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BPO Services in Australia

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    Report

  • 48 Pages
  • October 2024
  • Region: Australia
  • MarketLine
  • ID: 6034502
Description Jump to:
BPO Services in Australia industry profile provides top-line qualitative and quantitative summary information including: market size (value 2018-23, and forecast to 2028). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights

  • Business Process Outsourcing (BPO) services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, knowledge process outsourcing, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The Australian BPO services market recorded revenues of $9.3 billion in 2023, representing a compound annual growth rate (CAGR) of 6.2% between 2018 and 2023.
  • The hr outsourcing segment accounted for the market's largest proportion in 2023, with total revenues of $3.4 billion, equivalent to 36.2% of the market's overall value.
  • In 2023, Australia accounted for a share of 9.0% of the Asia-Pacific BPO services market.

Scope

  • Save time carrying out entry-level research by identifying the size, growth, and leading players in the bpo services market in Australia
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Australia
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the Australia bpo services market with five year forecasts

Reasons to Buy

  • What was the size of the Australia bpo services market by value in 2023?
  • What will be the size of the Australia bpo services market in 2028?
  • What factors are affecting the strength of competition in the Australia bpo services market?
  • How has the market performed over the last five years?
  • How large is Australia’s bpo services market in relation to its regional counterparts?

Table of Contents

1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What are the strengths of leading players?
7.4. What are the recent market developments?
8 Company Profiles
8.1. Infosys Ltd
8.2. HCL Technologies Ltd
8.3. ISS AS
8.4. NCR Voyix Corp
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related research
10.4. About the Publisher
List of Tables
Table 1: Australia BPO services market value: $ million, 2018-23
Table 2: Australia BPO services market category segmentation: % share, by value, 2018-23
Table 3: Australia BPO services market category segmentation: $ million, 2018-23
Table 4: Australia BPO services market geography segmentation: $ million, 2023
Table 5: Australia BPO services market value forecast: $ million, 2023-28
Table 6: Infosys Ltd: Key Facts
Table 7: Infosys Ltd: Annual Financial Ratios
Table 8: Infosys Ltd: Key Employees
Table 9: Infosys Ltd: Key Employees Continued
Table 10: HCL Technologies Ltd: Key Facts
Table 11: HCL Technologies Ltd: Annual Financial Ratios
Table 12: HCL Technologies Ltd: Key Employees
Table 13: HCL Technologies Ltd: Key Employees Continued
Table 14: ISS AS: Key Facts
Table 15: ISS AS: Annual Financial Ratios
Table 16: ISS AS: Key Employees
Table 17: NCR Voyix Corp: Key Facts
Table 18: NCR Voyix Corp: Annual Financial Ratios
Table 19: NCR Voyix Corp: Key Employees
Table 20: Australia Size of Population (million), 2019-23
Table 21: Australia Real GDP (constant 2010 prices, $ billion), 2019-23
Table 22: Australia GDP (current prices, $ billion), 2019-23
Table 23: Australia Inflation, 2019-23
Table 24: Australia Consumer Price Index (absolute), 2019-23
Table 25: Australia Exchange Rate, 2018-23
List of Figures
Figure 1: Australia BPO services market value: $ million, 2018-23
Figure 2: Australia BPO services market category segmentation: $ million, 2018-23
Figure 3: Australia BPO services market geography segmentation: % share, by value, 2023
Figure 4: Australia BPO services market value forecast: $ million, 2023-28
Figure 5: Forces driving competition in the BPO services market in Australia, 2023
Figure 6: Drivers of buyer power in the BPO services market in Australia, 2023
Figure 7: Drivers of supplier power in the BPO services market in Australia, 2023
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in Australia, 2023
Figure 9: Factors influencing the threat of substitutes in the BPO services market in Australia, 2023
Figure 10: Drivers of degree of rivalry in the BPO services market in Australia, 2023

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Infosys Ltd
  • HCL Technologies Ltd
  • ISS AS
  • NCR Voyix Corp

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About the BPO Software Market

Business Process Outsourcing (BPO) Software is a type of software that enables companies to outsource certain business processes to third-party vendors. This type of software is used to automate and streamline processes such as customer service, accounting, payroll, and human resources. It can also be used to manage customer relationships, track sales, and manage inventory. BPO Software can help companies reduce costs, improve efficiency, and increase customer satisfaction. The BPO Software market is highly competitive, with many vendors offering a variety of solutions. Companies can choose from a range of products, including cloud-based solutions, on-premise solutions, and hybrid solutions. Vendors also offer a range of services, such as consulting, implementation, and training. Some of the leading companies in the BPO Software market include Oracle, SAP, IBM, Microsoft, and Accenture. Other notable vendors include Genpact, Wipro, Infosys, and HCL Technologies. Show Less Read more

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