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VoIP in the US - Industry Market Research Report

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    Report

  • 86 Pages
  • May 2024
  • Region: United States
  • IBISWorld
  • ID: 481042

Raised voice: As the industry moves into the post-landline era, operations will likely stagnate and begin to disconnect

Voice over Internet Protocol, commonly known as VoIP, has historically offered individuals and businesses low-cost telephone service by leveraging existing internet connections; nonetheless, growing competition is drowning out VoIP's core benefits. Growth within the VoIP space has been limited, first as cell phone popularity exploded and then as lockdowns encouraged transitions to video calling. While COVID pushed adoption of VoIP services, the economic effects also devastated small businesses, a substantial customer base. Weakening reliance on all telephony services and inflationary concerns have more than halted growth as industry revenue is expected to decline 0.6% during 2023. Industry revenue has been decreasing at a CAGR of 1.4% over the past five years, and is expected to reach $11.5 billion in 2023, when profit is projected at 10.2% of revenue. Industry participants provide Voice over Internet Protocol (VoIP) services to consumers, businesses and government organizations. VoIP technology converts voice signals into digital data that is transmitted using the internet. This industry also includes VoIP providers that bundle their services with internet, cable-operated VoIP and operators that resell VoIP services. This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.

Table of Contents

ABOUT THIS INDUSTRY
  • Industry Definition
  • Main Activities
  • Similar Industries
  • Additional Resources
INDUSTRY AT A GLANCE
INDUSTRY PERFORMANCE
  • Executive Summary
  • Key External Drivers
  • Current Performance
  • Industry Outlook
  • Industry Life Cycle
PRODUCTS & MARKETS
  • Supply Chain
  • Products & Services
  • Demand Determinants
  • Major Markets
  • International Trade
  • Business Locations
COMPETITIVE LANDSCAPE
  • Market Share Concentration
  • Key Success Factors
  • Cost Structure Benchmarks
  • Basis of Competition
  • Barriers to Entry
  • Industry Globalization
MAJOR COMPANIES
OPERATING CONDITIONS
  • Capital Intensity
  • Technology & Systems
  • Revenue Volatility
  • Regulation & Policy
  • Industry Assistance
KEY STATISTICS
  • Industry Data
  • Annual Change
  • Key Ratios
JARGON & GLOSSARY

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Zoom Video Communications, Inc.
  • Microsoft Corporation
  • Vonage Holdings Corp

Methodology

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