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Customer Relationship Management (CRM) Software - Market Analysis, Trends, and Forecasts

  • ID: 2707969
  • Report
  • Region: Global
  • 359 Pages
  • Global Industry Analysts, Inc
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FEATURED COMPANIES

  • Adobe Inc.
  • IBM Corporation
  • Microsoft Corporation
  • Nice
  • Sage Group Plc
  • SAP Se
  • MORE
The Customer Relationship Management (CRM) Software market worldwide is projected to grow by US$12 Billion, driven by a compounded growth of 5.7%. SMEs, one of the segments analyzed and sized in this study, displays the potential to grow at over 6.3%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$27.4 Billion by the year 2025, SMEs will bring in healthy gains adding significant momentum to global growth.

Representing the developed world, the United States will maintain a 4.9% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$424.7 Million to the region's size and clout in the next 5 to 6 years. Over US$381.5 Million worth of projected demand in the region will come from the rest of the European markets. In Japan, SMEs will reach a market size of US$1.8 Billion by the close of the analysis period. As the world’s second largest economy and the new game changer in global markets, China exhibits the potential to grow at 8.2% over the next couple of years and add approximately US$3.1 Billion in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders.

Presented in visually rich graphics are these and many more need-to-know quantitative data important in ensuring quality of strategy decisions, be it entry into new markets or allocation of resources within a portfolio. Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific, Latin America and the Middle East. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include:
  • Adobe Inc.
  • AMDOCS Ltd.
  • Huawei Technologies Co., Ltd.
  • IBM Corporation
  • Infor
  • Microsoft Corporation
  • NetSuite, Inc.
  • NICE Ltd.
  • Oracle Corporation
  • Salesforce.com, Inc.
  • SAP SE
  • SAS Institute, Inc.
  • SugarCRM, Inc.
  • Synnex Corporaiton
  • The Sage Group Plc
  • Verint Systems, Inc.
  • Zoho Corporation Pvt., Ltd.
Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Adobe Inc.
  • IBM Corporation
  • Microsoft Corporation
  • Nice
  • Sage Group Plc
  • SAP Se
  • MORE

I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

Global Competitor Market Shares

Customer Relationship Management (CRM) Software Competitor Market Share Scenario Worldwide (in %): 2019 & 2028

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES

Market Facts & Figures

US Customer Relationship Management (CRM) Software Market Share (in %) by Company: 2019 & 2025

CANADA

JAPAN

CHINA

EUROPE

Market Facts & Figures

European Customer Relationship Management (CRM) Software Market: Competitor Market Share Scenario (in %) for 2019 & 2025

FRANCE

GERMANY

ITALY

UNITED KINGDOM

SPAIN

RUSSIA

REST OF EUROPE

ASIA-PACIFIC

AUSTRALIA

INDIA

SOUTH KOREA

REST OF ASIA-PACIFIC

LATIN AMERICA

ARGENTINA

BRAZIL

MEXICO

REST OF LATIN AMERICA

MIDDLE EAST

IRAN

ISRAEL

SAUDI ARABIA

UNITED ARAB EMIRATES

REST OF MIDDLE EAST

AFRICA

IV. COMPETITION

ADOBE INC.

AMDOCS LTD.

HUAWEI TECHNOLOGIES CO., LTD.

IBM CORPORATION

INFOR

MICROSOFT CORPORATION

NETSUITE

NICE

ORACLE CORPORATION

SALESFORCE.COM, INC.

SAP SE

SAS INSTITUTE, INC.

SUGARCRM, INC.

SYNNEX CORPORATION

SAGE GROUP PLC

VERINT SYSTEMS

ZOHO CORPORATION PVT. LTD.

V. CURATED RESEARCH

Note: Product cover images may vary from those shown
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  • Adobe Inc.
  • Amdocs Ltd.
  • Huawei Technologies Co., Ltd.
  • IBM Corporation
  • Infor
  • Microsoft Corporation
  • Netsuite
  • Nice
  • Oracle Corporation
  • Salesforce.Com, Inc.
  • SAP Se
  • Sas Institute, Inc.
  • Sugarcrm, Inc.
  • Synnex Corporation
  • Sage Group Plc
  • Verint Systems
  • Zoho Corporation Pvt. Ltd.
Note: Product cover images may vary from those shown
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