+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)

LAMEA Cloud Information Technology Service Management Market Size, Share & Industry Analysis Report By Component, By Enterprise Size, By Technology, By Vertical, By Country and Growth Forecast, 2025 - 2032

  • PDF Icon

    Report

  • 223 Pages
  • June 2025
  • Region: Africa, Middle East
  • Marqual IT Solutions Pvt. Ltd (KBV Research)
  • ID: 6107892
Description Jump to:
The Latin America, Middle East and Africa Cloud Information Technology Service Management Market is expected to witness market growth of 18.7% CAGR during the forecast period (2025-2032).

The Brazil market dominated the LAMEA Cloud Information Technology Service Management Market by country in 2024, and is expected to continue to be a dominant market till 2032; thereby, achieving a market value of $843.4 million by 2032. The Argentina market is showcasing a CAGR of 19.3% during 2025-2032. Additionally, the UAE market would register a CAGR of 17.5% during 2025-2032.



One prominent trend is the integration of Artificial Intelligence (AI) and automation into cloud ITSM platforms. AI enhances ITSM processes by enabling predictive analytics, intelligent automation, and real-time decision-making. This integration allows for more efficient incident management, service request handling, and problem resolution, leading to improved operational efficiency and user satisfaction. The adoption of AI-driven virtual assistants and chatbots further augments the responsiveness of IT support functions, providing users with immediate assistance and reducing the workload on IT staff.

Another significant trend is the increasing demand for flexible and scalable ITSM solutions, particularly among small and medium-sized enterprises (SMEs). Cloud-based ITSM platforms offer SMEs the ability to access enterprise-grade service management tools without the need for substantial infrastructure investments. This accessibility enables SMEs to streamline their operations, enhance customer service, and remain competitive in a rapidly evolving digital landscape.

The Latin America, Middle East, and Africa (LAMEA) region has witnessed a significant transformation in its Information Technology Service Management (ITSM) landscape, primarily driven by the adoption of cloud-based solutions. The evolution of the LAMEA cloud ITSM market is further characterized by the integration of advanced technologies such as Artificial Intelligence (AI) and automation. These innovations have revolutionized service delivery by facilitating predictive analytics, automated incident management, and improved user experiences. The Latin America, Middle East, and Africa (LAMEA) Cloud Information Technology Service Management (ITSM) market is undergoing significant transformation, driven by technological advancements and evolving business needs. One of the most prominent strategies is regional expansion through strategic alliances and local partnerships. Therefore, The LAMEA Cloud ITSM market is evolving through collaboration, innovation, adaptability, and regional customization to seize emerging opportunities.

List of Key Companies Profiled

  • Amazon Web Services, Inc.
  • Microsoft Corporation
  • Google LLC
  • Alibaba Cloud (Alibaba Group Holding Limited)
  • Oracle Corporation
  • IBM Corporation
  • Tencent Holdings Ltd.
  • Salesforce, Inc.
  • Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
  • Hewlett Packard Enterprise Company

Market Report Segmentation

By Component

  • Solution
  • Services

By Enterprise Size

  • Large Enterprise
  • Small & Medium Enterprises (SMEs)

By Technology

  • Network Management
  • Database Management System
  • Performance Management
  • Configuration Management
  • Other Technology

By Vertical

  • BFSI
  • IT & Telecom
  • Healthcare
  • Retail & E-Commerce
  • Energy & Utilities
  • Government
  • Other Vertical

By Country

  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA

Table of Contents

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 LAMEA Cloud Information Technology Service Management Market, by Component
1.4.2 LAMEA Cloud Information Technology Service Management Market, by Enterprise Size
1.4.3 LAMEA Cloud Information Technology Service Management Market, by Technology
1.4.4 LAMEA Cloud Information Technology Service Management Market, by Vertical
1.4.5 LAMEA Cloud Information Technology Service Management Market, by Country
1.5 Methodology for the Research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.2.4 Geographical Expansion
4.3 Market Share Analysis, 2024
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2021-2025)
4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2021, Jul - 2025, May) Leading Players
4.5 Porter Five Forces Analysis
Chapter 5. Value Chain Analysis of Cloud Information Technology Service Management Market
5.1 Technology Development & Innovation
5.2 Compliance & Cybersecurity Management
5.3 Cloud Infrastructure Providers
5.4 Software Platform Development
5.5 System Integration & Customization
5.6 Deployment & Delivery (SaaS Model)
5.7 ITSM Consulting & Professional Services
5.8 End-User Training & Support
5.9 Monitoring, Analytics & Continuous Improvement
Chapter 6. Key Customer Criteria - LAMEA Cloud Information Technology Service Management Market
6.1 Functionality & Integration Capabilities
6.2 Scalability & Flexibility
6.3 Security & Compliance
6.4 Performance & Usability
6.5 Intelligence & Automation
6.6 Total Cost of Ownership (TCO)
6.7 Vendor Reliability & Support
6.8 Deployment Speed and Customization
Chapter 7. LAMEA Cloud Information Technology Service Management Market by Component
7.1 LAMEA Solution Market by Country
7.2 LAMEA Services Market by Country
Chapter 8. LAMEA Cloud Information Technology Service Management Market by Enterprise Size
8.1 LAMEA Large Enterprise Market by Country
8.2 LAMEA Small & Medium Enterprises (SMEs) Market by Country
Chapter 9. LAMEA Cloud Information Technology Service Management Market by Technology
9.1 LAMEA Network Management Market by Country
9.2 LAMEA Database Management System Market by Country
9.3 LAMEA Performance Management Market by Country
9.4 LAMEA Configuration Management Market by Country
9.5 LAMEA Other Technology Market by Country
Chapter 10. LAMEA Cloud Information Technology Service Management Market by Vertical
10.1 LAMEA BFSI Market by Country
10.2 LAMEA IT & Telecom Market by Country
10.3 LAMEA Healthcare Market by Country
10.4 LAMEA Retail & E-Commerce Market by Country
10.5 LAMEA Energy & Utilities Market by Country
10.6 LAMEA Government Market by Country
10.7 LAMEA Other Vertical Market by Country
Chapter 11. LAMEA Cloud Information Technology Service Management Market by Country
11.1 Brazil Cloud Information Technology Service Management Market
11.1.1 Brazil Cloud Information Technology Service Management Market by Component
11.1.2 Brazil Cloud Information Technology Service Management Market by Enterprise Size
11.1.3 Brazil Cloud Information Technology Service Management Market by Technology
11.1.4 Brazil Cloud Information Technology Service Management Market by Vertical
11.2 Argentina Cloud Information Technology Service Management Market
11.2.1 Argentina Cloud Information Technology Service Management Market by Component
11.2.2 Argentina Cloud Information Technology Service Management Market by Enterprise Size
11.2.3 Argentina Cloud Information Technology Service Management Market by Technology
11.2.4 Argentina Cloud Information Technology Service Management Market by Vertical
11.3 UAE Cloud Information Technology Service Management Market
11.3.1 UAE Cloud Information Technology Service Management Market by Component
11.3.2 UAE Cloud Information Technology Service Management Market by Enterprise Size
11.3.3 UAE Cloud Information Technology Service Management Market by Technology
11.3.4 UAE Cloud Information Technology Service Management Market by Vertical
11.4 Saudi Arabia Cloud Information Technology Service Management Market
11.4.1 Saudi Arabia Cloud Information Technology Service Management Market by Component
11.4.2 Saudi Arabia Cloud Information Technology Service Management Market by Enterprise Size
11.4.3 Saudi Arabia Cloud Information Technology Service Management Market by Technology
11.4.4 Saudi Arabia Cloud Information Technology Service Management Market by Vertical
11.5 South Africa Cloud Information Technology Service Management Market
11.5.1 South Africa Cloud Information Technology Service Management Market by Component
11.5.2 South Africa Cloud Information Technology Service Management Market by Enterprise Size
11.5.3 South Africa Cloud Information Technology Service Management Market by Technology
11.5.4 South Africa Cloud Information Technology Service Management Market by Vertical
11.6 Nigeria Cloud Information Technology Service Management Market
11.6.1 Nigeria Cloud Information Technology Service Management Market by Component
11.6.2 Nigeria Cloud Information Technology Service Management Market by Enterprise Size
11.6.3 Nigeria Cloud Information Technology Service Management Market by Technology
11.6.4 Nigeria Cloud Information Technology Service Management Market by Vertical
11.7 Rest of LAMEA Cloud Information Technology Service Management Market
11.7.1 Rest of LAMEA Cloud Information Technology Service Management Market by Component
11.7.2 Rest of LAMEA Cloud Information Technology Service Management Market by Enterprise Size
11.7.3 Rest of LAMEA Cloud Information Technology Service Management Market by Technology
11.7.4 Rest of LAMEA Cloud Information Technology Service Management Market by Vertical
Chapter 12. Company Profiles
12.1 Amazon Web Services, Inc. (Amazon.com, Inc.)
12.1.1 Company Overview
12.1.2 Financial Analysis
12.1.3 Segmental and Regional Analysis
12.1.4 Recent Strategies and Developments
12.1.4.1 Partnerships, Collaborations, and Agreements
12.1.5 SWOT Analysis
12.2 Microsoft Corporation
12.2.1 Company Overview
12.2.2 Financial Analysis
12.2.3 Segmental and Regional Analysis
12.2.4 Research & Development Expenses
12.2.5 Recent Strategies and Developments
12.2.5.1 Partnerships, Collaborations, and Agreements
12.2.5.2 Product Launches and Product Expansions
12.2.5.3 Acquisition and Mergers
12.2.6 SWOT Analysis
12.3 Google LLC
12.3.1 Company Overview
12.3.2 Financial Analysis
12.3.3 Segmental and Regional Analysis
12.3.4 Research & Development Expenses
12.3.5 Recent Strategies and Developments
12.3.5.1 Partnerships, Collaborations, and Agreements
12.3.5.2 Acquisition and Mergers
12.3.6 SWOT Analysis
12.4 Alibaba Cloud (Alibaba Group Holding Limited)
12.4.1 Company Overview
12.4.2 Financial Analysis
12.4.3 Segmental Analysis
12.4.4 Recent Strategies and Developments
12.4.4.1 Partnerships, Collaborations, and Agreements
12.4.4.2 Geographical Expansions
12.4.5 SWOT Analysis
12.5 Oracle Corporation
12.5.1 Company Overview
12.5.2 Financial Analysis
12.5.3 Segmental and Regional Analysis
12.5.4 Research & Development Expense
12.5.5 Recent Strategies and Developments
12.5.5.1 Partnerships, Collaborations, and Agreements
12.5.6 SWOT Analysis
12.6 IBM Corporation
12.6.1 Company Overview
12.6.2 Financial Analysis
12.6.3 Regional & Segmental Analysis
12.6.4 Research & Development Expenses
12.6.5 Recent Strategies and Developments
12.6.5.1 Partnerships, Collaborations, and Agreements
12.6.6 SWOT Analysis
12.7 Tencent Holdings Ltd.
12.7.1 Company Overview
12.7.2 Financial Analysis
12.7.3 Segmental and Regional Analysis
12.7.4 Research & Development Expenses
12.7.5 Recent Strategies and Developments
12.7.5.1 Partnerships, Collaborations, and Agreements
12.8 Salesforce, Inc.
12.8.1 Company Overview
12.8.2 Financial Analysis
12.8.3 Regional Analysis
12.8.4 Research & Development Expenses
12.8.5 Recent Strategies and Developments
12.8.5.1 Partnerships, Collaborations, and Agreements
12.8.5.2 Product Launches and Product Expansions
12.8.5.3 Acquisition and Mergers
12.8.6 SWOT Analysis
12.9 Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
12.9.1 Company Overview
12.9.2 Financial Analysis
12.9.3 Segmental and Regional Analysis
12.9.4 Research & Development Expenses
12.9.5 SWOT Analysis
12.10. Hewlett Packard Enterprise Company
12.10.1 Company Overview
12.10.2 Financial Analysis
12.10.3 Segmental and Regional Analysis
12.10.4 Research & Development Expense
12.10.5 Recent Strategies and Developments
12.10.5.1 Product Launches and Product Expansions
12.10.5.2 Acquisition and Mergers
12.10.6 SWOT Analysis

Companies Mentioned

  • Amazon Web Services, Inc.
  • Microsoft Corporation
  • Google LLC
  • Alibaba Cloud (Alibaba Group Holding Limited)
  • Oracle Corporation
  • IBM Corporation
  • Tencent Holdings Ltd.
  • Salesforce, Inc.
  • Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
  • Hewlett Packard Enterprise Company

Related Topics

Related Reports

Cloud Information Technology Service Management Market Size, Share & Industry Analysis Report By Component, By Enterprise Size, By Technology, By Vertical, By Regional Outlook and Forecast, 2025 - 2032 - Product Image

Cloud Information Technology Service Management Market Size, Share & Industry Analysis Report By Component, By Enterprise Size, By Technology, By Vertical, By Regional Outlook and Forecast, 2025 - 2032

  • Report
  • 465 Pages
  • Global
From
IT Service Management (ITSM) Market Size, Share & Trends Analysis Report By Organization Size (Large Enterprises and Small & Medium-sized Enterprise), By Deployment Type, By Offering, By Vertical, By Regional Outlook and Forecast, 2023 - 2030 - Product Image

IT Service Management (ITSM) Market Size, Share & Trends Analysis Report By Organization Size (Large Enterprises and Small & Medium-sized Enterprise), By Deployment Type, By Offering, By Vertical, By Regional Outlook and Forecast, 2023 - 2030

  • Report
  • 373 Pages
  • Global
From
LAMEA IT Service Management (ITSM) Market Size, Share & Trends Analysis Report By Organization Size (Large Enterprises and Small & Medium-sized Enterprise), By Deployment Type, By Offering, By Vertical, By Country and Growth Forecast, 2023 - 2030 - Product Image

LAMEA IT Service Management (ITSM) Market Size, Share & Trends Analysis Report By Organization Size (Large Enterprises and Small & Medium-sized Enterprise), By Deployment Type, By Offering, By Vertical, By Country and Growth Forecast, 2023 - 2030

  • Report
  • 167 Pages
  • Africa, Middle East
From
Function as a Service Market Size, Share & Trends Analysis Report By Type (Developer-Centric and Operator-Centric), By Enterprise Size, By Deployment, By End-use, By Regional Outlook and Forecast, 2024 - 2031 - Product Image

Function as a Service Market Size, Share & Trends Analysis Report By Type (Developer-Centric and Operator-Centric), By Enterprise Size, By Deployment, By End-use, By Regional Outlook and Forecast, 2024 - 2031

  • Report
  • 311 Pages
  • Global
From
Cloud Native Storage Market Size, Share & Industry Trends Analysis Report By Component (Solution (Block Storage, File Storage, and Object Storage) and Services), By Deployment Type, By Organization Size, By Vertical, By Regional Outlook and Forecast, 2022 - 2028 - Product Image

Cloud Native Storage Market Size, Share & Industry Trends Analysis Report By Component (Solution (Block Storage, File Storage, and Object Storage) and Services), By Deployment Type, By Organization Size, By Vertical, By Regional Outlook and Forecast, 2022 - 2028

  • Report
  • 335 Pages
  • Global
From

About the Cloud ITSM Market

The Cloud ITSM market is a subset of the Computing Services industry, focusing on the delivery of IT service management (ITSM) solutions via cloud-based platforms. Cloud ITSM solutions are designed to help organizations manage their IT infrastructure, applications, and services more efficiently. These solutions provide a range of features, such as automated incident management, asset management, and service catalogs. Additionally, they enable organizations to monitor and analyze their IT environment in real-time, allowing them to quickly identify and address any issues. Cloud ITSM solutions are becoming increasingly popular due to their scalability, cost-effectiveness, and ability to integrate with existing IT systems. As such, they are being adopted by organizations of all sizes, from small businesses to large enterprises. Some of the leading companies in the Cloud ITSM market include ServiceNow, BMC Software, Cherwell Software, Axios Systems, and Freshworks. Show Less Read more

Copyright © 2002-2025 Research and Markets. All Rights Reserved.