Operations Management. Creating Value Along the Supply Chain. Canadian Edition

  • ID: 2785684
  • Book
  • Region: Canada
  • John Wiley and Sons Ltd
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Today s managers need more than a clear understanding of what it takes to supervise operations through quantitative techniques, technology, and processes. They also need to learn how to effectively coordinate those operations across a global supply chain.

Operations Management: Creating Value Along the Supply Chain, Canadian Edition provides a solid foundation for both qualitative and quantitative operations processes, teaching students how to analyze operational processes designed to ensure quality, create value, and optimize output in order to make organizations more successful. The authors successfully make complex topics easy to understand with frequent real–world examples, virtual online tours of service and production facilities and easy–to–understand example problems.

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PART ONE: Operations Management

1 Introduction to Operations and Supply Chain Management

S1 Operational Decision–Making Tools: Decision Analysis

2 Quality Management

3 Statistical Process Control

S3 Operational Decision–Making Tools: Acceptance Sampling

4 Product Design

5 Service Design

6 Processes and Technology

7 Capacity and Facilities Design

S7 Operational Decision–Making Tools: Facility Location Models

8 Human Resources

S8 Operational Decision–Making Tools: Work Measurement

9 Project Management

PART TWO: Supply Chain Management

10 Supply Chain Management Strategy and Design

11 Global Supply Chain Procurement and Distribution

S11 Operational Decision–Making Tools: Transportation and Transshipment Models

12 Forecasting

13 Inventory Management

S13 Operational Decision–Making Tools: Simulation

14 Sales and Operations Planning

S14 Operational Decision–Making Tools: Linear Programming

15 Resource Planning

16 Lean Systems

17 Scheduling

Appendix A–Normal Curve Areas

Solutions to Selected Odd–Numbered Problems

Index
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Roberta S. Russell
Bernard W. Taylor
Ignacio Castillo
Navneet Vidyarthi
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