food.
Andrea Wright

Becky Hynes

Business Account Executive
Becky has 9 years+ experience in customer-facing roles, most recently serving as a Senior Associate at GLG, where she worked closely with consultancy clients. She also served as an Analyst at Accenture and holds a Degree in Business from the National University of Ireland.
Becky Hynes

Craig Cully

Business Account Executive
Before joining R&M, Craig worked as an escalations manager at Paddy Power Betfair and he understands the importance and urgency of following up. He is passionate about sports & especially loves to watch football.
Craig Cully

Dale Byrne

Business Account Executive
Dale worked for Ireland's leading network provider prior to joining R&M and has a managerial background. He is a skilled Business Account Executive who strives to help clients with their research needs and outside work he loves to follow sports including Football & GAA (Ireland’s national games)
Dale Byrne

Dr. Eman Al Sagheir

Eman holds a degree in medicine from Zawia University, Libya, and has published articles in the medical research field. She has a background in marketing and previously served in a customer-facing role in a telehealth startup. She enjoys travelling and spending time with family.
Dr. Eman Al Sagheir

Farid Baho

Business Account Executive
Farid worked in the tourism sector with leading companies such as Airbnb and Hertz. With more than 10 years of experience in customer relations and product development, he enjoys learning languages and supporting our clients in English, French and Arabic. He holds a degree in family law.
Farid Baho

Hoseok Kang

Business Account Executive
Hoseok has 10 years+ experience in B2B client service and takes pride in delivering exceptional support. He’s fluent in Korean and English and holds a Master's degree in Marketing and bachelor's degrees in Economics, Computer Science, and Education.
Hoseok Kang

Olha Vdovychenko

Business Account Executive
Olha holds a Bachelor's degree in English Philology & Translation from the National Aviation University in Kyiv, Ukraine. She previously served in various marketing and customer-facing roles for U.K, U.S and Ukraine based organisations. Outside work, she enjoys travelling and reading.
Olha Vdovychenko

Join Our Team

We are growing fast!
Learn more about our open positions and what to expect when you apply.
Visit our Careers page.