UK Personal Injury Market Report 2025

The 10th annual edition of the report that provides a review of the market, looking at the market structure, key issues and new developments, market size and trends, the key players, future market developments. 

Key Highlights

• The report estimates that the PI market was valued at £4.39bn in 2024, an increase of just 2.3% on the previous year. Market conditions have remained tough with claims numbers falling again during the year while the lifecycles of many claims continue to be lengthy. As in the previous two years, the strongest growth has been for some of those practitioners working in clinical negligence (CN), serious injury, and complex cases. The RTA claims sector is now dominated by volume players where economies of scale are underlying revenue and profit growth for some. 
• Investment in digital solutions by some of the larger players that have access to capital for IT investment has impacted profits but it is starting to reap some ROI benefits and there should be more to come. However, there is little optimism for many smaller PI firms with limited ability to invest in IT, marketing, and improved digital customer interfaces. There will be more firm exits as most of the leading players continue to grow, including through more mergers and acquisitions. As consolidation continues, more external investors including private equity will see the sector as a potential target. 
• Consolidation continues to gather pace with the top 20 PI firms now taking over 50% of all claims involving legal representation registered at the Compensation Recovery Unit (CRU).
• For the sixth year running, claims registered at the CRU have fallen slipping to 447,973 in 2024/25 from 477,220 in the previous year.  
• Motor-related cases continue to dominate although their share of total claims registered has slipped to 70% from 73% in the previous year. Motor claims numbers have been falling year-on-year since 2019/20. Claims categories increasing numbers in 2024/25 are CN (16,395 claims in the latest year from 15,839 in previous year), public liability (64,423 from 58,933), and “other” claims.
• Value market growth is expected to improve in 2025 although claims volumes are expected to remain sluggish. Costs and processing efficiencies will help to drive revenue and profits growth for many of the leading players. Value CAGR between 2024 and 2028 is forecast at 5.5%.