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Global Service Delivery Automation Market by Type (Business Process Automation, IT Process Automation), Organization Size (Large Enterprises, Small & Medium Enterprises), End-user - Forecast 2024-2030

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    Report

  • 182 Pages
  • March 2024
  • Region: Global
  • 360iResearch™
  • ID: 5889097
1h Free Analyst Time
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The Service Delivery Automation Market size was estimated at USD 6.53 billion in 2023, USD 7.60 billion in 2024, and is expected to grow at a CAGR of 16.98% to reach USD 19.58 billion by 2030.

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Service Delivery Automation Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Service Delivery Automation Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Service Delivery Automation Market, highlighting leading vendors and their innovative profiles. These include Appian Corporation, Automation Anywhere Inc., Bizagi Group Limited, Blue Prism Group plc, Bonitasoft, S.A., Camunda Services GmbH, Celaton Limited, CMW Lab, Inc., Genzeon Technology Solutions Private Limited, HCL Technologies Limited, Integrify, Inc., International Business Machines Corporation, Kissflow Inc., Kofax Inc., Laserfiche, NICE Ltd., Nintex Global Ltd., Pegasystems Inc., Pipefy Inc., Quadruple Automation Services, Salesforce, Inc., Uipath SRL, Wrike, Inc., Xerox Holdings Corporation, and Zapier, Inc.

Market Segmentation & Coverage

This research report categorizes the Service Delivery Automation Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Type
    • Business Process Automation
    • IT Process Automation
  • Organization Size
    • Large Enterprises
    • Small & Medium Enterprises
  • End-user
    • BFSI
    • Healthcare & Pharmaceuticals
    • IT & Telecommunication
    • Manufacturing
    • Media & Entertainment
    • Retail & Consumer Goods
    • Travel & Tourism
  • Region
    • Americas
      • Argentina
      • Brazil
      • Canada
      • Mexico
      • United States
        • California
        • Florida
        • Illinois
        • New York
        • Ohio
        • Pennsylvania
        • Texas
    • Asia-Pacific
      • Australia
      • China
      • India
      • Indonesia
      • Japan
      • Malaysia
      • Philippines
      • Singapore
      • South Korea
      • Taiwan
      • Thailand
      • Vietnam
    • Europe, Middle East & Africa
      • Denmark
      • Egypt
      • Finland
      • France
      • Germany
      • Israel
      • Italy
      • Netherlands
      • Nigeria
      • Norway
      • Poland
      • Qatar
      • Russia
      • Saudi Arabia
      • South Africa
      • Spain
      • Sweden
      • Switzerland
      • Turkey
      • United Arab Emirates
      • United Kingdom

The report offers valuable insights on the following aspects:

  1. Market Penetration: It presents comprehensive information on the market provided by key players.
  2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
  3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
  4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
  5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

  1. What is the market size and forecast of the Service Delivery Automation Market?
  2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Service Delivery Automation Market?
  3. What are the technology trends and regulatory frameworks in the Service Delivery Automation Market?
  4. What is the market share of the leading vendors in the Service Delivery Automation Market?
  5. Which modes and strategic moves are suitable for entering the Service Delivery Automation Market?

 

Additional Product Information:

  • Purchase of this report includes 1 year online access with quarterly updates
  • This report can be updated on request. Please contact our Customer Experience team using the Ask a Question widget on our website

Please note: For this report, the purchase of an Enterprise license allows up to ten worldwide users of an organization access to the report

Purchase of this report includes 1 year online access with quarterly updates

Purchase of this report includes 1 year online access with quarterly updates

Table of Contents

1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Service Delivery Automation Market, by Region
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Increasing demand for streamlined and efficient service delivery processes
5.1.1.2. Government initiatives supporting adoption of smarter and faster decision-making solutions
5.1.1.3. Growing complexities in IT infrastructure and need for service delivery automation
5.1.2. Restraints
5.1.2.1. High initial cost of setup and integration of service delivery automation
5.1.3. Opportunities
5.1.3.1. Evolution of AI-based intelligent automation platforms
5.1.3.2. Growing investments and adoption of automation technologies
5.1.4. Challenges
5.1.4.1. Concerns over cybersecurity and data privacy issues
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework
6. Service Delivery Automation Market, by Type
6.1. Introduction
6.2. Business Process Automation
6.3. IT Process Automation
7. Service Delivery Automation Market, by Organization Size
7.1. Introduction
7.2. Large Enterprises
7.3. Small & Medium Enterprises
8. Service Delivery Automation Market, by End-user
8.1. Introduction
8.2. BFSI
8.3. Healthcare & Pharmaceuticals
8.4. IT & Telecommunication
8.5. Manufacturing
8.6. Media & Entertainment
8.7. Retail & Consumer Goods
8.8. Travel & Tourism
9. Americas Service Delivery Automation Market
9.1. Introduction
9.2. Argentina
9.3. Brazil
9.4. Canada
9.5. Mexico
9.6. United States
10. Asia-Pacific Service Delivery Automation Market
10.1. Introduction
10.2. Australia
10.3. China
10.4. India
10.5. Indonesia
10.6. Japan
10.7. Malaysia
10.8. Philippines
10.9. Singapore
10.10. South Korea
10.11. Taiwan
10.12. Thailand
10.13. Vietnam
11. Europe, Middle East & Africa Service Delivery Automation Market
11.1. Introduction
11.2. Denmark
11.3. Egypt
11.4. Finland
11.5. France
11.6. Germany
11.7. Israel
11.8. Italy
11.9. Netherlands
11.10. Nigeria
11.11. Norway
11.12. Poland
11.13. Qatar
11.14. Russia
11.15. Saudi Arabia
11.16. South Africa
11.17. Spain
11.18. Sweden
11.19. Switzerland
11.20. Turkey
11.21. United Arab Emirates
11.22. United Kingdom
12. Competitive Landscape
12.1. FPNV Positioning Matrix
12.2. Market Share Analysis, By Key Player
12.3. Competitive Scenario Analysis, By Key Player
13. Competitive Portfolio
13.1. Key Company Profiles
13.1.1. Appian Corporation
13.1.2. Automation Anywhere Inc.
13.1.3. Bizagi Group Limited
13.1.4. Blue Prism Group plc
13.1.5. Bonitasoft, S.A.
13.1.6. Camunda Services GmbH
13.1.7. Celaton Limited
13.1.8. CMW Lab, Inc.
13.1.9. Genzeon Technology Solutions Private Limited
13.1.10. HCL Technologies Limited
13.1.11. Integrify, Inc.
13.1.12. International Business Machines Corporation
13.1.13. Kissflow Inc.
13.1.14. Kofax Inc.
13.1.15. Laserfiche
13.1.16. NICE Ltd.
13.1.17. Nintex Global Ltd.
13.1.18. Pegasystems Inc.
13.1.19. Pipefy Inc.
13.1.20. Quadruple Automation Services
13.1.21. Salesforce, Inc.
13.1.22. Uipath SRL
13.1.23. Wrike, Inc.
13.1.24. Xerox Holdings Corporation
13.1.25. Zapier, Inc.
13.2. Key Product Portfolio
14. Appendix
14.1. Discussion Guide
14.2. License & Pricing
List of Figures
FIGURE 1. SERVICE DELIVERY AUTOMATION MARKET RESEARCH PROCESS
FIGURE 2. SERVICE DELIVERY AUTOMATION MARKET SIZE, 2023 VS 2030
FIGURE 3. SERVICE DELIVERY AUTOMATION MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. SERVICE DELIVERY AUTOMATION MARKET DYNAMICS
FIGURE 7. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2023 VS 2030 (%)
FIGURE 8. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2030 (%)
FIGURE 10. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2023 VS 2030 (%)
FIGURE 12. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. AMERICAS SERVICE DELIVERY AUTOMATION MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 14. AMERICAS SERVICE DELIVERY AUTOMATION MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. UNITED STATES SERVICE DELIVERY AUTOMATION MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 16. UNITED STATES SERVICE DELIVERY AUTOMATION MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. ASIA-PACIFIC SERVICE DELIVERY AUTOMATION MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 18. ASIA-PACIFIC SERVICE DELIVERY AUTOMATION MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. EUROPE, MIDDLE EAST & AFRICA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 20. EUROPE, MIDDLE EAST & AFRICA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 21. SERVICE DELIVERY AUTOMATION MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 22. SERVICE DELIVERY AUTOMATION MARKET SHARE, BY KEY PLAYER, 2023
List of Tables
TABLE 1. SERVICE DELIVERY AUTOMATION MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
TABLE 3. SERVICE DELIVERY AUTOMATION MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 4. GLOBAL SERVICE DELIVERY AUTOMATION MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
TABLE 5. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 6. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY BUSINESS PROCESS AUTOMATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 7. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY IT PROCESS AUTOMATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 8. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 9. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
TABLE 10. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
TABLE 11. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 12. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY BFSI, BY REGION, 2018-2030 (USD MILLION)
TABLE 13. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY HEALTHCARE & PHARMACEUTICALS, BY REGION, 2018-2030 (USD MILLION)
TABLE 14. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY IT & TELECOMMUNICATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 15. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2030 (USD MILLION)
TABLE 16. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 17. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY RETAIL & CONSUMER GOODS, BY REGION, 2018-2030 (USD MILLION)
TABLE 18. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TRAVEL & TOURISM, BY REGION, 2018-2030 (USD MILLION)
TABLE 19. AMERICAS SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 20. AMERICAS SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 21. AMERICAS SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 22. AMERICAS SERVICE DELIVERY AUTOMATION MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 23. ARGENTINA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 24. ARGENTINA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 25. ARGENTINA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 26. BRAZIL SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 27. BRAZIL SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 28. BRAZIL SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 29. CANADA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 30. CANADA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 31. CANADA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 32. MEXICO SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 33. MEXICO SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 34. MEXICO SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 35. UNITED STATES SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 36. UNITED STATES SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 37. UNITED STATES SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 38. UNITED STATES SERVICE DELIVERY AUTOMATION MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
TABLE 39. ASIA-PACIFIC SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 40. ASIA-PACIFIC SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 41. ASIA-PACIFIC SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 42. ASIA-PACIFIC SERVICE DELIVERY AUTOMATION MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 43. AUSTRALIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 44. AUSTRALIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 45. AUSTRALIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 46. CHINA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 47. CHINA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 48. CHINA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 49. INDIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 50. INDIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 51. INDIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 52. INDONESIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 53. INDONESIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 54. INDONESIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 55. JAPAN SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 56. JAPAN SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 57. JAPAN SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 58. MALAYSIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 59. MALAYSIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 60. MALAYSIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 61. PHILIPPINES SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 62. PHILIPPINES SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 63. PHILIPPINES SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 64. SINGAPORE SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 65. SINGAPORE SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 66. SINGAPORE SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 67. SOUTH KOREA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 68. SOUTH KOREA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 69. SOUTH KOREA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 70. TAIWAN SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 71. TAIWAN SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 72. TAIWAN SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 73. THAILAND SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 74. THAILAND SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 75. THAILAND SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 76. VIETNAM SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 77. VIETNAM SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 78. VIETNAM SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 79. EUROPE, MIDDLE EAST & AFRICA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 80. EUROPE, MIDDLE EAST & AFRICA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 81. EUROPE, MIDDLE EAST & AFRICA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 82. EUROPE, MIDDLE EAST & AFRICA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 83. DENMARK SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 84. DENMARK SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 85. DENMARK SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 86. EGYPT SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 87. EGYPT SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 88. EGYPT SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 89. FINLAND SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 90. FINLAND SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 91. FINLAND SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 92. FRANCE SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 93. FRANCE SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 94. FRANCE SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 95. GERMANY SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 96. GERMANY SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 97. GERMANY SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 98. ISRAEL SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 99. ISRAEL SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 100. ISRAEL SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 101. ITALY SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 102. ITALY SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 103. ITALY SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 104. NETHERLANDS SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 105. NETHERLANDS SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 106. NETHERLANDS SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 107. NIGERIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 108. NIGERIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 109. NIGERIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 110. NORWAY SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 111. NORWAY SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 112. NORWAY SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 113. POLAND SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 114. POLAND SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 115. POLAND SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 116. QATAR SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 117. QATAR SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 118. QATAR SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 119. RUSSIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 120. RUSSIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 121. RUSSIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 122. SAUDI ARABIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 123. SAUDI ARABIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 124. SAUDI ARABIA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 125. SOUTH AFRICA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 126. SOUTH AFRICA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 127. SOUTH AFRICA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 128. SPAIN SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 129. SPAIN SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 130. SPAIN SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 131. SWEDEN SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 132. SWEDEN SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 133. SWEDEN SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 134. SWITZERLAND SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 135. SWITZERLAND SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 136. SWITZERLAND SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 137. TURKEY SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 138. TURKEY SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 139. TURKEY SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 140. UNITED ARAB EMIRATES SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 141. UNITED ARAB EMIRATES SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 142. UNITED ARAB EMIRATES SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 143. UNITED KINGDOM SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 144. UNITED KINGDOM SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 145. UNITED KINGDOM SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 146. SERVICE DELIVERY AUTOMATION MARKET, FPNV POSITIONING MATRIX, 2023
TABLE 147. SERVICE DELIVERY AUTOMATION MARKET SHARE, BY KEY PLAYER, 2023
TABLE 148. SERVICE DELIVERY AUTOMATION MARKET LICENSE & PRICING

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Appian Corporation
  • Automation Anywhere Inc.
  • Bizagi Group Limited
  • Blue Prism Group plc
  • Bonitasoft, S.A.
  • Camunda Services GmbH
  • Celaton Limited
  • CMW Lab, Inc.
  • Genzeon Technology Solutions Private Limited
  • HCL Technologies Limited
  • Integrify, Inc.
  • International Business Machines Corporation
  • Kissflow Inc.
  • Kofax Inc.
  • Laserfiche
  • NICE Ltd.
  • Nintex Global Ltd.
  • Pegasystems Inc.
  • Pipefy Inc.
  • Quadruple Automation Services
  • Salesforce, Inc.
  • Uipath SRL
  • Wrike, Inc.
  • Xerox Holdings Corporation
  • Zapier, Inc.

Methodology

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Table Information

Report AttributeDetails
No. of Pages182
PublishedMarch 2024
Forecast Period2024 - 2030
Estimated Market Value ( USD ) in 2024 $ 7.6 Billion
Forecasted Market Value ( USD ) by 2030 $ 19.58 Billion
Compound Annual Growth Rate16.9%
Regions CoveredGlobal

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About the Service Delivery Automation Market

Service Delivery Automation (SDA) is a type of computing service that automates the delivery of IT services. It is designed to reduce the time and effort required to deliver IT services, while also improving the quality and reliability of those services. SDA solutions typically include a combination of automation tools, such as workflow automation, process automation, and robotic process automation (RPA). These tools are used to automate the delivery of IT services, such as provisioning, configuration, deployment, and maintenance. SDA solutions are used by organizations to improve the efficiency and effectiveness of their IT service delivery. By automating the delivery of IT services, organizations can reduce the time and effort required to deliver those services, while also improving the quality and reliability of those services. Additionally, SDA solutions can help organizations reduce costs associated with IT service delivery. Some companies in the Service Delivery Automation market include BMC Software, CA Technologies, IBM, Microsoft, Oracle, and ServiceNow. Show Less Read more

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