Self-Checkout Terminals - Global Strategic Business Report

  • ID: 1946800
  • Report
  • Region: Global
  • 240 Pages
  • Global Industry Analysts, Inc
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FEATURED COMPANIES

  • IBM Corporation (US)
  • NCR Corporation (US)
  • Pan-Oston Company (US)
  • MORE
This report analyzes the worldwide markets for Self-Checkout Terminals in Units. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, and Rest of World. Annual estimates and forecasts are provided for the period 2008 through 2017.

The report profiles 20 companies including many key and niche players such as Fujitsu Frontech North America, Inc ., IBM Corporation, NCR Corporation, Pan-Oston Company, and Wincor Nixdorf International GmbH. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.

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FEATURED COMPANIES

  • IBM Corporation (US)
  • NCR Corporation (US)
  • Pan-Oston Company (US)
  • MORE
SELF-CHECKOUT TERMINALS

A GLOBAL STRATEGIC BUSINESS REPORT

CONTENTS

1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS 1
Study Reliability and Reporting Limitations 1
Disclaimers 2
Data Interpretation & Reporting Level 3
Quantitative Techniques & Analytics 3
Product Definitions and Scope of Study 3

2. INDUSTRY OVERVIEW 4
Self-Service Gains Traction 4
Current and Future Analysis 4
Market Scenario 4
Emerging Markets Yet to Embrace Self-Checkout Technology 5
A Concentrated Global SCO Terminals Market 6
Quick Facts on Self-Checkout Terminals 6
Factors that Suggest Self-Checkout is Appropriate for a Store 7

3. TRENDS AND ISSUES 8
Concept of Self-Service Gains Foothold in the Retail Market 8
Food Retail Stores- Largest End-User of SCO Terminals 8
Security Concerns Continue to Dodge Complete Acceptance for SCOs 8
Reduced Costs Encourage Increased Uptake of SCO Terminals 8
Retailers Strive Hard to Woo Reluctant Customers 9
Prior Self-Service Experience Spruces Up SCO Usage 9
SCO Terminals Drive Down Number of Impulse Purchases 9
Urgent Need for Reconciling Labor Issues Prior to Total
Acceptance 10
Small-Sized Businesses Yet to Embrace the Self-Service Concept 10
SCO Terminals: Not an Immediate Replacement of Traditional POS
Systems 10
Increased Reliability of Terminals 11
Libraries: Non-Retail Avenue for SCO Terminals 11
Trained Staff Play a Vital Role in Promoting Usage 11
Issue of Customer Service Continue to Plague Widespread Adoption 11
Monitoring of Illegal Alcoholic Purchase May Be Outside SCO
Purview 11
RFID Integrated Self-Checkout Terminals to Revolutionize Industry 12
Support Services Aid in Greater Implementation and Acceptance 12

4. OVERVIEW OF INTERACTIVE KIOSKS LANDSCAPE 13
Self Service Kiosks in Retail Industry 13
A Versatile Machine for Enhanced Customer Experience 13
Enables Higher Employee Efficiency Levels 14
Do-it-Yourself: The New Mantra in Retail 14
Self Service Synonymous to Self-Service 14
Demand for Self-Service Kiosk Technologies Soars 15

5. RETAILER STRATEGIC INSIGHTS FOR SCOS 16
Merits and Demerits of SCO Terminals 16
Strategic Retailer Insights 18
Consensus on Implementation 18
Assessment 18
Training 18
Promotion 18
Customer Feedback 19
Retailer Inhibitions 19
ROI Period 19
Employee Intervention 19
Impulse Purchases 19
Security Concerns 19
Consistency 20
Collaboration 20
Location 20
Key Decisions 20

6. PRODUCT OVERVIEW 21
Self-Checkout Terminals 21
Working of Self-Checkout Terminals 21
End-Use Areas for Self-Checkout Terminals 21
Kiosk 21
Self-Service Kiosks 22
Common self-service kiosks 22
Benefits of adopting self-service kiosks for retailers 22
Advantages of using self-service kiosks for customers 23
Self-Service, Payment Acceptance Kiosks 23
Postal Kiosks 23
Food Ordering Kiosks 23
Check-In Kiosks 23
Ticketing Kiosks 23

7. PRODUCT INTRODUCTIONS/INNOVATIONS 24
Toshiba Develops Advanced SCO System 24
IBM Launches Fully Modular SCO System 24
AisleBuyer Unveils Multi-Channel Checkout Solution for Android
and iPhone 24
Fujitsu Launches Advantage Checkout System 25
ECRS Unveils QUICKcheck kiosk 25
NCR releases Advanced SelfServ Checkout Software 25
NCR Corporation Unveils NCR SelfServ Checkout Enterprise Suite 25
Pan-Oston Launches Utopia EZ Lane 26
AisleBuyerTM Introduces New Technology Platform 26
Pan-Oston Unveils New Model of Utopia Self Checkout 26
Fujitsu Rolls Out U-Scan Genesis Mini-Carousel Unit 27
Evolution Robotics Retail Unveils Advanced LaneHawk System 27
Wincor Nixdorf Introduces SCO System with Tower Line 150 27
IBM Unveils AnyPlace SCO Technology 27
NCR Introduces New Version of FastLane SCO System 28
Fujitsu Unveils U-Scan Genesis SCO System with Cash-Recycling
Mechanism 28

8. RECENT INDUSTRY ACTIVITY 29
FairPrice Supermarket Chain to Install SCO Systems 29
Starmount and AisleBuyer Join Forces to Offer Mobile Selling
and SCO Solutions 29
Tesco to Introduce Handheld SCO Scanner 29
NCR Installs SelfServ Checkout System 29
Lawson to Implement SCO Systems 30
NCR Acquires Mobiqa 30
X2 Computing Secures Contract to Upgrade SCO System of
Waitrose Supermarket Chain 30
IBM Germany Selects Artema Modular for SCO System 31
Intel to Develop Retail Self Service Devices 31
NCR Acquires Netkey's Digital Signage and Kiosk Solutions 31
NCR Corporation Collaborates with ITG to Offer SCO System for
Libraries 32

9. FOCUS ON SELECT GLOBAL PLAYERS 33
Fujitsu Frontech North America, Inc (US) 33
IBM Corporation (US) 33
NCR Corporation (US) 33
Pan-Oston Company (US) 34
Wincor Nixdorf International GmbH (Germany) 34

10. GLOBAL MARKET PERSPECTIVE 35
Table 1: World Recent Past, Current and Future Analysis for
Self-Checkout Terminals by Geographic Region - US, Canada,
Japan, Europe, Asia-Pacific (excluding Japan) and Rest of
World Markets Independently Analyzed with Cumulative
Installations in Units for Years 2008 through 2017 (includes
corresponding Graph/Chart) 35

Table 2: World 10-Year Perspective for Self-Checkout Terminals
by Geographic Region - Percentage Breakdown of Cumulative Unit
Installations for US, Canada, Japan, Europe, Asia-Pacific
(excluding Japan) and Rest of World Markets for Years 2008,
2011 & 2017 (includes corresponding Graph/Chart) 36

11. THE UNITED STATES 37
A.Market Analysis 37
Outlook 37
Major Highlights 37
Self-Service: Making Life Simpler 37
Kiosks Market 37
Table 3: North American Kiosk Market (2010): Percentage
Breakdown of Shipments by Kiosk Type-Self-Checkout
Terminals, Ticketing Kiosks, Check-In Kiosks, Food Ordering
Kiosks and Other Retail Kiosks (includes corresponding
Graph/Chart) 38
Select US Retailers Migrating Back to Cashier-Checkout Concept 38
Product Introductions/Innovations 39
Recent Industry Activity 43
Select Players 45
B.Market Analytics 47
Table 4: US Recent Past, Current and Future Analysis for
Self-Checkout Terminals Independently Analyzed with
Cumulative Installations in Units for Years 2008 through
2017 (includes corresponding Graph/Chart) 47

12. CANADA 48
A.Market Analysis 48
Outlook 48
B.Market Analytics 48
Table 5: Canadian Recent Past, Current and Future Analysis
for Self-Checkout Terminals Independently Analyzed with
Cumulative Installations in Units for Years 2008 through
2017 (includes corresponding Graph/Chart) 48

13. JAPAN 49
A.Market Analysis 49
Outlook 49
SCOs in Japan: A Lucrative Growth Avenue 49
Product Introductions/Innovations 49
Recent Industry Activity 50
B.Market Analytics 50
Table 6: Japanese Recent Past, Current and Future Analysis
for Self-Checkout Terminals Independently Analyzed with
Cumulative Installations in Units for Years 2008 through
2017 (includes corresponding Graph/Chart) 50

14. EUROPE 51
A.Market Analysis 51
Outlook 51
Major Highlights 51
Kiosk Systems in Europe 51
B.Market Analytics 52
Table 7: European Recent Past, Current and Future Analysis
for Self-Checkout Terminals by Geographic Region - France,
Germany, Italy, UK and Rest of Europe Markets Independently
Analyzed with Cumulative Installations in Units for Years
2008 through 2017 (includes corresponding Graph/Chart) 52

Table 8: European 10-Year Perspective for Self-Checkout
Terminals by Geographic Region - Percentage Breakdown of
Cumulative Unit Installations for France, Germany, Italy, UK
and Rest of Europe Markets for Years 2008, 2011 & 2017
(includes corresponding Graph/Chart) 53

14a. FRANCE 54
A.Market Analysis 54
Outlook 54
B.Market Analytics 54
Table 9: French Recent Past, Current and Future Analysis for
Self-Checkout Terminals Independently Analyzed with
Cumulative Installations in Units for Years 2008 through
2017 (includes corresponding Graph/Chart) 54

14b. GERMANY 55
A.Market Analysis 55
Outlook 55
Product Introductions/Innovations 55
Recent Industry Activity 55
Select Player 56
B.Market Analytics 56
Table 10: Germany Recent Past, Current and Future Analysis
for Self-Checkout Terminals Independently Analyzed with
Cumulative Installations in Units for Years 2008 through
2017 (includes corresponding Graph/Chart) 56

14c. ITALY 57
A.Market Analysis 57
Outlook 57
B.Market Analytics 57
Table 11: Italian Recent Past, Current and Future Analysis
for Self-Checkout Terminals Independently Analyzed with
Cumulative Installations in Units for Years 2008 through
2017 (includes corresponding Graph/Chart) 57

14d. THE UNITED KINGDOM 58
A.Market Analysis 58
Outlook 58
Recent Industry Activity 58
B.Market Analytics 59
Table 12: UK Recent Past, Current and Future Analysis for
Self-Checkout Terminals Independently Analyzed with
Cumulative Installations in Units for Years 2008 through
2017 (includes corresponding Graph/Chart) 59

14e. REST OF EUROPE 60
A.Market Analysis 60
Outlook 60
Recent Industry Activity 60
B.Market Analytics 61
Table 13: Rest of Europe Recent Past, Current and Future
Analysis for Self-Checkout Terminals Independently Analyzed
with Cumulative Installations in Units for Years 2008
through 2017 (includes corresponding Graph/Chart) 61

15. ASIA-PACIFIC 62
A.Market Analysis 62
Outlook 62
Major Highlights 62
Tracing Growth in the Asia-Pacific Retail Industry 62
Table 14: Asian Grocery Sales (2001-2010): Percentage Share
Breakdown of Grocery Sales through Retail Channels -
Traditional Counter Service and Modern Self Service Trade
(includes corresponding Graph/Chart) 63

Table 15: Asia-Pacific Retail Trade - A Market Share
Comparison of Modern Retail Channels (Self-Service Outlets)
and Traditional Wet Markets Over the Years 2002, 2008 and
2010 by Country -China, Korea, Taiwan and Hong Kong
(includes corresponding Graph/Chart) 64
Rising Popularity of Hypermarkets in Asia 64
Private Labels Yet to Gain Ground 65
Emerging Retail Trends in Asia 65
Shopping No More Forte of the Fairer Sex 65
Online Shopping Gaining Traction in Asia 65
Large Retailers Focus on Multi-Format Strategy 65
Select Market Analysis 66
China 66
Weak Prospects for China's Self-Service Cafeteria Market 66
Retail Market Slow to Adopt Self-Service Systems 66
India 66
Indian Retailers Keen to Adopt Self-Service Technology 66
Recent Industry Activity 67
B.Market Analytics 67
Table 16: Asia-Pacific Recent Past, Current and Future
Analysis for Self-Checkout Terminals Independently Analyzed
with Cumulative Installations in Units for Years 2008
through 2017 (includes corresponding Graph/Chart) 67

16. REST OF WORLD 68
A.Market Analysis 68
Outlook 68
B.Market Analytics 68
Table 17: Rest of World Recent Past, Current and Future
Analysis for Self-Checkout Terminals Independently Analyzed
with Cumulative Installations in Units for Years 2008
through 2017 (includes corresponding Graph/Chart) 68

COMPETITIVE LANDSCAPE

Total Companies Profiled: 20 (including Divisions/Subsidiaries - 24)
  • -----------------------------------------
Region/Country Players
  • -----------------------------------------
The United States 14
Canada 2
Japan 2
Europe 5
Germany 2
The United Kingdom 2
Rest of Europe 1
Latin America 1
  • -----------------------------------------
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FEATURED COMPANIES

  • IBM Corporation (US)
  • NCR Corporation (US)
  • Pan-Oston Company (US)
  • MORE
In the Retail environment, hypermarkets, supermarkets, department and convenience stores are the largest users of SCO terminals. Long waiting periods at checkout counters lead to frustrating and dampened shopping experience for most customers. With little time to spare for shopping, present day tight-scheduled customers look for queue-free and quick checkout options that allow them to grab and go in the shortest possible time. Innovative retailers able to sense and meet the need as well as stay ahead of competition, provide both options of either using the SCO terminals or the cashier operated checkout method. While several grocery and retail chains in the US and Europe have experimented with the new technology and successfully implemented the systems in their stores, a few others remain skeptical about issues such as efficiency, error margins and security. The inherent belief that the absence of cashiers at checkout counters could lead to easy theft, shoplifting and fraud continues to discourage large-scale implementation of the terminals. These inhibitions are however being addressed through the use of security cameras and integration of weighted sensors, infrared measuring devices and laser scanning equipment into the system.

Apart from the retail industry, the market for SCO terminals is witnessing increased demand from other end-use markets such as gas stations, airports ticketing and entertainment among a few. However, this trend is primarily prevalent only in developed countries such as North America and Western Europe. The concept is not yet entrenched in emerging economies of Asia, Latin America and Eastern Europe. Hurdles including low consumer awareness, varied cultural differences, high investment costs and cheap availability of labor have so far resulted in poor penetration rates and slow consumer acceptance. The market for the terminals is witnessing sluggish growth in regions such as Brazil due to the availability of cheap labor and the deep-rooted notion that SCO terminals would lead to higher unemployment. Further, in some other Asian countries like Japan, where direct face-to-face customer service is given utmost importance, SCOs are perceived as an impersonal device, amounting to reduced service levels.

The US dominates the global scenario as the single largest market for SCO terminals, as stated by the new research report on Self-Checkout Terminals. Widespread acceptance of the self-service concept and high labor costs drive the market for SCO terminals in the country. The Asia-Pacific market presently accounts for a minor share of the global market, but is expected to display immense potential for rapid growth and development in the future. Burgeoning markets such as Australia, India, China, Indonesia and others will provide the required impetus for swift expansion, with the market slated to grow at an impressive CAGR of over 55% through 2017.

A spate of mergers and acquisitions in the SCO industry has resulted in a highly concentrated market with a handful of large players controlling worldwide installations and shipments. The rest of the market is highly fragmented with several medium and small players competing for stronger positioning and bargaining power. Key participants profiled in the report include Fujitsu Frontech North America, Inc., IBM Corporation, NCR Corporation, Pan-Oston Company and Wincor Nixdorf International GmbH.

The research report titled “Self-Checkout Terminals: A Global Strategic Business Report”, announced by Global Industry Analysts, Inc., provides a comprehensive review of industry overview, issues & trends, merits and demerits, best practices, kiosks market, product overview, recent industry activity, product introductions and profiles of market players worldwide. Market Analytics and overview is provided in volume (units) terms for major geographic markets such as US, Canada, Japan, Europe, Asia-Pacific and Rest of World.

Global Industry Analysts ©
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  • Fujitsu Frontech North America, Inc (US)
  • IBM Corporation (US)
  • NCR Corporation (US)
  • Pan-Oston Company (US)
  • Wincor Nixdorf International GmbH (Germany)
Note: Product cover images may vary from those shown
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