Today s managers need more than a clear understanding of what it takes to supervise operations through quantitative techniques, technology, and processes. They also need to learn how to effectively coordinate those operations across a global supply chain.
Operations Management: Creating Value Along the Supply Chain, Canadian Edition provides a solid foundation for both qualitative and quantitative operations processes, teaching students how to analyze operational processes designed to ensure quality, create value, and optimize output in order to make organizations more successful. The authors successfully make complex topics easy to understand with frequent real–world examples, virtual online tours of service and production facilities and easy–to–understand example problems.
Table of Contents
PART ONE: Operations Management1 Introduction to Operations and Supply Chain Management
S1 Operational Decision–Making Tools: Decision Analysis
2 Quality Management
3 Statistical Process Control
S3 Operational Decision–Making Tools: Acceptance Sampling
4 Product Design
5 Service Design
6 Processes and Technology
7 Capacity and Facilities Design
S7 Operational Decision–Making Tools: Facility Location Models
8 Human Resources
S8 Operational Decision–Making Tools: Work Measurement
9 Project Management
PART TWO: Supply Chain Management
10 Supply Chain Management Strategy and Design
11 Global Supply Chain Procurement and Distribution
S11 Operational Decision–Making Tools: Transportation and Transshipment Models
12 Forecasting
13 Inventory Management
S13 Operational Decision–Making Tools: Simulation
14 Sales and Operations Planning
S14 Operational Decision–Making Tools: Linear Programming
15 Resource Planning
16 Lean Systems
17 Scheduling
Appendix A–Normal Curve Areas
Solutions to Selected Odd–Numbered Problems
Index
