TTEC Holdings Inc (TTEC) - Financial and Strategic SWOT Analysis Review

  • ID: 1945282
  • SWOT Analysis
  • 48 pages
  • GlobalData
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FEATURED COMPANIES

  • Accenture Ltd.
  • Bain & Company
  • Convergys Corporation
  • McKinsey & Company Inc
  • Teleperformance USA
  • MORE
TTEC Holdings Inc (TTEC) - Financial and Strategic SWOT Analysis Review provides you an in-depth strategic SWOT analysis of the company’s businesses and operations. The profile has been compiled to bring to you a clear and an unbiased view of the company’s key strengths and weaknesses and the potential opportunities and threats. The profile helps you formulate strategies that augment your business by enabling you to understand your partners, customers and competitors better.

The profile contains critical company information including:
  • Business description – A detailed description of the company’s operations and business divisions.
  • Corporate strategy – Analyst’s summarization of the company’s business strategy.
  • SWOT Analysis – A detailed analysis of the company’s strengths, weakness, opportunities and threats.
  • Company history – Progression of key events associated with the company.
  • Major products and services – A list of major products, services and brands of the company.
  • Key competitors – A list of key competitors to the company.
  • Key employees – A list of the key executives of the company.
  • Executive biographies – A brief summary of the executives’ employment history.
  • Key operational heads – A list of personnel heading key departments/functions.
  • Important locations and subsidiaries – A list and contact details of key locations and subsidiaries of the company.
  • Detailed financial ratios for the past five years – The latest financial ratios derived from the annual financial statements published by the company with 5 years history.
  • Interim ratios for the last five interim periods – The latest financial ratios derived from the quarterly/semi-annual financial statements published by the company for 5 interims history.
Highlights

TTEC Holdings Inc (TTEC), formerly TeleTech Holdings Inc, is a customer engagement management service provider. It delivers integrated consulting, technology, growth, and customer care solutions. The company provides services through integrating operational excellence, strategic consulting, process optimization, data analytics, system design and integration, and technology solutions and services. It assists its clients on acquiring, retaining and growing customer relationships. TeleTech partners with businesses across marketing, sales and customer care to design and deliver customer experience across interaction channels. The company serves clients in automotive, financial services, government solutions, communications, healthcare, retail and ecommerce, media and technology, and travel and hospitality industries in the North America, Latin America, Europe, the Middle East, Africa, and Asia Pacific. TeleTech is headquartered in Englewood, Colorado, the US.

TTEC Holdings Inc Key Recent Developments

Jul 20, 2018: TTEC achieves leader position in Everest Group's PEAK Matrix for contact center outsourcing service providers
May 23, 2018: Customer Experience Leader TTEC Receives Customer Care Partner of the Year Award from Cisco
May 08, 2018: TTEC Announces First Quarter 2018 Financial Results
Sep 14, 2017: TeleTech opens new Humanify Customer Engagement Center in Temple, Texas
Sep 14, 2017: TeleTech opens new Humanify Customer Engagement Center in Temple, Texas

Key benefits of buying this profile include:

You get detailed information about the company and its operations to identify potential customers and suppliers.
  • The profile analyzes the company’s business structure, operations, major products and services, prospects, locations and subsidiaries, key executives and their biographies and key competitors.
Understand and respond to your competitors’ business structure and strategies, and capitalize on their weaknesses. Stay up to date on the major developments affecting the company.
  • The company’s core strengths and weaknesses and areas of development or decline are analyzed and presented in the profile objectively. Recent developments in the company covered in the profile help you track important events.
Equip yourself with information that enables you to sharpen your strategies and transform your operations profitably.
  • Opportunities that the company can explore and exploit are sized up and its growth potential assessed in the profile. Competitive and/or technological threats are highlighted.
Scout for potential investments and acquisition targets, with detailed insight into the companies’ strategic, financial and operational performance.
  • Financial ratio presented for major public companies in the profile include the revenue trends, profitability, growth, margins and returns, liquidity and leverage, financial position and efficiency ratios.
Gain key insights into the company for academic or business research.
  • Key elements such as SWOT analysis, corporate strategy and financial ratios and charts are incorporated in the profile to assist your academic or business research needs.
Note: Some sections may be missing if data is unavailable for the company
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FEATURED COMPANIES

  • Accenture Ltd.
  • Bain & Company
  • Convergys Corporation
  • McKinsey & Company Inc
  • Teleperformance USA
  • MORE
Section 1 - About the Company
TTEC Holdings Inc - Key Facts
TTEC Holdings Inc - Key Employees
TTEC Holdings Inc - Key Employee Biographies
TTEC Holdings Inc - Major Products and Services
TTEC Holdings Inc - History
TTEC Holdings Inc - Company Statement
TTEC Holdings Inc - Locations And Subsidiaries
Head Office
Other Locations & Subsidiaries
Joint Venture

Section 2 – Company Analysis
Company Overview
TTEC Holdings Inc - Business Description
Business Segment: Customer Growth Services
Overview
Performance
Business Segment: Customer Management Services
Overview
Performance
Business Segment: Customer Strategy Services
Overview
Performance
Business Segment: Customer Technology Services
Overview
Performance
Geographical Segment: Asia Pacific / India
Performance
Geographical Segment: Canada
Performance
Geographical Segment: Europe / Middle East / Africa
Performance
Geographical Segment: Latin America
Performance
Geographical Segment: Philippines
Performance
Geographical Segment: The US
Performance
TTEC Holdings Inc - Corporate Strategy
TTEC Holdings Inc - SWOT Analysis
SWOT Analysis - Overview
TTEC Holdings Inc - Strengths
TTEC Holdings Inc - Weaknesses
TTEC Holdings Inc - Opportunities
TTEC Holdings Inc - Threats
TTEC Holdings Inc - Key Competitors

Section 3 – Company Financial Ratios
Financial Ratios - Capital Market Ratios
Financial Ratios - Annual Ratios
Performance Chart
Financial Performance
Financial Ratios - Interim Ratios
Financial Ratios - Ratio Charts

Section 4 – Company’s Recent Developments
Jul 20, 2018: TTEC achieves leader position in Everest Group's PEAK Matrix for contact center outsourcing service providers
May 23, 2018: Customer Experience Leader TTEC Receives Customer Care Partner of the Year Award from Cisco
May 08, 2018: TTEC Announces First Quarter 2018 Financial Results
Sep 14, 2017: TeleTech opens new Humanify Customer Engagement Center in Temple, Texas
Sep 14, 2017: TeleTech opens new Humanify Customer Engagement Center in Temple, Texas
Sep 14, 2017: TeleTech opens new Humanify Customer Engagement Center in Temple, Texas
Sep 14, 2017: TeleTech opens new Humanify Customer Engagement Center in Temple, Texas
Sep 06, 2017: TeleTech welcomes Anthony (Tony) Tsai as new Chief Information and Innovation Officer
Sep 06, 2017: TeleTech welcomes Anthony (Tony) Tsai as new Chief Information and Innovation Officer
Sep 05, 2017: TeleTech hiring 12,000 new associates across 26 centers in the US

Section 5 – Appendix
Methodology
Ratio Definitions
About
Contact Us
Disclaimer

List of Tables
TTEC Holdings Inc , Key Facts
TTEC Holdings Inc , Key Employees
TTEC Holdings Inc , Key Employee Biographies
TTEC Holdings Inc , Major Products and Services
TTEC Holdings Inc , History
TTEC Holdings Inc , Other Locations
TTEC Holdings Inc , Subsidiaries
TTEC Holdings Inc , Joint Venture
TTEC Holdings Inc , Key Competitors
TTEC Holdings Inc , Ratios based on current share price
TTEC Holdings Inc , Annual Ratios
TTEC Holdings Inc , Annual Ratios (Cont...1)
TTEC Holdings Inc , Annual Ratios (Cont...2)
TTEC Holdings Inc , Interim Ratios
Currency Codes
Capital Market Ratios
Equity Ratios
Profitability Ratios
Cost Ratios
Liquidity Ratios
Leverage Ratios
Efficiency Ratios

List of Figures
TTEC Holdings Inc , Performance Chart (2013 - 2017)
TTEC Holdings Inc , Ratio Charts
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