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Meet Our Customer Experience Team

At Research and Markets we believe that satisfied clients are the key to a successful business. Our customer support teams understand the varied needs of our clients and work tirelessly to ensure they are always met.

Aleksandra Bolewska
Aleksandra Bolewska Head of Customer Experience

Aleksandra is our Head of Customer Experience. She joined R&M in 2017 bringing diverse experience from previous roles in easyJet, Google, Oracle & AirBnB. Fluent in Polish & English, she has an MA in Philology, is qualified in Project Management & enjoys experiencing new cultures, food & music.

Martin Counsel
Martin Counsel Customer Experience Team Leader

Martin leads our CX Team & ensures that all clients receive an outstanding level of service. He has worked in customer-facing positions for 12+ years. Before coming to R&M he worked with Paddy Power Betfair. Away from work, Martin is a huge sports fan and an avid supporter of Liverpool FC.

Craig Cully
Craig Cully Business Account Specialist, Payments Associate

Craig is a senior member of our Team and is responsible for facilitating your payments. Before joining R&M, Craig worked as an escalations manager at Paddy Power Betfair and he understands the importance and urgency of following up. He is passionate about sports & especially loves to watch football.

Justyna Wieczorkowska
Justyna Wieczorkowska Business Account Executive

Justyna is fluent in Polish, English and Norwegian & is happy to help you in any of these languages. She has a MA in Scandinavian Studies. Before joining R&M, she assisted customers for IBM, Google Maps and Medtronic. She loves travelling, with Berlin being her favorite place!

Laura Sweeney
Laura Sweeney Business Account Executive

Laura loves finding customized solutions for clients. In the past, she worked for Monster as a B2B customer liaison. She is from the West of Ireland and graduated in Occupational Health & Safety from NUI Galway. She enjoys travelling back to the Czech Republic where she lived for a number of years.

Sean Jordan
Sean Jordan Business Account Executive

Sean has a passion for assisting people which led him to join R&M, where he has worked in a number of customer-facing roles. A graduate of Business & Management from Dublin Institute of Technology, outside of work Sean is an active member of Scouting Ireland & loves hiking the Wicklow Mountains.

Pauline Doyle
Pauline Doyle Business Account Executive

Pauline studied History and Archaeology at University College Dublin. She previously worked in Sky and IDG and was a CCMA nominated team lead. Pauline is active on R&M's Social Committee and is passionate about GAA. She is an avid supporter of charities like Pieta House & the Irish Cancer Society.

Coman Nolan
Coman Nolan Business Account Executive

Coman graduated with a degree in marketing and has vast experience in sales. He is a passionate advocate of creating innovative marketing solutions to help meet customer needs. When he isn't working, you'll find Coman hitting the slopes on his snowboard, playing hurling and relaxing watching golf.

Jason Sherlock
Jason Sherlock Business Account Executive

Jason worked for Ireland's leading telecoms company before joining R&M. He is a skilled account executive who is keen to have a dialogue about your research needs. After hours, he is passionate about theatre and has a degree in performing arts. He loves a good debate on the Game of Thrones finale!

Jordan Poyser
Jordan Poyser Business Account Executive

Jordan has 10+ years experience working in various customer-related roles, most recently with BT tech support. Jordan likes to follow up post-sale to ensure the product met your needs. When not in the office, he visits Irish historical sites. Originally from the UK, he remains a Derby County fan.

Mariana Ribeiro
Mariana Ribeiro Business Account Executive

Mariana has an MBA in Project Management from Dublin Business School. She seeks opportunities to assist clients in Portuguese, English, Spanish & French. She is a member of LATAC & also worked as an International Student Ambassador. She loves travelling and has visited an impressive 24 countries!

Customer Focused