Shared Services Center Market Report 2026

The shared services center market size has grown exponentially in recent years. It will grow from $0.14 billion in 2025 to $0.17 billion in 2026 at a compound annual growth rate (CAGR) of 23.2%. The growth in the historic period can be attributed to rising enterprise scale and complexity, increasing need for cost reduction, growing corporate restructuring initiatives, expansion of multinational business operations, early adoption of centralized back office models.

The shared services center market size is expected to see exponential growth in the next few years. It will grow to $0.4 billion in 2030 at a compound annual growth rate (CAGR) of 23.2%. The growth in the forecast period can be attributed to rising demand for scalable business operations, increasing focus on process efficiency enhancement, growing preference for centralized support ecosystems, expanding adoption of performance optimization strategies, strengthening organizational digital transformation initiatives. Major trends in the forecast period include rising shift toward centralized business operations, growing adoption of cost optimization shared models, increasing focus on standardized and unified processes, expansion of global capability and service delivery centers, strengthening emphasis on operational excellence and efficiency.

The growing demand for remote work and virtual service delivery is expected to drive the growth of the shared services center (SSC) market in the coming years. Remote work refers to the practice of performing job responsibilities outside a traditional office setting, often from home or any location with internet access. Virtual service delivery, meanwhile, involves providing services without direct, in-person interactions. With the widespread adoption of remote work, shared services centers deliver scalability, flexibility, and cost efficiency, enabling organizations to manage and maintain services effectively regardless of employee location. For example, in February 2023, according to the Office for National Statistics, a UK-based government department, approximately 38% of working adults in Great Britain worked from home in 2022. This proportion rose to around 40% during 2023. Therefore, the increasing demand for remote work and virtual service delivery is fueling the growth of the shared services center (SSC) market.

Major companies operating in the shared services center market are focusing on promoting investment towards the development of shared service center. Investments in shared service centers are driven by the desire to achieve operational excellence, cost savings, improved service quality, and strategic advantages. For instance, in January 2024, Advantech, a Taiwan-based technology corporation, launched ASEAN Shared Service Center. The center will offer Advantech's clients in the ASEAN area services, such as supply chain management, finance, and human resources. The center's construction is a component of Advantech's "China+1" strategy, which aims to increase its footprint in Southeast Asia and diversify its operations while lowering risks. Additionally, by offering localized support and expertise, the center will assist Advantech in better serving its clients in the area.

In November 2023, Vodafone Group plc, a UK-based telecommunications company, partnered with Accenture plc to quicken the commercialization of its shared operations. Through this partnership, Vodafone will be able to launch its shared services offering, drive down structural complexity, and create growth opportunities by leveraging Accenture's technology, industry, and transformation services along with its talent development expertise. Accenture plc is an Ireland-based technological corporation.

Major companies operating in the shared services center market report are Accenture PLC, International Business Machines Corporation, Tata Consultancy Services Limited, Infosys Limited, Wipro Limited, HCL Technologies Limited, Capgemini SE, Cognizant Technology Solutions Corporation, Genpact Limited, EXL Service Holdings Inc, Deloitte Touche Tohmatsu Limited, KPMG International Limited, Ernst & Young Global Limited, PricewaterhouseCoopers International Limited, SAP SE, Oracle Corporation, Atos SE, DXC Technology Company, NTT DATA Corporation, Fujitsu Limited.

North America was the largest region in the shared service center market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the shared services center market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the shared services center market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The shared services center market includes revenues earned by entities by providing services such as services that often include functions such as finance, human resources, information technology, procurement, and other administrative tasks and related software solutions, training modules, consultancy and advisory services, document management solutions, and communication tools. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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