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North America B2C E-Commerce Delivery 2023

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    Report

  • 42 Pages
  • January 2023
  • Region: North America
  • yStats GmbH & Co. KG
  • ID: 5118507

In North America, Canada Leads in Terms of Delivery Speed in 2023

The use of online grocery delivery services in North America is decreasing post-pandemic

During the pandemic online and delivery orders in the U.S. experienced a significant increase across various online delivery channels. Now, with the pandemic subsiding, in-person shopping is gaining popularity again across North America and a bigger share of U.S. consumers decreased their online grocery purchases between 2021 and 2022 when compared to the share of consumers that increased online grocery purchases in the same period. Regardless of the decreasing number of consumers purchasing groceries online, the grocery B2C delivery market in the U.S. is still forecasted to grow in the coming years.

Canada displays a faster delivery speed than the U.S.

As delivery speed remains among the main concerns of online shoppers in North America, businesses in the U.S. and Canada are trying to keep up with the demand. So far, Canada leads this race with a shorter average delivery time than the U.S. in 2022. Another area in which Canada maintains a strong position is the use of alternative delivery methods such as collection points. More online shoppers in Canada made use of collection point deliveries, with the share of Canadian collection point users being almost three-times the U.S. share. 

Questions Covered in the report:

  • Which country in North America leads in terms of delivery speed in 2022?
  • What is the distribution of collection point use in the U.S. and Canada in 2022?
  • In 2021, which delivery-related factors encouraged the completion of an online purchase in the U.S. and Canada?
  • Which was the most preferred delivery location in the U.S. in 2021?
  • What is the forecasted value of the grocery delivery B2C E-Commerce market in the U.S. in 2025?

Countries Covered: USA and Canada.

Please note: For this report, the purchase of an Enterprise license allows up to ten worldwide users of an organization access to the report

 

Table of Contents


1. Management Summary
2. Regional Development
  • Retail E-Commerce Sales Worldwide, by Region, incl. North America, in USD billion, 2020f
  • Total Retail Sales Value Loss Worldwide, by Region incl. North America, in USD billion, 2020f Compared to 2019
  • E-Commerce Share of Total Retail Sales in North America, by Country, in %, 2019-2022f
  • Selected Omnichannel Shopping Activities Conducted By Internet Users in North America Since The COVID-19 Outbreak, in % of Internet Users, April 2020


3. USA
3.1. Overview
  • COVID-19 Impact on B2C E-Commerce Sales, June 2020


3.2. Impact on B2C E-Commerce Sales & Shares
  • Total Adjusted Retail Sales and E-Commerce Sales, in USD million, E-Commerce Share of Total Retail Sales, in %, and Change from Same Quarter a Year Ago, in %, Q1 2018 - Q1 2020
  • Total Adjusted Retail Sales, in USD million, by Kind of Business, incl. Non-Store Retailers, and Change from 2019, in %, March 2020-May 2020
  • Consumer Spending Forecast, incl. Real Consumer Spending Change, by Type of Goods, Net Household Wealth, Unemployment Rate, and Consumer Price Index, 2019 - 2025f
  • Total Retail Sales Growth Forecast, by Pre-COVID-19 and COVID-19 Forecasts, 2019 - 2022f
  • Total Retail Sales, in USD billion, and Year-on-Year Change, in %, 2018 - 2022f
  • Retail E-Commerce Sales Growth Forecast, by Pre-COVID-19 and COVID-19 Forecasts, 2019 - 2022f
  • Retail E-Commerce Sales, in USD billion, and Year-on-Year Change, in %, 2018 - 2022f
  • E-Commerce Share of Total Sales Forecast, by Pre-COVID-19 and COVID-19 Forecasts, 2019 - 2022f


3.3. Impact on Online Shoppers
  • Share of Consumers Shopping Online More Frequently as A Result of The Coronavirus Outbreak, in %, March 2020
  • Breakdown of Changes in Online Shopping Due To The COVID-19 Outbreak, March 2020 & April 2020
  • Change in Online and In-Store Shopping Following COVID-19, in % of Consumers, by Generation, June 2020
  • Share of Consumers Planning to Purchase Essential Goods Online After COVID-19, by Generation, in %, May 2020
  • Breakdown of Expected Increase/Decrease in Online Shopping Post-COVID-19 Compared to Before, by Grocery and Non-Grocery, in % of Consumers, April/May 2020


3.4. Impact on B2C E-Commerce Product Segments & Online Verticals
  • Product Categories Purchased Online During The COVID-19 Outbreak, in % of Online Shoppers, April 2020
  • Top 2 Product Categories by Retail E-Commerce Sales Growth Amid COVID-19, in %, by Pre-COVID-19 Forecast and COVID-19 Forecast, in %, 2020f vs. 2019
  • Share of Adults Purchasing Selected Product Categories Online, by Before COVID-19 and After COVID-19, in %, June 2020
  • Net Purchase Intent During Coronavirus Pandemic Over the Next Two Weeks, By Selected Categories, By Online And In-Store, in Percentage Points, March 30 – April 5, 2020
  • Overview of COVID-19 Impact on Digital Gaming and OTT Services, June 2020
  • Overview of COVID-19 Impact on Fashion & Food Delivery, June 2020
  • Overview of COVID-19 Impact on Online Groceries, June 2020, and Share of Consumers Purchased Groceries Online, in %, March 2020
  • Selected Digital Activities Conducted More Often Or Tried For the First Time Since the COVID-19 Outbreak, in % of Adults, June 2020
  • Share of Adults Who Plan Increase or Decrease Their Use of Selected Activities, incl. Shopping Online for Groceries and Non-Groceries After COVID-19 Compared to Before, in %, June 2020
  • Share of Adults Who Just Started Using or Are Using Selected Food Delivery Offers More Following The Outbreak, in %, June 2020
  • Expected Change in Preference for Food Services Due to COVID-19 Outbreak, in % of Consumers, Week Ending March 6 & Week Ending March 13, 2020
  • Breakdown of Changes in Online Food Shopping Behaviors Due to Coronavirus Pandemic, in % of Grocery Shoppers, March 2020
  • Change in Number of Downloads of Selected Grocery Delivery Apps, in %, Mid-March 2020 Compared to February 2020
  • Overview of COVID-19 Impact on Online Travel, June 2020 and Online Travel Sales, 2018-2022f


3.5. Impact on Cross-Border & Omnichannel Shopping
  • Overview of Changes in Cross-Border Online Shopping During COVID-19, April 2020
  • Change in Usage of Selected Omnichannel and Contactless Shopping Methods Since COVID-19, in % of Consumers, May 2020


3.6. Impact on Online Payment
  • E-Commerce Payment Methods Most Used And Used For The First Time During The COVID-19 Outbreak, in % of Online Shoppers, April 2020
  • COVID-19-Related Fraud Losses, in USD million, and Number of Reported Cases, by Top 5 Complaint Categories and Total, January 1 - June 8, 2020
  • Payment Methods In The COVID-19-Related Fraud, incl. Losses, in USD million, and Number of Reported Cases, January 1 - June 8, 2020
  • Precautions Taken by Consumers Due To COVID-19 When Shopping In-Store, in % of Consumers, March 2020
  • Perceived Importance of the Contactless Feature in Credit Cards, in % of Consumers, by Pre COVID-19 and on March 3, 2020
  • Consumers Who Tried Contactless Payments for the First Time During The Pandemic, in % of All Consumers, and Consumers Who Would Keep Using Contactless Payments After The Pandemic, in % of First-Time Users, March 2020
  • Share of SMBs Seeing an Increase in Contactless Payments Since the COVID-19 Pandemic, in %, March 2020


3.7. Impact on B2C E-Commerce Delivery
  • COVID-19 Impact on E-Commerce Delivery, June 2020, and Share of Adults Who Used Contactless Delivery, by Generation, in %, May 2020
  • Top 3 E-Commerce Delivery Methods Used Since The COVID-19 Outbreak, in % of Online Shoppers, May 2020
  • Share of Online Shoppers Willing to Give Retailers More Time to Deliver Items, in %, April 2020


3.8. Impact on B2C E-Commerce Players
  • COVID-19 Impact on Top 2 B2C E-Commerce Companies, June 2020
  • Online Merchants Purchased From During COVID-19 Outbreak, in % of Online Shoppers, April 2020
  • Top 10 Retailers by E-Commerce Market Share, in %, 2020f (Post-COVID Forecast)
  • Share of Adults Who Shopped on a New Website Since COVID-19, by Basics and Non-Basics, and Who Intend to Continue, in %, June 2020


4. Canada
4.1. Overview
  • COVID-19 Impact on B2C E-Commerce Sales, June 2020


4.2. Impact on B2C E-Commerce Sales & Share
  • Total Retail Sales, in CAD billion, Retail E-Commerce Sales, in CAD billion, and Year-on-Year Change, December 2019 - April 2020
  • E-Commerce Share of Total Retail Sales, in %, December 2019 - April 2020
  • Retail E-Commerce Sales, in CAD billion, and Year-on-Year Change, in %, 2018 - 2022f
  • E-Commerce Share of Retail Sales, in %, 2019 - 2024f


4.3. Impact on B2C E-Commerce Products & Online Verticals
  • B2C E-Commerce Sales Growth in Selected Segments, in %, During March 11 - May 3, 2020, Compared to The Same Period in 2019
  • Breakdown of Change in Frequency of Ordering Home Food Delivery Since The Outbreak, in % of Internet Users, April 2020


4.4. Impact on M-Commerce & Cross-Border Shopping
  • M-Commerce Share of Retail E-Commerce Sales, in %, 2019e & 2020f
  • Share of Online Shoppers Buying Domestically and Cross-Border, by Seller Location, in %, 2019
  • Overview of Changes in Cross-Border Online Shopping During COVID-19, April 2020


4.5. Impact on Online Payment
  • E-Commerce Payment Methods Most Used And Used For The First Time During The COVID-19 Outbreak, in % of Online Shoppers, April 2020
  • Average Number of E-Transfers via Interac per Month, in millions, 2019 & March 2020


4.6. Impact on B2C E-Commerce Players
  • Share of Online Shoppers Buying on Domestic Marketplaces, and Share of Online Retailers Selling on Marketplaces, in %, 2019
  • Top 6 Domestic Marketplaces Purchased From, in % of Online Shoppers Who Purchased from a Marketplace, 2019
  • Breakdown of Changes in Frequency of Buying Online From Selected E-Commerce Retailer Types Since COVID-19 Outbreak, in % of Internet Users, April 2020
  • Share of Adults Who Shopped on a New Website Since COVID-19, by Basics and Non-Basics, and Who Intend to Continue, in %, May 2020

Samples

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Companies Mentioned

A selection of companies mentioned in this report includes:

  • Best Buy
  • Canada post
  • FedEx
  • Lowe’s
  • Macy’s
  • Nordstrom
  • Target
  • The Home Depot
  • UPS
  • USPS
  • Walmart Inc.

Methodology

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