Terms and Conditions

Research and Markets and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Researchandmarkets.com, you accept these conditions. Please read them carefully. We reserve the right from time to time to make changes to these Terms and Conditions at our absolute discretion. The Terms and Conditions applying to each transaction with us are those which are available on the website at the time that you placed your order and it is your responsibility to check the Terms and Conditions before placing an order.

Privacy

Our Privacy Notice is at the foot of these Terms and Conditions and governs your visit to Researchandmarkets.com. Please read it carefully so that you understand our practices.

Electronic Communications

When you visit Researchandmarkets.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Research and Markets or its respective owners and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Research and Markets and protected by international copyright laws. You may not copy or use any of these marks, logos or trade names without the express prior written consent of the owner. All software used on this site is the property of Research and Markets or its software suppliers and protected by international copyright laws. You agree not to copy, reproduce, duplicate, sell, resell, or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site. You may not re-use and/or extract part of the content of this website without Research and Markets’ express consent in writing. In particular, you may not utilise any data mining, robots or similar search and extraction tools for re-use of any substantial part of this website without Research and Markets’ express consent in writing. You may not use substantial parts of this website (for example product listing and prices) on your own website without our express consent in writing.

Our Contract

Once you successfully place an order for a product listed on our website, payment for that product becomes due and owing immediately. Notwithstanding the fact that the product will not be despatched until monies are received in full, you are liable to pay to Research and Markets all monies due on foot of the order. As Research and Markets starts processing your order once it is submitted, we operate a strict no cancellation policy. Research and Markets will not be responsible for any delay or failure to comply with our obligations under our contract with you where such delay or failure arises from any cause which is beyond our reasonable control.

License and Site Access

Research and Markets grants you a limited revocable license to create a link to the home page of Researchandmarkets.com provided that the link does not portray Researchandmarkets.com, its associated companies, or its products, in a negative, defamatory, derogatory or misleading way. You may not use any Research and Markets logos, graphics or trade marks as part of the link without our express consent in writing. access and make personal use of this site but not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Research and Markets. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Research and Markets. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Research and Markets and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Research and Markets’ name or trademarks without the express written consent of Research and Markets. Any unauthorised use terminates the permission or license granted by Research and Markets.

Product Descriptions

Research and Markets, and its affiliates attempt to be as accurate as possible. However, Research and Markets does not warrant that product descriptions or other content of this site is accurate, complete, reliable,current, or error-free.

Product Pricing

We offer you consistently low prices on all market research, newsletters, directories, training materials, CD-ROMs, and related products. All prices are listed in EURO, USD and GBP. Despite our best efforts, a small number of the items in our catalogue may be mispriced. Rest assured, however, that we verify prices of products sold and shipped by Research and Markets as part of our shipping procedures.

If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Shipping

Research and Markets can ship to virtually any address in the world. The majority of our products are dispatched electronically. Hardcopy orders, such as books, binders, newsletters, software or CD-ROMS may be dispatched by mail or courier. Hardcopy orders incur an additional shipping charge.

Delivery Time

When you place an order with Research and Markets, we endeavour to deliver the product as soon as possible. Electronic delivery is always the fastest option; the majority of electronic information products are dispatched within 24 hours (unless otherwise specified on our website). Hardcopy products are generally dispatched from the EU or the US, and delivery to some markets may be delayed through local carriers, and local customs. Where possible we encourage clients to order products electronically.

Bulk Discounts

We may be able to offer additional discounts on large orders of a single title or on large orders of many individual titles. If you are purchasing over 5 items please use our Inquiry Form; you will find this form on every product.

Orders/Return Policy

The nature of the information being sold means that Research and Markets cannot accept returns of products once they have been dispatched.

Events may be cancelled due to commercial or organizational reasons. In this case Research and Markets will refund all registration fees which have already been paid. Research and Markets will not refund any charges arising from the delegate having to cancel or rebook transportation or accommodation which he or she has arranged.

Links

This site may contain links to third party Web sites and material from third-party information and content providers. As Research and Markets has no control over such sites and resources, you acknowledge and agree that Research and Markets is not responsible for the availability or otherwise of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that Research and Markets shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such site or resource.

Third Party Content

As a distributor of content published and supplied by third parties, Research and Markets has no editorial control over said content. Such content expresses the opinions, the advice, the services, the offers, the statements, or other information of the authors, and not of Research and Markets

Indemnity

You agree to hold Research and Markets, and its subsidiaries, affiliates, officers, agents, cobranders or other partners, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the Site, your connection to the Site, your violation of the TOS, or your violation of any rights of another.

Applicable Law

By visiting Researchandmarkets.com, you agree that the laws of the Republic of Ireland, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Research and Markets or its affiliates.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED BY RESEARCH AND MARKETS ON AN "AS IS" AND "AS AVAILABLE" BASIS. RESEARCH AND MARKETS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, RESEARCH AND MARKETS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. RESEARCH AND MARKETS DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM RESEARCH AND MARKETS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RESEARCH AND MARKETS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

This notice describes our privacy policy. By visiting Research and Markets, you are accepting and consenting to the practices described in this Privacy Policy.

CONTROLLERS OF PERSONAL INFORMATION

Any personal information provided to or gathered by Research and Markets is controlled by Research and Markets, Guinness Centre, Taylors Lane, Dublin 8, Ireland.

WHAT PERSONAL INFORMATION ABOUT CUSTOMERS DOES RESEARCH AND MARKETS GATHER?

The information we learn from customers helps us personalise and continually improve the delivery of business information. We use the information to handle orders; deliver products and services; process payments, communicate with you about orders, products, services and promotional offers; as well as update our records and generally maintain your account with us. We also use this information to improve our website, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

We may record telephone calls for training and verification purposes.

HERE ARE THE TYPES OF INFORMATION WE GATHER

Information You Give Us: We receive and store any information you enter on our website or give us in any other way. You can select not to provide certain information on our website. However, doing so may restrict the features that we are able to provide you. We use the provided information for such purposes as responding to your requests, communicating with you, customising future shopping for you, and improving our products.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies", and we obtain certain types of information when your web browser accesses Research and Markets. Note: Your browsing and purchasing patterns for market research information may be commercially sensitive. We recognise this. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at Research and Markets if we cannot recognise you, we want you to be aware that these tools exist.

E-mail Communications: To help us make e-mails more useful and interesting, we may receive a confirmation when you open e-mail from Research and Markets if your computer supports such capabilities.

Information from Other Sources: We might receive information about you or your organisation to the extent permitted by law, we obtain (or may obtain) information about you from other third party sources. We combine such third party sourced information with information we have obtained about you from our site, we will treat the combined information in accordance with the practices described under this Privacy Policy, plus any additional restrictions imposed by the source of the data.

DOES RESEARCH AND MARKETS SHARE THE INFORMATION IT RECEIVES?

Information about our customers is an important part of our business and we do not share or sell it to third parties. Research and Markets shares customer information only as described below.

Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Those can include providing customer service, fulfilling orders, processing credit card payments and analysing data. They have access to personal information needed to perform their functions, and may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable data protection laws.

Business Transfers: As we continue to develop our business, we might buy or sell subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy unless the customer consents otherwise.

IS PERSONAL DATA TRANSFERRED OUTSIDE OF THE EU/EEA?

The personal data that we collect from you may be transferred to, and stored outside the European Union (“EU”) and the European Economic Area (“EEA”). It may also be processed by staff operating outside the EU/EEA who work for us or for one of our suppliers, in which case the other country's data protection laws will have been approved as adequate by the European Commission or other applicable safeguards are in place.

Some of our third party service providers explicitly state that they transfer personal data outside of the EU/EEA. Examples of these service providers and with their legal basis for each transfer are listed below:

  • Google Analytics – (EU-US Privacy Shield)
  • Amazon Web Services, Inc.– (EU-US Privacy Shield)
  • Fastly Inc. – (EU-US Privacy Shield)

WHAT ABOUT COOKIES?

Cookies are identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser and provide additional features such personalised information, and storage of items in your shopping cart between visits. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of Research and Markets' best features, and we recommend that you leave them turned on.

HOW SECURE IS INFORMATION ABOUT ME?

Research and Markets takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including secure hosting of our website, virus and malware protections and encryption of data in transit using TSL (Transport Layer Security) certificates.

We restrict access to personal information to Research and Markets' employees, contractors, agents and suppliers who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.

OPT-IN/OPT-OUT

If you do not want to receive e-mail correspondence from us, please visit click the unsubscribe link provided at the bottom of any of our marketing emails. If you encounter any problem or need additional help, please contact us. If you wish to receive e-mail or other mail from us, please visit: Register Page

FOR HOW LONG IS PERSONAL DATA RETAINED?

Different types of personal data are retained for different periods of time. Personal data is retained for only as long as Research and Markets has a legitimate basis to retain the data.

  • Personal data you provide when signing up for our email marketing lists is retained until such time as you unsubscribe. After you unsubscribe, we retain minimal information to ensure you stay unsubscribed.
  • Personal data provided as part of a contract between us is retained for a period of 7 years after the contract has ended.

YOUR RIGHTS

Under current data protection laws and under GDPR you have certain rights. These include:

Right to Access: You may request a copy of all personal data held about you by Research and Markets.

Right to Rectify: You have the right to ask Research and Markets to correct any inaccuracies in the personal data held about you.

Right to Erasure: You have the right to ask that we erase any personal data we are processing about you. Please note that we may still be legally allowed or obliged to retain your information in instances such as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and defend or establish a legal claim.

Right to Restrict: In certain circumstances, you have the right to request that we restrict the processing of your personal data.

Right to object: In certain circumstances, you have the right to object to our processing of your personal data.

Right Not to be Subjected to Automated Decision Making: You have the right not to be subjected to automated decision making where the decision has legal or significant effects.

Right to Withdraw Consent: Where we are processing your personal data on the basis of your consent, you have the right to withdraw your consent at any time.

How to Exercise Your Rights: Please contact us at dataprotection(at)researchandmarkets.com and provide us with as much information as possible to enable us to complete your request.

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