Retail Banking Market Report 2026

The retail banking market size has grown strongly in recent years. It will grow from $3.62 trillion in 2025 to $3.88 trillion in 2026 at a compound annual growth rate (CAGR) of 7.1%. The growth in the historic period can be attributed to expansion of branch banking networks, growth in personal savings accounts, increasing consumer credit demand, adoption of electronic payment systems, development of retail lending frameworks.

The retail banking market size is expected to see strong growth in the next few years. It will grow to $5.09 trillion in 2030 at a compound annual growth rate (CAGR) of 7%. The growth in the forecast period can be attributed to increasing adoption of open banking platforms, rising demand for embedded finance solutions, expansion of digital lending services, growing focus on financial wellness tools, increasing regulatory emphasis on data protection. Major trends in the forecast period include increasing adoption of digital-first banking models, rising use of ai-driven customer analytics, growing demand for omnichannel banking services, expansion of personalized financial products, enhanced focus on cybersecurity and fraud prevention.

The rise in online and mobile banking is expected to propel the growth of the retail banking market going forward. Online and mobile banking refers to using internet platforms and mobile apps to perform financial transactions without visiting a bank branch. Technological innovations have significantly boosted the functionality and appeal of online and mobile banking platforms. It offers enhanced features such as mobile check deposits and fund transfers at the tap of a button, and sophisticated security measures make these services attractive. Online and mobile banking help retail bankers by providing customers with convenient, accessible, and efficient ways to manage their finances, thus improving customer satisfaction and expanding the reach of traditional retail banking services. For instance, in July 2025, according to the Bangko Sentral ng Pilipinas, a Philippines-based central banking authority, digital retail payments accounted for 57.4% of total transaction volume in 2024, marking a year-on-year increase of 4.6 percentage points from 2023. Therefore, the rise in online and mobile banking is driving the growth of the retail banking market.

Major companies operating in the retail banking market are developing core banking solutions with generative artificial intelligence platforms to enhance operational efficiency. A generative artificial intelligence (AI) platform in banking solutions refers to applying advanced AI techniques, particularly generative models, to enhance and innovate various banking services and operations. For instance, in May 2024, Newgen Software, a leading global provider of low-code digital transformation platforms, launched LumYn, a groundbreaking Gen AI-powered hyper-personalization platform explicitly designed for the banking sector. LumYn blends predictive analytics and powerful conversational AI to allow corporate users to connect with consumer data smoothly. Newgen's platform is based on datasets and comparable behavioral patterns across all retail banks. The platform enables a low-code environment, allowing banks to easily design and adapt solutions to their specific business concerns. It generates precise behavioral segments based on client spending behaviors and lifestyles, maximizing customer lifetime value.

In March 2023, HSBC Holdings plc (subsidiary, HSBC UK Bank plc), a UK-based financial services company, acquired Silicon Valley Bank UK Limited (SVB UK) for £1 ($1.21). The acquisition enhances HSBC's commercial banking franchise in the UK, allowing the bank to better serve innovative and fast-growing firms, particularly in the technology and life sciences sectors. Silicon Valley Bank UK Limited is a UK-based bank offering customers a complete range of retail banking and wealth management services in personal and private banking.

Major companies operating in the retail banking market are JPMorgan Chase & Co., Bank of America Corporation, Banco Santander S.A., Wells Fargo & Company, HSBC Holdings plc, Citigroup Inc., Morgan Stanley, BNP Paribas, Goldman Sachs Group Inc., ING Group, Mitsubishi UFJ Financial Group Inc., UBS Group AG, Barclays PLC, Société Générale S.A., BBVA (Banco Bilbao Vizcaya Argentaria), Sumitomo Mitsui Financial Group Inc., Deutsche Bank AG, UniCredit S.p.A., Credit Agricole Group, Credit Suisse Group AG, Intesa Sanpaolo S.p.A., Lloyds Banking Group plc, Royal Bank of Scotland Group plc, Mizuho Financial Group Inc., Commonwealth Bank of Australia, CaixaBank S.A., ABN AMRO Group.

Asia-Pacific was the largest region in the retail banking market in 2025. North America is expected to be the fastest-growing region in the forecast period. The regions covered in the retail banking market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the retail banking market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The retail banking market includes revenues earned by entities by providing services such as deposit accounts, consumer loans, home financing, credit facilities, investment solutions, insurance solutions. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

This product will be delivered within 1-3 business days.