The new edition of Crew Resource Management continues to focus on CRM in the cockpit, but also emphasizes that the concepts and training applications provide generic guidance and lessons learned for a wide variety of "crews" in the aviation system as well as in the complex and high-risk operations of many non-aviation settings.
Long considered the "bible" in this field, much of the basic style and structure of the previous edition of Crew Resource Management is retained in the new edition. Textbooks are often heavily supplemented with or replaced entirely by course packs in advanced courses in the aviation field, as it is essential to provide students with cutting edge information from academic researchers, government agencies (FAA), pilot associations, and technology (Boeing, ALION). This edited textbook offers ideal coverage with first-hand information from each of these perspectives. Case examples, which are particularly important given the dangers inherent in real world aviation scenarios, are liberally supplied. An image collection and test bank make this the only text on the market with ancillary support.
New material includes: international and cultural aspects of CRM; design and implementation of Line-Oriented Flight Training (LOFT); airline applications beyond the cockpit; spaceflight resource management; non-aviation applications; AQP; LOSA; and special issues pertaining to low-cost airline carriers.
The second edition editors offer essential breath of experience in aviation human factors from multiple perspectives (academia, government, and private enterprise) and the contributors have all been chosen as experts in their fields who represent the diversity of the research of activities and organisational experience of CRM.
- The only CRM text on the market offering an up-to-date synthesis of primary source material
- New edition thoroughly updated and revised to include major new findings, complete with discussion of the international and cultural aspects of CRM, the design and implementation of LOFT
- Instructor website with testbank and image collection
- Liberal use of case examples
John K. Lauber
Barbara G. Kanki, Robert L. Helmreich and Jose´ Anca
PART 1 THE NATURE OF CRM
Chapter 1 Why CRM? Empirical and Theoretical Bases of Human Factors Training
Robert L. Helmreich and H. Clayton Foushee
Chapter 2 Teamwork and Organizational Factors
Frank J. Tullo
Chapter 3 Crews as Groups: Their Formation and their Leadership
Robert C. Ginnett
Chapter 4 Communication and Crew Resource Management
Barbara G. Kanki
Chapter 5 Flight Crew Decision-Making
Judith M. Orasanu
Chapter 6 CRM (Non-Technical) Skills d Applications for and Beyond the Flight Deck
PART 2 CRM TRAINING APPLICATIONS
Chapter 7 The Design, Delivery and Evaluation of Crew Resource Management Training
Marissa L. Suffler, Eduardo Salas and Luiz F. Xavier
Chapter 8 Line Oriented Flight Training (LOFT): The Intersection of Technical and Human Factor Crew Resource Management (CRM) Team Skills
Captain William R. Hamman
Chapter 9 Line Operations Simulation Development Tools
Michael Curtis and Florian Jentsch
Chapter 10 Crew Resource Management (CRM) and Line Operations Safety Audit (LOSA)
Bruce A. Tesmer
Chapter 11 Crew Resource Management: Spaceflight Resource Management
David G. Rogers
Chapter 12 The Migration of Crew Resource Management Training
Brenton J. Hayward and Andrew R. Lowe
PART 3 CRM PERSPECTIVES
Chapter 13 A Regulatory Perspective
Kathy H. Abbott
Chapter 14 A Regulatory Perspective II
Douglas R. Farrow
Chapter 15 Integrating CRM into an Airline's Culture: The Air Canada Process
Captain Norman Dowd
Chapter 16 The Accident Investigator's Perspective
Robert L. Sumwalt, III and Katherine A. Lemos
Chapter 17 The Airlines' Perspective: Effectively Applying Crew Resource Management Principles in Today's Aviation Environment
Captain Don Gunther
Chapter 18 Conversations on CRM from Outside the USA
Chapter 19 The Military Perspective
Paul O'Connor, Robert G. Hahn and Robert Nullmeyer
PART 4 CONCLUSIONS
Chapter 20 Airline Pilot Training Today and Tomorrow
Captain Linda M. Orlady
Chapter 21 The Future of CRM
Robert Helmreich, Jose´ Anca and Barbara G. Kanki
Barbara G. Kanki is a former research psychologist in the Human Systems Integration Division of NASA Ames Research Center and a principal investigator in the Crew Factors research group. Dr. Kanki received her graduate degree from the Behavioral Sciences Department at the University of Chicago, where she specialized in the areas of communication and group dynamics. She came to Ames Research Center in 1985 as a National Research Council post-doctoral associate and began work in the aeronautical doman by studying the relationship between crew communication and aircrew performance, using both full-mission simulation and field research methods. Although much of the Crew Factors research focuses on the study of aircrew team performance and training in air transport operations, the work generalizes to other domains in the aviation system, such as aircraft maintenance, as well as to ground-based space operations. As such, the program has grown to include payload and orbiter processing teams for NASA shuttle missions and other teams, such as aquanauts and mountaineering teams, whose work environments are analogous to space operations in critical respects.
Helmreich, Robert L.
Robert L. Helmreich is professor of psychology at the University of Texas at Austin. He received his Ph.D. in personality and social psychology from Yale University in 1966. He has conducted research on group processes and performance sponsored by NASA, the Office of Naval Research, and the FAA, as well as research on personality and motivation sponsored by the National Science Foundation and the National Institute of Mental Health. He is a fellow of the American Psychological Association and the American Psychological Society and former editor of the Journal of Personality and Social Psychology. He was chair of an FAA working group to develop the National Plan for Aviation Human Factors. He is a member of the National Academy of Sciences Committee on Space Biology and Medicine and Committee on Human Factors. He is Director of the NASA/University of Texas/FAA Aerospace Crew Performance Project investigating issues in crew selection, training, and performance evaluation in both aviation and space environments.