Business Service Centers in the US - Market Research Report 2015-2030

First class priority: Increasing corporate profit and consumer spending will likely support the industry

The Business Service Centers industry provides a variety of business outsourcing services, such as printing, photocopying, mailbox rentals and parcel and mail delivery. Thus far in 2023, client businesses and households have increasingly opted for digital communications, lowering demand for industry document and printing services. The growing number of businesses that choose to conduct their operations online has placed pressure on the industry, driving price-based competition. Although the industry has contended with declining demand for its printing and copying services, other services, such as packaging and mailing, have offset this. Additionally, the revenue earned by large operators has been able to boost industry growth. As a result, industry revenue is expected to increase at an annualized rate of 5.5% to $14.8 billion over the five years to 2023, including a decrease of 1.4% in 2023 alone.

The industry provides mailbox rental and other postal and mailing services (except direct-mail advertising). Establishments that provide these mailing services along with one or more other office support services, such as facsimile services, word-processing services, on-site PC rental services and office product sales, are included in the industry. Establishments generally known as copy centers or copy shops are also included in this industry.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.