Civic Services Market Report 2025

This Civic Services market report provides a comprehensive analysis of the market’s characteristics, size, and growth, including segmentation, regional and country-level breakdowns, competitive landscape, market shares, trends, and strategies. It also tracks historical and forecasted market growth across various geographies.

The civic services market size has grown strongly in recent years. It will grow from $1.12 trillion in 2024 to $1.19 trillion in 2025 at a compound annual growth rate (CAGR) of 6%. The growth in the historic period can be attributed to population growth, urbanization, government initiatives, infrastructure development.

The civic services market size is expected to see strong growth in the next few years. It will grow to $1.47 trillion in 2029 at a compound annual growth rate (CAGR) of 5.3%. The growth in the forecast period can be attributed to digital transformation, aging population, sustainability and green practices, healthcare innovation, education technology. Major trends in the forecast period include digital transformation of government, sustainability and green practices, healthcare innovation, education technology, smart cities.

The expansion of NGOs (non-governmental organizations) and charitable organizations is poised to be a key driver of growth in the civic services market. These independent, not-for-profit entities contribute to an increase in donations, which, in turn, fuels the growth of the civic services sector. For instance, the global population donating to NGOs is projected to reach 2.5 billion by 2030, a significant rise from 1.4 billion in 2014. Moreover, the global market for NGOs and charitable organizations is anticipated to grow from $288.97 billion in 2022 to $369.21 billion by 2027. As a result, the expansion of NGOs and charitable organizations is anticipated to be a catalyst for the growth of the civic services market.

The civic services market is poised for growth, primarily driven by increased donations to faith-based, educational, and health organizations. Donations to these types of organizations represent financial or material contributions provided by individuals, businesses, or other entities to support their missions and activities. These donations play a crucial role in sustaining civic services that are vital for the well-being of communities. For example, in 2022, based on data from the Lilly Family School of Philanthropy, a university in Indiana, contributions to religious organizations saw a 5.2% growth between 2021 and 2022, reaching an estimated $143.57 billion. Additionally, corporate donations increased by 3.4% in 2022, amounting to a total of $29.48 billion. Consequently, the upsurge in donations to faith-based, educational, and health organizations is a key driver of growth in the civic services market.

Major companies operating in the civic services market are focusing on the development of innovative solutions, such as mobile applications for civic services, to enhance citizen engagement, streamline access to government services, and improve overall efficiency in public service delivery. A mobile application for civic services is a digital platform designed to facilitate interactions between citizens and local governments or civic authorities through mobile devices. For instance, in August 2023, the Municipal Corporation of Delhi (MCD), an India-based governing body, launched the 'MCD 311' mobile application to improve civic services and foster better citizen engagement. Inaugurated by Lt Governor Anil Baijal on August 25, 2023, the app enables residents to easily report municipal issues such as illegal waste disposal, potholes, and malfunctioning streetlights. Complaints are monitored by multiple agencies to ensure timely resolutions, with a commitment to address municipal waste complaints within 24 hours. This initiative aims to promote transparency and accountability in governance while empowering citizens to actively participate in enhancing their urban environment.

Similarly, major companies in the civic services market are also focusing on the development of streamlined platforms for civic services to improve citizen engagement, simplify access to government services, and enhance public service delivery efficiency. A streamlined platform for civic services refers to an integrated digital system designed to simplify the delivery of public services to citizens. For example, in July 2024, the Noida Authority, an India-based governing body, launched the Noida One app to improve civic services in Noida. The app provides residents with a consolidated platform to access a variety of municipal services. Featuring a user-friendly interface, it integrates multiple services, offers real-time updates on civic issues, and includes a feedback mechanism for users to share their experiences. This initiative underscores the government's commitment to leveraging technology to improve governance and enhance the quality of life for citizens in the region.

Major companies operating in the civic services market include The Southern Baptist Convention, United Nations International Children's Emergency Fund, Feeding America, American Red Cross, Open Society Foundations, William and Flora Hewlett Foundation, Republican Party, Democratic Party, Wellcome Trust, Ford Foundation, Young Men's Christian Association, Boys & Girls Clubs of America, American Cancer Society, The Salvation Army, World Food Programme, Rotary International, Habitat for Humanity International, Goodwill Industries International, United Way Worldwide, The Nature Conservancy, The Humane Society of the United States, The Sierra Club Foundation, The Carter Center, The Pew Charitable Trusts, The Rockefeller Foundation, The MacArthur Foundation, The Carnegie Corporation of New York, The Kresge Foundation, The Andrew W. Mellon Foundation, The John D. and Catherine T. MacArthur Foundation.

Civic services encompass activities aimed at community welfare, education, and charitable purposes, and they do not involve the exchange of physical goods or commodities. These services encompass a wide range of functions, including organizing and promoting religious activities, offering support to various causes through grants, advocating for social and political issues, and protecting the interests of their members.

The primary categories of civic services include religious organizations, non-governmental organizations (NGOs) and charitable organizations, political organizations and unions, as well as associations. Religious organizations are voluntary, nonprofit groups that derive their identity and mission from a religious or spiritual tradition, and they can operate as registered or unregistered entities. Donations to these organizations can be made through various channels, both online and offline, and their operations may span domestic and international locations.

The civic services market research report is one of a series of new reports that provides civic services market statistics, including civic services industry global market size, regional shares, competitors with a civic services market share, detailed civic services market segments, market trends and opportunities, and any further data you may need to thrive in the civic services industry. This civic services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Asia-Pacific was the largest region in the civic services market in 2024. North America was the second-largest region in the global civic services market. The regions covered in the civic services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa. The countries covered in the civic services market report are Australia, China, India, Indonesia, Japan, South Korea, Bangladesh, Thailand, Vietnam, Malaysia, Singapore, Philippines, Hong Kong, New Zealand, USA, Canada, Mexico, Brazil, Chile, Argentina, Colombia, Peru, France, Germany, UK, Austria, Belgium, Denmark, Finland, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Russia, Czech Republic, Poland, Romania, Ukraine, Saudi Arabia, Israel, Iran, Turkey, UAE, Egypt, Nigeria, South Africa.

The civic services market consists of revenues earned by entities that organize and promote religious activities, support various causes through grant-making, advocate various social and political causes, and promote and defend the interests of their members. The civic services market includes establishments such as community associations or organizations, ethnic associations, fraternal associations or lodges, girl guiding organizations, history societies, scouting organizations, retirement associations, and others. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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