Business Service Centers in the US - Industry Market Research Report

The Business Service Centers industry provides business outsourcing services such as printing, photocopying, mailbox rentals and parcel and mail delivery. Over the past five years, client businesses and households have increasingly engaged in digital communication, lowering demand for a breadth of document and mailing services. Additionally, competition from other, more specialized industries is on the rise. The threat of e-commerce and similar industries has created greater price-based competition, translating to stagnating revenue growth and weak growth in profit. Over the five years to 2024, the rising prevalence of online services will continue to hurt the industry's revenue and profit growth. Business service centers will adapt to newer technologies and offer more services online to combat these trends. As more services become automated, the number of industry employees and total wages are expected to decline at a faster pace than the previous period. The industry provides mailbox rental and other postal and mailing services (except direct-mail advertising). Establishments that provide these mailing services along with one or more other office support services, such as facsimile services, word-processing services, on-site PC rental services and office product sales, are included in the industry. Establishments generally known as copy centers or copy shops are also included in this industry. This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.