+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)

We're here to help

At Research and Markets we believe that satisfied clients are the key to a successful business. We’re here for you 24 hours a day, 365 days per year.

Trusted by The Best

  • Microsoft Corporation
  • Samsung Electronics Co., Ltd.
  • DHL International GmbH
  • Samsonite International S.A.
  • Johnson & Johnson Services, Inc.
  • Ikea Systems B.V.
  • Pirelli & C. SpA
  • Goodyear Tire & Rubber Company
  • Qualcomm Incorporated
Call Us At

1-800-526-8630   (From U.S. - Toll Free)
1-917-300-0470   (From East Coast U.S.)
+353-1-416-8900   (From rest of world)
+44-20-3973-8888   (From rest of world)

Fax Number

(646) 607-1907   (From U.S. and Canada)
+353-1-481-1716   (From rest of world)

Our Office

Research and Markets,
Guinness Centre, Taylors Lane,
Dublin 8, D08 AH31,
Ireland.

Meet Our Customer Experience Team

John Paul Mc Kenna

Head of Customer Experience
John-Paul joined R&M in 2021, having previously led the EMEA Customer Operations team at GLG. He holds a Distinction grade Master of Science in Applied Psychology from Trinity College, Dublin. Outside the office, he’s passionate about history, architecture, art, travel and literature.
John Paul Mc Kenna

Martin Counsel

Customer Experience Team Leader
Martin leads our CX Team & ensures that all clients receive an outstanding level of service. He has worked in customer-facing positions for 12+ years. Before coming to R&M he worked with Paddy Power Betfair. Away from work, Martin is a huge sports fan and an avid supporter of Liverpool FC.
Martin Counsel

Andrea Wright

Customer Support Administrator
Andrea is our Customer Support Administrator and has previously worked in a customer facing role. She has an MA in Journalism and Communications and focuses on our media and academic enquiries. Outside of work Andrea is interested in travelling, books and good food.
Andrea Wright

Craig Cully

Business Account Executive
Before joining R&M, Craig worked as an escalations manager at Paddy Power Betfair and he understands the importance and urgency of following up. He is passionate about sports & especially loves to watch football.
Craig Cully

Dale Byrne

Business Account Executive
Dale worked for Ireland's leading network provider prior to joining R&M and has a managerial background. He is a skilled Business Account Executive who strives to help clients with their research needs and outside work he loves to follow sports including Football & GAA (Ireland’s national games)
Dale Byrne

Edel Sharkey

Business Account Executive
Edel has worked in Customer Service roles for the last 10 years and managed multiple sales and marketing teams across Australia. She is very passionate about creating a top-class client experience. When not at R&M, she enjoys traveling and aims to see as much of this world as she can.
Edel Sharkey

Farid Baho

Business Account Executive
Farid worked in the tourism sector with leading companies such as Airbnb and Hertz. With more than 10 years of experience in customer relations and product development, he enjoys learning languages and supporting our clients in English, French and Arabic. He holds a degree in family law.
Farid Baho

Jason Sherlock

Customer Experience Team Leader
Jason worked for Ireland's leading telecoms company before joining R&M. He is a skilled account executive who is keen to have a dialogue about your research needs. After hours, he is passionate about theatre and has a degree in performing arts. He loves a good debate on the Game of Thrones finale!
Jason Sherlock

Jordan Poyser

Business Account Executive
Jordan has 10+ years experience working in various customer-related roles, most recently with BT tech support. Jordan likes to follow up post-sale to ensure the product met your needs. When not in the office, he visits Irish historical sites. Originally from the UK, he remains a Derby County fan.
Jordan Poyser

Justyna Wieczorkowska

Business Account Executive
Justyna is fluent in Polish, English and Norwegian & is happy to help you in any of these languages. She has a MA in Scandinavian Studies. Before joining R&M, she assisted customers for IBM, Google Maps and Medtronic. She loves travelling, with Berlin being her favorite place!
Justyna Wieczorkowska

Laura Sweeney

Business Account Executive
Laura loves finding customized solutions for clients. In the past, she worked for Monster as a B2B customer liaison. She is from the West of Ireland and graduated in Occupational Health & Safety from NUI Galway. She enjoys travelling back to the Czech Republic where she lived for a number of years.
Laura Sweeney

Mariana Ribeiro

Business Account Executive
Mariana has an MBA in Project Management from Dublin Business School. She seeks opportunities to assist clients in Portuguese, English, Spanish & French. She is a member of LATAC & also worked as an International Student Ambassador. She loves travelling and has visited an impressive 24 countries!
Mariana Ribeiro

Scott Kerrigan

Business Account Executive
Scott holds a BCL in Law and Business. He is currently undertaking a PgDip in financial technology from NCI. Before joining our team, Scott resided in Vancouver, Canada, where he served as Team Lead at a tech start-up. He enjoys hiking, reading, and going to the gym.
Scott Kerrigan

Francesca Tomasini

Business Account Executive
Francesca is experienced in customer-focused roles, having previously served at PayPal. She has a degree in Business Administration and a Master’s in Public Relations. She’s passionate about providing a high-quality customer experience, in both Italian and English. She loves reading and running.
Francesca Tomasini

Join Our Team

We are growing fast!
Learn more about our open positions and what to expect when you apply.
Visit our Careers page.